Fare refunds
Jun 26, 2001, 11:24 pm
#1
Original Poster
Join Date: Dec 2000
Location: DL PM
Posts: 81
Fare refunds
I just had an ineresting conversation with the DL folks.
I purchased a ticket in May for a Sep 21-23 trip. Cost was 302.85.
Checking on the web site tonight...Cost for the same trip class of service (K) was 233.65.
I called SMS,...who told me they could refund the difference from a published K-class fare $16. The SMS rep told me that he couldn't help with regards to the online fare...But he would forward me to the division if I wanted (..and I did)
After 10 minutes on hold, I found out that the fares currently on the web site (even >L class) may only be available to online purchasers and this fare was covered by the 20% discount clause ("Only available online").
..I called back to SMS and got my $16 discount, and learned a lesson in DL marketing.
Overall, The people at Delta were very helpful, and I got $16 (credit) for my time. Prior to any of these calls, I did read the Delta Contract of Carriage (available on their website), and my treatment was consistent with the contract.
This was a good experience with Dl from the way I was dealt with. The people at DL are still the reason I stick with them, and they didn't let me down. They have a great attitude, and are more than willing to explain the rules related to what they are doing.
I purchased a ticket at a value I felt appropriate, and I didn't get the screaming best deal...Oh well.
I purchased a ticket in May for a Sep 21-23 trip. Cost was 302.85.
Checking on the web site tonight...Cost for the same trip class of service (K) was 233.65.
I called SMS,...who told me they could refund the difference from a published K-class fare $16. The SMS rep told me that he couldn't help with regards to the online fare...But he would forward me to the division if I wanted (..and I did)
After 10 minutes on hold, I found out that the fares currently on the web site (even >L class) may only be available to online purchasers and this fare was covered by the 20% discount clause ("Only available online").
..I called back to SMS and got my $16 discount, and learned a lesson in DL marketing.
Overall, The people at Delta were very helpful, and I got $16 (credit) for my time. Prior to any of these calls, I did read the Delta Contract of Carriage (available on their website), and my treatment was consistent with the contract.
This was a good experience with Dl from the way I was dealt with. The people at DL are still the reason I stick with them, and they didn't let me down. They have a great attitude, and are more than willing to explain the rules related to what they are doing.
I purchased a ticket at a value I felt appropriate, and I didn't get the screaming best deal...Oh well.
Jun 27, 2001, 9:59 am
#2
Join Date: Sep 2000
Location: New York, New York
Programs: AA Gold, Alaska MVP; Free Agent Super Duper Diamond Treasure Chest ;)
Posts: 4,682
That is Not a bad deal at all, since I see you have managed to get an upgradable fare (K) for a very small difference in money.