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Angry fliers challenge Delta over miles-selling-And "watch for rolling billboards"

Angry fliers challenge Delta over miles-selling-And "watch for rolling billboards"

Old Feb 10, 03, 5:24 pm
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Angry fliers challenge Delta over miles-selling-And "watch for rolling billboards"


From the February 7, 2003 print edition Frequent Traveler

Angry fliers challenge Delta over miles-selling
Chris McGinnis

An increasing number of frequent fliers are mad, and they say aren't going to take it anymore.


Watch for roving billboards

On another front, hundreds of disgruntled fliers are glomming on to the popular Delta boards at Flyertalk.com, and turning into a protest group. They want Delta to rescind recent changes to the SkyMiles program that tie medallion status to dollars spent instead of miles flown, as well as changes that make it harder for platinum-level members to upgrade.


Delta weathers storm

Don't forget that just three years ago Delta changed its rules, no longer allowing upgrades for SkyMilers traveling on less-expensive L, U or T fares. That met with howls from members, some of whom banded together to set up a Web site (http://www.saveskymiles.com) to collect and deliver feedback to Delta management. In the end, Delta weathered the storm, and has never gone back on those changes. (The site is still active and is now collecting feedback about the latest round of changes.)


Cockroach coach

Delta is not the only airline having to fend off the wrath of its customers. When US Airways announced last fall that it was not going to offer elite qualifying miles to those traveling on low airfares, a group of disgruntled travelers got creative.

They produced plastic lapel pins shaped like cockroaches with the US Airways flag logo emblazoned across the bodies. They also set up a clever Web site (http://www.us-cockroach.com) to track cockroach pin sightings, as well as sell them for $3.50 apiece.

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