Conversation with SMS regarding SM changes
 

Ok, I thought there was a thread on this subject but couldn't find it (sorry if there is).

I spoke with an SMS agent today (trying to finalize plans for a European Trip) and mentioned that I may try to burn miles because of my unhappiness with the changes to the SM program. The agent said "We'll see how long the changes last" and that she's had a lot of complaints.

I thought it was kind of interesting for what it's worth.

Even if they were to rescind the recent changes, and we have already noted that this kind of reversal is very unusual in corporate culture, a lot of damage has already been done. Many of DL's former best customers have had a reason to find other homes with other carriers, and some of them will probably be gone forever.

I agree completely - but it does happen - eg US with their status miles thing last year.

Once I made my decision to leave there was no turning back. I simply don't have enough time to play the "wait and see game" with DL. After 1.2 million miles and Platinum status for the last 8 years, I have moved on to AA. ORD is my home base so I now can fly direct to most of my destinations and ride in the expanded coach seating that AA offers. In a way I'm glad DL made these changes because it was the "push" that I needed to "free" myself and choose air travel that best meets my business needs (vs. being so loyal to one airline that I put up with layovers, cramped coach seating, and poorly run FF programs).

My advice...DON'T LOOK BACK!!

it's much easier to reverse a decision that hasn't gone into effect... the DL marketing honchos have had their computers churning out mqm's for almost a month now. their commitment to the decision has been escalated.

How fast are your MQMs posting? Do you think churning is the right word?

well, perhaps churning in the hand-churned butter sense, then...

Well, they could backtrack on most of the onerous changes and still use MQMs to determine status, either alternately or exclusively. So MQM computerization is irrelevant.

But I agree with boeing727 -- choose the best program for you and don't look back. If hanging in to see if the (unlikely IMO) return to decent rewards/bribes is best for you, we wish you good luck....

[edited for pesky spelling]

[This message has been edited by LexPassenger (edited 01-25-2003).]

CVG CRC staff said they have passed along a lot of the grief that they took from us. Had me fill out complaint card today. Said Virginia Ave is listening....I don't believe it but we will see. (I hope they are not part of the 300+ layoffs)

Today, DL is a shell of itself 6 months ago.

Sad but true. Air travel today isn't what it was in the past, may never be in the future.




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