WARNING: NO SKYMILES FOR OPENING AN E*TRADE ACCOUNT
May 21, 2000, 11:45 am
#1
Original Poster
Join Date: May 2000
Location: Naples, Florida
Posts: 7,419
WARNING: NO SKYMILES FOR OPENING AN E*TRADE ACCOUNT
In March 2000 I got an offer to open an E*TRADE account for "up to 50,000 Delta SkyMiles".
I opened an account and entered the Special Offer Code GZU. I never received the (5,000) SkyMiles (for my initial investment).
THIS IS WHAT E*TRADE ANSWERED:
Thank you for choosing E*TRADE.
Upon further review of your account, it does not appear that you
qualify for the Delta promotional offer. Unfortunately your
account was not coded correctly to receive such a promotion. We
value your business and apologize for any inconvenience.
For further assistance, please contact us at 1-800-786-2575 or go
to http://www.etrade.com and visit our Learning Center. You can
access the learning center by clicking on the "help" button
located on the E*TRADE banner at the top of each page. The
Learning Center provides detailed instructions, definitions, and
services to assist you in navigating your E*TRADE account.
Sincerely,
Matthew Kramer
E*TRADE Customer Service
I opened an account and entered the Special Offer Code GZU. I never received the (5,000) SkyMiles (for my initial investment).
THIS IS WHAT E*TRADE ANSWERED:
Thank you for choosing E*TRADE.
Upon further review of your account, it does not appear that you
qualify for the Delta promotional offer. Unfortunately your
account was not coded correctly to receive such a promotion. We
value your business and apologize for any inconvenience.
For further assistance, please contact us at 1-800-786-2575 or go
to http://www.etrade.com and visit our Learning Center. You can
access the learning center by clicking on the "help" button
located on the E*TRADE banner at the top of each page. The
Learning Center provides detailed instructions, definitions, and
services to assist you in navigating your E*TRADE account.
Sincerely,
Matthew Kramer
E*TRADE Customer Service
May 22, 2000, 8:45 am
#2
Join Date: Jul 1999
Location: Atlanta, GA
Programs: SkyMiles MM, HHonors Gold, Avis, Hertz
Posts: 521
You would think they give you the miles and keep the customer, instead of loosing one.
May 23, 2000, 5:11 am
#3
Join Date: Apr 2000
Location: Monkeyville
Programs: Island DOs, very sticky toffee pud w vanilla ice cream n multi-coloured velvet pillows enthusiast
Posts: 4,647
thanks for the warning, i was just going to open an account with e-trade, now i wont 
May 23, 2000, 1:10 pm
#4
Moderator: Coupon Connection & S.P.A.M
Join Date: May 2000
Location: Louisville, KY
Programs: Destination Unknown, TSA Disparager Diamond (LTDD)
Posts: 57,952
Sorry to hear E*Trade gave you the business. I think you should really pressure them to give you the miles if the mistake is theirs.
I had to call the 800 number a couple of times when setting up my acct. and in the end it paid off.
I got my miles posted about 1 month after opening my account. Now, the wait is on to see if/when the referral miles post.
Good luck and keep fighting.
I had to call the 800 number a couple of times when setting up my acct. and in the end it paid off.
I got my miles posted about 1 month after opening my account. Now, the wait is on to see if/when the referral miles post.
Good luck and keep fighting.
May 23, 2000, 3:12 pm
#5
Join Date: Apr 2000
Location: Blue Bell, PA, US
Posts: 298
Three words:
Don't give up!!!!
It is helpful you still have the promotion code. Ask them whey your account was not created that way. The force is with you.
Good luck!
Don't give up!!!!
It is helpful you still have the promotion code. Ask them whey your account was not created that way. The force is with you.
Good luck!
May 23, 2000, 5:04 pm
#6
Original Member
Join Date: May 1998
Location: Jackson, MS
Posts: 60
Okay, help us to understand why you did not get the miles. What do they mean it was not coded correctly?
By chance was it an IRA type account? Most of these offers do not give you bucks/miles/points when they are IRA.
May 24, 2000, 12:30 am
#7
Join Date: Apr 2000
Location: Monkeyville
Programs: Island DOs, very sticky toffee pud w vanilla ice cream n multi-coloured velvet pillows enthusiast
Posts: 4,647
okay, stressfree was right, i remember reading it somewhere that the miles credit did not apply to IRA, SEP or any retirement accounts....
so u might have opened one in that catagory?
so u might have opened one in that catagory?
May 24, 2000, 5:56 am
#8
Original Poster
Join Date: May 2000
Location: Naples, Florida
Posts: 7,419
Stressfree,
1)I think they refer to the offer-letter: '.. and be sure to enter your SPECIAL OFFER CODE: GZU ..'
2) I opened an INDIVIDUAL ACCOUNT
I applied for the account on the Internet, I coded it right, and I have a proof/printout.
In other words: my 'docs' are good - they have to credit me the miles.
I'll inform this board if and when I receive the Delta SkyMiles.
I am somewhat reluctant to cancel this account - E*trade works very well with my
Quicken software; online update etc. I like it, it's the future.
I just did not like the 'language' of their answer.
1)I think they refer to the offer-letter: '.. and be sure to enter your SPECIAL OFFER CODE: GZU ..'
2) I opened an INDIVIDUAL ACCOUNT
I applied for the account on the Internet, I coded it right, and I have a proof/printout.
In other words: my 'docs' are good - they have to credit me the miles.
I'll inform this board if and when I receive the Delta SkyMiles.
I am somewhat reluctant to cancel this account - E*trade works very well with my
Quicken software; online update etc. I like it, it's the future.
I just did not like the 'language' of their answer.
Sep 10, 2000, 5:52 am
#9
Join Date: Jan 2000
Location: Wilmington, DE
Programs: DL GM, 2MM, Marriott Lifetime Titanium, IHC Spire
Posts: 402
And the saga goes on and on and on! I opened an etrade account on 5/2, with the correct code, etc.etc., and funded it on 5/24. Delta and etrade keep blaming each other for the lack of my 5000 SkyMiles posting. For example, from DL Customer Care "I have forwarded your correspondence to our E*Trade coordinator for handling" or "Your request has been forwarded to our Partner Representative for review". And get this from eTrade (which I forwarded to Delta): "We apologize for the delay in processing of your Delta Skymiles promotion. Delta never acknowledged our original request to credit your account with the miles". Incredible to me that with all of the advertizing that Delta did and still does for etrade,they will not take any ownership for getting miles to post correctly. And if this treatment for a MM/FC/..., heaven forbid how they ignore others requests. Any advice or suggestions? How did you get your miles to post??
Sep 10, 2000, 6:47 am
#10
Join Date: Jun 2000
Location: AUS
Programs: DL Flying Colonel
Posts: 4,023
Maybe a letter to the SEC? I don't use E-trade, they took 6 weeks or more to answer an e-mail regarding a trade I was going to make. There are several threads on the board, if you do a search, you will find a lot more help.
Sep 10, 2000, 7:27 am
#11
FlyerTalk Evangelist
Join Date: Feb 2000
Location: Winter Garden, FL
Programs: Delta DM-3MM United Gold-MM Marriott Lifetime Titanium Hertz President's Circle
Posts: 13,498
I had a similar problem involving Delta and thir partner MCI. MCI offered me 15000 SkyMiles for staying with them (a "retention bonus"). Supposedly they sent this to Delta rpeatedly. Delta said that every time they tried to post it, the MCI liaison refused, saying that I already had received too many bonus miles (13000!). This went on and on, for 5 months, back and forth, including three conference calls, until Delta got tired of it and just posted the 15000 miles on their own.
Bruce
Bruce
Sep 10, 2000, 8:03 am
#12
Original Poster
Join Date: May 2000
Location: Naples, Florida
Posts: 7,419
I finally got the 5,000 SkyMiles posted. Sorry, I should have posted this earlier.
Sep 12, 2000, 9:42 am
#13
Moderator: Coupon Connection & S.P.A.M
Join Date: May 2000
Location: Louisville, KY
Programs: Destination Unknown, TSA Disparager Diamond (LTDD)
Posts: 57,952
It took many calls for my miles and my referral miles to get posted but I did indeed get them all in the end. If you are persistent, you will get your miles from them. 1-800-FLOWERS was another story and it wasn't worth fighting them over the miles so now I just will never use them again.
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Time..... is on my side.
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Time..... is on my side.
Sep 12, 2000, 2:30 pm
#14
Join Date: Sep 1999
Location: Silicon Valley
Programs: AA:PLT&3MM, HGP:DIA, SPG:GOLD
Posts: 1,896
E*Trade is notorious for cheating new customers of their signup bonus miles. I have been victimized and so have a lot of people I know. There was even a very negative WSJ article on this not too long ago.
The usual reason given is "the application wasn't coded properly". In my case, I responded to a targeted direct mail marketing (I filled out the form they sent) so I don't know what else I could have done. After 3 months of trying, I finally gave up and cancelled my account with no miles earned. The funny thing is they gave me referral miles but not my signup miles. Go figure!
The usual reason given is "the application wasn't coded properly". In my case, I responded to a targeted direct mail marketing (I filled out the form they sent) so I don't know what else I could have done. After 3 months of trying, I finally gave up and cancelled my account with no miles earned. The funny thing is they gave me referral miles but not my signup miles. Go figure!
Sep 13, 2000, 6:05 pm
#15
Join Date: Jan 2000
Location: Wilmington, DE
Programs: DL GM, 2MM, Marriott Lifetime Titanium, IHC Spire
Posts: 402
Well, my 5000 etrade bonus miles showed up in my SkyMiles account today, but only after numerous emails to both Delta and etrade. Now I've got to work on getting my wife her 5000 - same problems, opened her account actually a day earlier than mine, but she has no elite status...so maybe a tougher road here!
