DL "Stealth"/VIP Level - like UA UGS ?
#1
Original Poster
Join Date: Mar 2003
Posts: 1,232
DL "Stealth"/VIP Level - like UA UGS ?
Does DL have a VIP or "Stealth" level above Platinum ? I am thinking along the lines of United Global Services or perhaps CO'S Star programs ? Any info ????? Does DL track revenue and do they include partner revenue ?
#2
Join Date: Mar 2003
Location: TUL
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The only thing I am aware of is the "Executive Partner" program. A search, will prove interesting... I remember a couple threads on this topic within the last 2 months.
#3
Join Date: Jun 2000
Location: AUS
Programs: DL Flying Colonel
Posts: 4,023
Back in my "I love to fly DL and it shows" days, I was assigned a DL sales rep. She had an office on the floor above the CTO in my city. She would take me out to dinner 4 or more times a year. Additionally, she would keep tabs on my reservations and I often found myself upgraded due to her watching out for me.
#4
Join Date: Apr 2002
Location: NW Platinum, UA UGS, Hertz Platinum, Avis Chairman's Club
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Executive Partner is the only DL VIP program that I am aware of. Unlike UA UGS and CO* personal spend does not qualify one for the Executive Partner program. This seems like a program for CEOs, CFOs, VIPs, Politicians, etc.
#5
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by jjglaze77:
A search, will prove interesting... </font>
A search, will prove interesting... </font>
See, for instance:
http://www.flyertalk.com/pasttalk/ft...ML/009912.html
http://www.flyertalk.com/pasttalk/ft...ML/008126.html
http://www.flyertalk.com/forum/Forum21/HTML/012243.html
http://www.flyertalk.com/forum/Forum21/HTML/012864.html
http://www.flyertalk.com/pasttalk/ft...ML/010399.html
#6
Join Date: Apr 2002
Location: NW Platinum, UA UGS, Hertz Platinum, Avis Chairman's Club
Posts: 152
MisterNice, I see that you asked a similar question a while ago. I gave the same response then. I would think that Delta keeps tabs on high-revenue PMs and that some receive extra attention. For instance, PMs that are not only high-volume (like all of them are) but also high-revenue may have encountered a Platinum Coordinator at some point and received a card with a direct phone number. Others, have contacts at CTOs or WHQ (I know one person who flew 215K MQMs last year in mostly intl B/E, spending over $60,000 who has the cards of several PM Coordinators and the card of someone at Delta's Executive Offices albeit he never really needs to use these cards). Bottom line, while there is no "official" program, Delta recognizes and takes care of high revenue customers.
#7
Join Date: Nov 2001
Location: DFW - DL MM/SM, AA 5MM/CK, MR LT Titanium
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by lavasushi:
Delta recognizes and takes care of high revenue customers. </font>
Delta recognizes and takes care of high revenue customers. </font>
DL used to be my favorite airline - 1.7 million miles worth. They have really blown it in the last few years.
#8
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by DFW DL:
If this were really true, why am I (150k actual miles/year in full Y or J) flying AA all the time? I've never seen a Platinum Coordinator and Vicki Escarra's flunkies won't send me anything but form letters when I have a problem. I think that such special treatment is reserved for CEOs and the like, rather than "ordinary" high revenue pax.
DL used to be my favorite airline - 1.7 million miles worth. They have really blown it in the last few years.</font>
If this were really true, why am I (150k actual miles/year in full Y or J) flying AA all the time? I've never seen a Platinum Coordinator and Vicki Escarra's flunkies won't send me anything but form letters when I have a problem. I think that such special treatment is reserved for CEOs and the like, rather than "ordinary" high revenue pax.
DL used to be my favorite airline - 1.7 million miles worth. They have really blown it in the last few years.</font>
Sometimes they do not get it. Sort of like Bellsouth owed me $0.64 on a closed account. They continued to send me a statement for almost three years. I even wrote to a senior accounting type suggesting they run a simple extract of their billing system and clear accounts like this as I am sure they could have hundres of thousands.
Sometimes they just miss the easy stuff.
#9
In Memoriam, FlyerTalk Evangelist
Join Date: Nov 2002
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by NoStressHere:
Delta, like many other companies sometimes just don't get it. They can spend mega millions on FF programs, but when someone like you exists, they should be making personal phone calls from time to time and kissing your A@s.</font>
Delta, like many other companies sometimes just don't get it. They can spend mega millions on FF programs, but when someone like you exists, they should be making personal phone calls from time to time and kissing your A@s.</font>
The local marketing folk got fired in the early ‘90’s and I was left to drift. Fortunately for DL, I was so firmly cemented to them that I remained faithful.
But I feel to this day that jettisoning the marketing folks was an enormous strategic error.
#10
Join Date: Jun 2000
Location: AUS
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Cholula, those were the days.... when DL was fun to fly and cared about the PAX. When employees, management and PAX were all a big family. Now it seems each group hates each other and no one groups likes any of the groups.
#11
Moderator: Hilton Honors forums
Join Date: Dec 2002
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by JRF:
Now it seems each group hates each other and no one groups likes any of the groups.</font>
Now it seems each group hates each other and no one groups likes any of the groups.</font>