NAMUs, Kiosks, and Waitlists
#1
Original Poster
Join Date: Sep 2002
Location: San Diego, CA
Programs: AA Plat, Hilton Diamond *Wood Gold, Hertz PC
Posts: 368
NAMUs, Kiosks, and Waitlists
I decided to burn a couple of NAMUs for a trip next week. I'm finally flying on a fare that qualifies. I have a couple of questions that I didn't find an answer to after a search. (sorry if I missed them)
I called SMS and have my outbound segments confirmed and seat assigned. On the return my first segment is currently waitlisted. My questions are:
Can I use a kiosk to check-in for my outbound flights. If I can, as there isn't a DL employee to collect the NAMU will the gate agent ask? Or, is it possible that I will be told that I have failed to properly "check-in" and surrender the NAMU in time resulting in the lost of my seat.
On my return, as the first segment is waitlisted do I have to ask to be waitlisted at the airport again when I check in? I thought that someone said that being waitlsted now isn't the same as at the airport.
Finally, if I don't clear the waitlist for the first return segment it would be better for me to change to 800s for the second return segment. Is this sill allowed if 800 mile upgrades are still available when I check in? If this isn't allowed or there are not any 800 mile upgrades available do I surrender my certificate when I check in for the first flight or hold on to it for when I check in for the second segment.
Thanks in advance.
I called SMS and have my outbound segments confirmed and seat assigned. On the return my first segment is currently waitlisted. My questions are:
Can I use a kiosk to check-in for my outbound flights. If I can, as there isn't a DL employee to collect the NAMU will the gate agent ask? Or, is it possible that I will be told that I have failed to properly "check-in" and surrender the NAMU in time resulting in the lost of my seat.
On my return, as the first segment is waitlisted do I have to ask to be waitlisted at the airport again when I check in? I thought that someone said that being waitlsted now isn't the same as at the airport.
Finally, if I don't clear the waitlist for the first return segment it would be better for me to change to 800s for the second return segment. Is this sill allowed if 800 mile upgrades are still available when I check in? If this isn't allowed or there are not any 800 mile upgrades available do I surrender my certificate when I check in for the first flight or hold on to it for when I check in for the second segment.
Thanks in advance.
#2
Join Date: Jan 2003
Location: Fairfield County, CT USA
Programs: AA PLT+2MM / DL DM+1MM / A3 *G / Fairmont LT Plat / Ritz Gold / SPG Gold
Posts: 4,077
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by WestCoastFlyer:
Can I use a kiosk to check-in for my outbound flights. If I can, as there isn't a DL employee to collect the NAMU will the gate agent ask? Or, is it possible that I will be told that I have failed to properly "check-in" and surrender the NAMU in time resulting in the lost of my seat.
</font>
Can I use a kiosk to check-in for my outbound flights. If I can, as there isn't a DL employee to collect the NAMU will the gate agent ask? Or, is it possible that I will be told that I have failed to properly "check-in" and surrender the NAMU in time resulting in the lost of my seat.
</font>
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">
On my return, as the first segment is waitlisted do I have to ask to be waitlisted at the airport again when I check in? I thought that someone said that being waitlsted now isn't the same as at the airport.
</font>
On my return, as the first segment is waitlisted do I have to ask to be waitlisted at the airport again when I check in? I thought that someone said that being waitlsted now isn't the same as at the airport.
</font>
http://www.flyertalk.com/forum/Forum21/HTML/009510.html
Also - sounds like you're connecting on the return. G is confirmed on the second flight, but not the first. So - you'll have to use both NAMUs, even if you're in Y for one of the return segments.
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">
Finally, if I don't clear the waitlist for the first return segment it would be better for me to change to 800s for the second return segment. Is this sill allowed if 800 mile upgrades are still available when I check in?
</font>
Finally, if I don't clear the waitlist for the first return segment it would be better for me to change to 800s for the second return segment. Is this sill allowed if 800 mile upgrades are still available when I check in?
</font>
If you didn't clear in V, ask when you first get to the airport. But if V is not avail when you get to the airport, don't ask for V waitlist at this point - b/c you have to hand in at least one NAMU at the ticket counter - which you can never get back if V clears at the gate.
NAMUs are more valuable then segments - if you can use segments over NAMUs, do it.
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">
If this isn't allowed or there are not any 800 mile upgrades available do I surrender my certificate when I check in for the first flight or hold on to it for when I check in for the second segment.
</font>
If this isn't allowed or there are not any 800 mile upgrades available do I surrender my certificate when I check in for the first flight or hold on to it for when I check in for the second segment.
</font>
Do the same thing 72 hours prior to return to try to change to V.
See more details in this post too...
http://www.flyertalk.com/forum/Forum21/HTML/009403.html
Have a good trip!
#3
Join Date: Mar 2002
Location: Madison, NJ
Programs: DL PM, Marriot Platinum
Posts: 2,560
If your ticket requires any type of attention, such as a ticket or coupon surrender, you will be unable to check in at a kiosk. I tried once and was happily rejected by the kiosk and off to the counter.
I take it you cannot check into kiosk either for international bound itineraries either becuase of passport check by the counter agent.
I take it you cannot check into kiosk either for international bound itineraries either becuase of passport check by the counter agent.
#4
Join Date: Sep 2002
Location: Louisville, KY, DL PM-MM, AA PLT, HH DIA, Marriott PLT, Avis CHM, Yada, Yada, Yada
Posts: 455
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by GoCanes:
If your ticket requires any type of attention, such as a ticket or coupon surrender, you will be unable to check in at a kiosk. I tried once and was happily rejected by the kiosk and off to the counter.
I take it you cannot check into kiosk either for international bound itineraries either because of passport check by the counter agent.</font>
If your ticket requires any type of attention, such as a ticket or coupon surrender, you will be unable to check in at a kiosk. I tried once and was happily rejected by the kiosk and off to the counter.
I take it you cannot check into kiosk either for international bound itineraries either because of passport check by the counter agent.</font>
If DL wants everyone to use the kiosks they should make them FULLY transactional.
[This message has been edited by Humaniod (edited 03-09-2003).]
#5
Join Date: Feb 2003
Location: AUS DL PM MM, HH LTD
Posts: 1,852
I had the same problem trying to activate an upgrade waitlist at kiosk. The advertising while on hold to SMS makes it sound like you should be able to get on the upgrade list. Maybe IT is just behind.
marc
marc