DL Luggage Question

 
Old Mar 1, 06, 10:35 am
  #1  
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Join Date: Sep 2002
Location: mystic island, nj, USA
Posts: 2,377
DL Luggage Question

As a loyal US Cockroach I have a question regarding DL for one of my co-workers who is not FT Savvy.

DL damaged his luggage severely and when he went to baggage claim the clerk told him that DL was under no obligation to repair or replace dammaged luggage.

Is this correct? I haven't had time to review DL's contract of carriage so I don't know. He is also a Gold Medallion does that make any difference?

It doesn't sound right to me based on my US experience. Also since he is an elite who should he write to? Thanks in advance.
Bob
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