iDine and Delta's Skymiles Customer "Care"

 
Old Sep 3, 03, 4:48 pm
  #1  
Original Poster
 
Join Date: Feb 1999
Location: Silicon Valley, CA USA
Programs: UA Gold Million Miler, HH Gold, Marriott Gold
Posts: 2,851
iDine and Delta's Skymiles Customer "Care"

Joined iDine, ate at iDine restaurant, used appropriate credit card. No points. Wrote Skymiles Customer Care and received an email suggesting I call iDine. Called iDine. They confirmed that I did everything right and gave me a Tracer number - points sent 8/15. Wrote Delta again and the illiterate (another subject entirely) rep told me to "contac the iDine liason" to have that person "contac" Delta's Skymiles rep. Ack. What kind of "care" is this??! Will I ever get my points? I need them by the end of the year to keep my account going. What are the chances? I have never been a Delta fan.
Karen2 is offline  
Old Sep 3, 03, 5:42 pm
  #2  
 
Join Date: Aug 2001
Location: New Hampshire
Posts: 124
You really do want an Idine liason and here she is:

Donna Doxsee 1-800-818-8339 ext 3375

Explain to Donna your situation and I'm sure she will get everything corrected. She did for me! One of the nicest/professional customer services reps that I have ever found. Feel free to share that with her again, I did on our first conversation.
bobbornstein is offline  

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