Internal Memo Regarding Plat Upgrades Changes sent Out
Sep 5, 2003, 6:37 am
#16
Join Date: Jan 2003
Location: STL
Programs: Hhonors Diamond, Southwest A-list Preferred, Delta Million Miler
Posts: 362
While I am encouraged by the news that Delta may be reversing some of their previous decisions regarding the 2004 Skymiles Program, I am discouraged by the fact that it's too little - too late! Like many of you, I took my PM/MM status and went elsewhere, trying to build miles and status on other carriers. I've flown 100+ segments on Delta for the last nine years. This year I've earned less than 50K "qualification miles". I flew less on Delta this year due to the proposed changes in '04.
If Delta does indeed revert back to the old guidelines, how many of us would even qualify for PM or GOLD status in '04? Once again Delta - too little - too late!
If Delta does indeed revert back to the old guidelines, how many of us would even qualify for PM or GOLD status in '04? Once again Delta - too little - too late!
Sep 5, 2003, 7:26 am
#17
Join Date: Jan 2000
Location: ATL - DL DM/3MM - HH Lifetime Diamond - Marriott Lifetime Plat
Posts: 3,117
Already gone and elite on AirTran.
Unlimited upgrades - I've even been upgraded 95% of the time on the cheapest fares. Everyone I deal with at AirTran has a smile on their face.
I had to move a small pet this weekend ATL-MDW - paid $140 + $50 for the space under the seat. Was upgraded both ways. DL wanted $75 for the pet & the cheap fare was sold out.
Unlimited upgrades - I've even been upgraded 95% of the time on the cheapest fares. Everyone I deal with at AirTran has a smile on their face.
I had to move a small pet this weekend ATL-MDW - paid $140 + $50 for the space under the seat. Was upgraded both ways. DL wanted $75 for the pet & the cheap fare was sold out.
Sep 5, 2003, 9:35 am
#18
Moderator: Coupon Connection & S.P.A.M
Join Date: May 2000
Location: Louisville, KY
Programs: Destination Unknown, TSA Disparager Diamond (LTDD)
Posts: 57,952
SO happy to have already stopped giving DL any new revenue. Paid flights for the future will be AA/US/UA/QF only.
Adios, Delta.
Adios, Delta.
Sep 5, 2003, 11:01 am
#19
Join Date: Mar 2003
Posts: 1,232
This is giving me a headache - I have no idea what this means - It appears that domestic upgrades will be as previously announced and our measly 6 paper upgrades will not ? Do I got it ????? It's time for a note to to Vicki, PAtrice etal. This Borden seems to have patronized flers (lied ?) by telling him that change was imminent - time for this guy to goooooooo - or I will gooooooo. We need a BIG media hit -"Delta lies to best customers" . It is time that we send a note to ALPA and tell them what DL has done to alienate its best customers and tell them to do to DL what DL did to us - tell them to stick it ! RANT OVER -
Sep 5, 2003, 1:11 pm
#20
Join Date: Oct 2000
Location: Columbia, SC
Posts: 248
All this memo means is that PMU and mileage upgrades will not change from the current rules. PMU and mileage awards were to change to the same time of booking rules as segments on 1/1/2004. It appears that you will still be able to upgrade at time of booking for those while segment upgrades will go by the timing according to fare class.
This link describes the planned changes before this memo was issued. PMU and mileage awards will not change, as listed in the linked page, but segment upgrades will.
This link describes the planned changes before this memo was issued. PMU and mileage awards will not change, as listed in the linked page, but segment upgrades will.
Sep 5, 2003, 1:18 pm
#21
Join Date: Jun 2000
Location: AUS
Programs: DL Flying Colonel
Posts: 4,023
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Mister Nice:
It is time that we send a note to ALPA and tell them what DL has done to alienate its best customers and tell them to do to DL what DL did to us - tell them to stick it ! </font>
It is time that we send a note to ALPA and tell them what DL has done to alienate its best customers and tell them to do to DL what DL did to us - tell them to stick it ! </font>
Sep 5, 2003, 1:45 pm
#22
FlyerTalk Evangelist
Join Date: Oct 2000
Location: He who dies with the most miles wins!!
Programs: WorldPerks Demoted again to SE, DL 3.1MM Hilton Diamond, SPG Gold
Posts: 11,674
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Once you fix the qualification (1 MQM minimum/mile traveled...and segments for short haul flyers) and reward issues (upgrade oportunities)..... Then you have to win back customers already lost...
Many loyal customers have moved on to other carriers. For them to come back, DL would have to extend their status through the end of 2004. Otherwise what would be the point, as they have already invested miles and obtained status on another airline.
Sales and marketing 101... it is always easier to keep a customer than try and win him/her back!
Once you fix the qualification (1 MQM minimum/mile traveled...and segments for short haul flyers) and reward issues (upgrade oportunities)..... Then you have to win back customers already lost...
Many loyal customers have moved on to other carriers. For them to come back, DL would have to extend their status through the end of 2004. Otherwise what would be the point, as they have already invested miles and obtained status on another airline.
Sales and marketing 101... it is always easier to keep a customer than try and win him/her back!
Sep 5, 2003, 3:17 pm
#23
FlyerTalk Evangelist
Join Date: Jan 2000
Posts: 15,345
That's why I was confused, I only ever use PMU's int'l, therefore YBM was already my limit.
Sep 5, 2003, 3:46 pm
#24
Join Date: Jan 2002
Location: Tampa, FL
Programs: Delta Platinum;Delta 2MM;Marriott Lifetime Platinum Elite;Hertz 5*
Posts: 293
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Rssrsvp:
GM's are still screwed and have no reason to stay unless there are massive rollbacks. In addition, as many of us have already switched carriers, they would have to extend our status for another year to entice us to stay.
What a shame!</font>
GM's are still screwed and have no reason to stay unless there are massive rollbacks. In addition, as many of us have already switched carriers, they would have to extend our status for another year to entice us to stay.
What a shame!</font>
Sep 5, 2003, 3:49 pm
#25
Suspended
Join Date: Sep 2000
Location: GSP (Greenville, SC)
Programs: DL Gold Medallion; UA Premier Executive; WN sub-CP; AA sub-Gold
Posts: 13,393
If the calls for a DALPA strike are sarcastic, I missed it. If you people are serious, you're crazy.
First of all, DALPA doesn't care about anyone else but themselves. Why would they give a crap if someone complains about the SkyMiles program? Guess what -- pilots just fly airplanes. They don't award upgrades.
Secondly they can't strike now. It would be illegal.
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"Where's my money?" -- Pizza the Hutt
First of all, DALPA doesn't care about anyone else but themselves. Why would they give a crap if someone complains about the SkyMiles program? Guess what -- pilots just fly airplanes. They don't award upgrades.
Secondly they can't strike now. It would be illegal.
------------------
"Where's my money?" -- Pizza the Hutt
Sep 5, 2003, 4:31 pm
#26
Join Date: May 2003
Location: Salt Lake City, Utah, DL DM since inception, 3+ MM, HH Gold, SPG-Gold
Programs: DL, UA, AA, HH, SPG, HH, Hertz, Avis
Posts: 1,838
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by JS:
Guess what -- pilots just fly airplanes. They don't award upgrades.
</font>
Guess what -- pilots just fly airplanes. They don't award upgrades.
</font>
Sep 5, 2003, 6:33 pm
#27
Join Date: Dec 2002
Location: MCO
Programs: DL GM/2.7MM, Marriott Lifetime PL, SPG Lifetime PL,Hilton Gold, Natl Lifetime Exec Elite
Posts: 841
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by UnofficialDLHelper:
Here is the official, unofficial wording of the message:
</font>
Here is the official, unofficial wording of the message:
</font>
Lets see if I understand this correctly, the changes (like the 100 hour window etc) that were going to go in effect on 1/1/2004 are now recided, at least for now. Oh goody I can still get an upgrade at time of booking for a "K" fare, oh yea, I forgot I WILL NOT HAVE ANY UPGRADE POINTS TO DO IT WITH!
"The policies governing 500 Mile Upgrade points will change on Jan. 1, 2004 as planned."
Another example of there being NO THERE when you get there!
Sep 5, 2003, 7:13 pm
#28
Join Date: Sep 2002
Location: mystic island, nj, USA
Posts: 2,377
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by JS:
If the calls for a DALPA strike are sarcastic, I missed it. If you people are serious, you're crazy.
First of all, DALPA doesn't care about anyone else but themselves. Why would they give a crap if someone complains about the SkyMiles program? Guess what -- pilots just fly airplanes. They don't award upgrades.
Secondly they can't strike now. It would be illegal.
</font>
If the calls for a DALPA strike are sarcastic, I missed it. If you people are serious, you're crazy.
First of all, DALPA doesn't care about anyone else but themselves. Why would they give a crap if someone complains about the SkyMiles program? Guess what -- pilots just fly airplanes. They don't award upgrades.
Secondly they can't strike now. It would be illegal.
</font>
Sep 5, 2003, 10:20 pm
#29
Join Date: Aug 2001
Location: Volunteerland
Programs: Delta GM, Hilton Diamond, SPG Gold, Marriott Silver
Posts: 1,222
This change, if true, would be meaningles to me. Upgrades for K+ fares at time of booking is useless if one has no upgrades.
I am flying CMH-SEA later this month. This trip requires twelve 500 mile upgrades. I will have to fly 30,000 miles next year to upgrade this single RT. I make this trip 5 or 6 times a year. That means 150,000 to 180,000 miles flown just to upgrade these few trips and the other 100 flights I fly each year would be in Delta's substandard coach. NO THANKS!
If unlimited upgrades don't come back, neither will I. It's that simple.
[This message has been edited by bnaboy (edited 09-05-2003).]
I am flying CMH-SEA later this month. This trip requires twelve 500 mile upgrades. I will have to fly 30,000 miles next year to upgrade this single RT. I make this trip 5 or 6 times a year. That means 150,000 to 180,000 miles flown just to upgrade these few trips and the other 100 flights I fly each year would be in Delta's substandard coach. NO THANKS!
If unlimited upgrades don't come back, neither will I. It's that simple.
[This message has been edited by bnaboy (edited 09-05-2003).]
Sep 6, 2003, 7:17 pm
#30
Join Date: Apr 2001
Location: DL: PM/2M; UA: 1K; AA: Plat/2MM; SQ: PPS; US: Plat; Starwood: Plat; Hilton: Diam Hyatt: Diam; Loews Plat; Avis: Chair.
Posts: 1,681
Charging for upgrades would go over so much better if a row was pulled out of economy and the space added to just five rows for Medallions. On United I don't even bother upgrading half the time. Middle seats blocked, 36" pitch.
There are a few choice seats that are far more comfortable than FC. Last week flying ORD-SAN in a 757 I traded my upgrade for the second exit row in a 757 when the agent said he'd block the middle. 17 on a 757 and 6 on Airbuses to name a couple.
There are a few choice seats that are far more comfortable than FC. Last week flying ORD-SAN in a 757 I traded my upgrade for the second exit row in a 757 when the agent said he'd block the middle. 17 on a 757 and 6 on Airbuses to name a couple.