10 week waiting period for lost luggage
Dec 12, 2003, 8:12 am
#1
Original Poster
Join Date: Oct 2000
Location: Atl, GM, CRC
Posts: 119
10 week waiting period for lost luggage
Hi folks.
Delta lost my luggage mid October. I followed all of the standard procedures for filing a claim. Finally called today to ask what the status of my property loss claim was. I was told by the Delta rep that I needed to wait up to 10 weeks for reimbursement. I told them that the posted information on their site and forms is 4-6 weeks. The response was that the claims center was running behind. So now I have to wait until mid January to complain again? This seems like an excessively long period to wait. Thought folks would like a heads up.
Delta lost my luggage mid October. I followed all of the standard procedures for filing a claim. Finally called today to ask what the status of my property loss claim was. I was told by the Delta rep that I needed to wait up to 10 weeks for reimbursement. I told them that the posted information on their site and forms is 4-6 weeks. The response was that the claims center was running behind. So now I have to wait until mid January to complain again? This seems like an excessively long period to wait. Thought folks would like a heads up.
Dec 12, 2003, 8:43 am
#2
Original Member
Join Date: May 1998
Location: NJ
Posts: 3,335
whynotniwot--
Didn't you realize that your lost luggage experience had been enhanced? Shame on you.
Djlawman
Didn't you realize that your lost luggage experience had been enhanced? Shame on you.
Djlawman
Dec 12, 2003, 9:43 am
#3
Join Date: Aug 2000
Location: Exile
Posts: 15,656
10 weeks is actually pretty good for a resolution. I believe the IATA prescribed minimum standards used to be 12 months, recently revised to something more realistic.
I spent just over 24 weeks getting a resolution from KLM earlier this year, so I know what you mean about the frustration. C'est la vie.
I spent just over 24 weeks getting a resolution from KLM earlier this year, so I know what you mean about the frustration. C'est la vie.
Dec 12, 2003, 10:01 am
#4
Moderator: Coupon Connection & S.P.A.M
Join Date: May 2000
Location: Louisville, KY
Programs: Destination Unknown, TSA Disparager Diamond (LTDD)
Posts: 57,952
Yet another reason I never check bags.
Dec 12, 2003, 11:03 am
#5
Original Poster
Join Date: Oct 2000
Location: Atl, GM, CRC
Posts: 119
I try and not check them either. But in this case I didn't have a choice.
Dec 12, 2003, 11:06 am
#6
Original Poster
Join Date: Oct 2000
Location: Atl, GM, CRC
Posts: 119
B747,
Out of curiosity, how long do airlines keep looking for the bags? When I check on the status of my "delayed delivery" luggage, it just says that there has been no change in status. At this point isn't it likely that it is stolen. I had id inside, so I don't think it will be making it's way over to the lost luggage store in Alabama.
Out of curiosity, how long do airlines keep looking for the bags? When I check on the status of my "delayed delivery" luggage, it just says that there has been no change in status. At this point isn't it likely that it is stolen. I had id inside, so I don't think it will be making it's way over to the lost luggage store in Alabama.