Go Back  FlyerTalk Forums > Miles&Points > Discontinued Programs/Partners > Delta SkyMiles (Pre-WorldPerks Merger)
Reload this Page >

Delta Charges Cents. Delta Pays Cents. This Makes No Sense...

Delta Charges Cents. Delta Pays Cents. This Makes No Sense...

 
Old Jan 27, 05, 5:46 pm
  #46  
RCC
 
Join Date: Apr 2003
Location: Roswell, GA USA
Posts: 792
I wonder out of a dime what would Amex take.

Out of that for some one to account for it, what would that cost.....

all in all, more than the dime, according to me.

way to go delta, this is a prime example of running over the dollars to collect the DIMES
RCC is offline  
Old Jan 27, 05, 8:59 pm
  #47  
 
Join Date: Jan 2004
Location: SFO
Programs: DL Platinum, SPG Gold, MR Platinum Premier, Hertz PC, HH Diamond
Posts: 402
Here's my two cents.
Here's my two cents.
Here's my two cents.
Here's my two cents.
Here's my two cents.


(That makes 10, right? )
par8thed is offline  
Old Jan 27, 05, 10:28 pm
  #48  
 
Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker
Posts: 9,671
As to what it cost DL to deal with this transaction. It would cost:

1) $100 since that is what they wanted to charge to change a flight last year
or
2) $50 since that is what it costs to change a ticket today
or
3) $10 since that is what it costs to call and book a flight today
or
4) Lots of time/money for the agent, since they are so busy outsourcing to other countries to save some money.

hmmmmm.....

Reminds me of the time that cingular sent me a bill for 25 months in a row showing a balance of $0.51.

Imagine what that cost them?
NoStressHere is offline  
Old Jan 28, 05, 6:30 am
  #49  
 
Join Date: Jul 2003
Programs: Hilton Diamond, Starwood Lifetime Platinum, Marriott Gold, Hyatt Diamond, Delta Platinum
Posts: 2,188
Originally Posted by NoStressHere
As to what it cost DL to deal with this transaction. It would cost:

1) $100 since that is what they wanted to charge to change a flight last year
or
2) $50 since that is what it costs to change a ticket today
or
3) $10 since that is what it costs to call and book a flight today
or
4) Lots of time/money for the agent, since they are so busy outsourcing to other countries to save some money.

hmmmmm.....

Reminds me of the time that cingular sent me a bill for 25 months in a row showing a balance of $0.51.

Imagine what that cost them?
The items listed in bullets 1 through 3 relate to Delta's income - not their expenses. I'm not going to touch #4.

I think that almost all of us have experienced a "cingular" type of situation. The difference that I see is that a small balance would routinely occur with those type of merchants. I have no personal knowledge, but I would think that it is very uncommon for this $.10 situation to occur on a routine, ongoing basis for Delta.
bigjim is offline  
Old Jan 28, 05, 10:45 am
  #50  
FlyerTalk Evangelist
 
Join Date: May 2001
Location: LAX; AA EXP, MM; HH Gold
Posts: 31,790
Originally Posted by rebadc
I also thought Congress waived the 9/11 security fee to the airlines that last time they went to the hill asking for a bailout.

If this is the case why has this not been passed to the airlines customers?
You are talking about a short-term waiver of that tax which, IIRC, ran from about May 2003 to about September 2003. Since then, the airlines have had to pay that tax.

And your question assumes that passengers actually pay that tax on top of what the airlines want to charge; there is almost no evidence that airlines are able to pass along the costs of those taxes to customers.

If airlines COULD tack those taxes on top of the ticket price and collect it, then airlines could easily do the same with high fuel prices. And there is lots of evidence that airlines are unable to do so.
FWAAA is offline  
Old Jan 28, 05, 11:33 am
  #51  
FlyerTalk Evangelist
 
Join Date: Feb 2000
Location: TPA
Programs: Hilton Gold, DL DIrt Medallion
Posts: 38,008
You shoul dhave just dropped a dime on the counter.
SRQ Guy is offline  
Old Jan 28, 05, 5:30 pm
  #52  
JS
Suspended
 
Join Date: Sep 2000
Location: GSP (Greenville, SC)
Programs: DL Gold Medallion; UA Premier Executive; WN sub-CP; AA sub-Gold
Posts: 13,393
Originally Posted by SRQ Guy
You shoul dhave just dropped a dime on the counter.
But then you would get SSSS'ed for buying a ticket with cash!
JS is offline  
Old Jan 28, 05, 6:16 pm
  #53  
 
Join Date: Oct 2000
Location: Captain Cook, HI, USA
Programs: BA, DL, HA, etc
Posts: 970
The charge

Originally Posted by wsbombers
Delta absolutely has to collect the tax. However, they could have decided to give you a .10 refund on your fare and apply the refund to the tax payment.
In reality, if I was the agent, I would have aproached it this way:

I know it's silly, but I am required to collect 10 cents from you. Since it will cost Delta maybe a couple dollars to put through a charge through on your card, can I ask that you just offer this amount at the counter at the airport? It will also give you a great story about the looks you got when you paid ten cents for a ticket!

Then I would just make a notation in the record that customer would pay remaining amount at the counter.
Lavarock7 is offline  
Old Jan 28, 05, 6:52 pm
  #54  
 
Join Date: Apr 2004
Location: ABQ
Programs: DL-DM, 2MM+
Posts: 38
I had a similar event; but somewhat reverse; they wanted to credit me $.02 and they insisted on sending via us mail a confirmation....

Seems like they should have figured away (and I suggested it) a way to alter the fair some way and make it a no mnetary difference. So they are losing the donation of a whopping two cents, incurring credit card transactions and the 37 cents to mail a confirmation



makes you wonder
ms60 is offline  
Old Jan 28, 05, 7:25 pm
  #55  
 
Join Date: Aug 2001
Location: SEA - DL DM/2MM, *A Gold, SPG Lifetime Plat, some other car and hotel stuff
Posts: 5,647
UDH brought this up in 01/04 when the tax went from $3 to $3.10. The thread got only 1 reply. This year it went from $3.10 to $3.20 and the topic has gotten 52 in 24 hrs.

What is this about Bruce stiffing a cabbie? Link?
andymo99 is offline  
Old Jan 28, 05, 8:54 pm
  #56  
 
Join Date: Nov 2004
Location: DCA/IAD ex ATL
Programs: DL, AA
Posts: 62
Originally Posted by bigjim
Thanks for trying to clarify my point Thucydides.

.... Yes, I agree that it seems that there should be an easy fix for this - but, it's not always as easy as outward appearances would always seem - just like trying to make this point here on Flyertalk.
Likewise bigjim.

There are more absurd things in this ongoing post than just the 10 cents...

And to whoever posted on some bank in Ohio - I don't think you will get much response from the State of Ohio - they don't refund taxes below $1 either...
Thucydides is offline  
Old Jan 28, 05, 11:19 pm
  #57  
 
Join Date: May 2002
Location: Yellowknife, NWT, Canada and Sacramento, CA, US; UA Explorer Card Holder
Posts: 2,165
Solution for refund of small credit card credit amounts

Here's my proven solution for getting those small credits.

Use the credit card where you have, say, a $.32 credit balance, stop at your favorite gas station, and carefully pump just $.32 worth. (If you want more gas, pump the rest using a different credit card).
Reindeerflame is offline  
Old Jan 28, 05, 11:25 pm
  #58  
 
Join Date: Jun 2002
Location: BOS
Programs: Free Agent! B6 Mosaic, AA 5MM LT Plat (EXP gone), SPG LT Plat, WN APlus, Hilton Diamond
Posts: 325
Not the tax, but the charge

The focus on "having to collect the tax" or "waiving the tax" kind of misses the point, I think. It would seem logical that if you change a ticket resulting in a difference in the amount charged, whether tax, fare, or whatever, Delta could decide to not bother to charge amounts less than, say, $1, and also not to credit amounts less than $1.

This would have nothing to do with establishing different fare buckets than are 10 cents less than the old ones, or whatever, it would just be a process at the very end when you are going to charge someone a delta price (shh-boom).

Of course, everyone would b**ch about not getting their 32 cents back.

I'm not saying they have to do that, or even should, but if the cost of running the transaction were over $1, the policy would save them money. It is doubtful that even FT'ers would game the fare system enough to construct scenarios where the change was $0.99 on a consistent basis.

Just my 2 cents worth ...

--- Andy R.
andyr is offline  
Old Jan 29, 05, 12:41 am
  #59  
Moderator: Coupon Connection & S.P.A.M
 
Join Date: May 2000
Location: Louisville, KY
Programs: Wild Wild Life, TSA Disparager Diamond (LTDD)
Posts: 57,718
Originally Posted by general45
Sprint did the same thing to me when sending me a final bill. The total was 2 cents. I called customer service and asked to have it waived. The nice girl on the other end said that unfortunately they had no way of doing this so I had to remit my 2 cent payment. Well, feeling that they needed as much aggravation as they were causing me, I remitted a 3 cent check. Now I show a 1 cent credit. I called them to ask for a refund and they said that they will process it, allthough it would take 1-2 billing cycles for me to receive it. Go figure!
^ ^ Nicely done. I will remember that one.
Spiff is offline  
Old Jan 29, 05, 1:09 am
  #60  
FlyerTalk Evangelist
 
Join Date: May 2001
Location: LAX; AA EXP, MM; HH Gold
Posts: 31,790
Originally Posted by andymo99
UDH brought this up in 01/04 when the tax went from $3 to $3.10. The thread got only 1 reply. This year it went from $3.10 to $3.20 and the topic has gotten 52 in 24 hrs.

What is this about Bruce stiffing a cabbie? Link?
Guess that Bruce writes a much more attractive description of the issue than did UDH.

But the reply by Spiff to UDH's thread last year was a good one.
FWAAA is offline  

Thread Tools
Search this Thread
Search Engine: