SkyMiles Account History Site down?
Jun 28, 2004, 6:57 am
#1
Original Poster
Join Date: Jun 2004
Location: ATL
Programs: Delta DM, Marriott Plat, SPG Gold
Posts: 374
SkyMiles Account History Site down?
Does anyone know if the SkyMiles Account History page is in an outage? I have been trying to bring it up since last night, and still today I am getting the same error:
Account History
Error: System Unavailable
We're sorry, but the system is currently unavailable. Please try again later, or call Delta's automated telephone system at 1-800-325-3999. (Outside the U.S., the U.S. Virgin Islands, Puerto Rico, The Bahamas and Canada, call 404-714-2300.)
For assistance, please send us an E-mail message.
Error: System Unavailable
We're sorry, but the system is currently unavailable. Please try again later, or call Delta's automated telephone system at 1-800-325-3999. (Outside the U.S., the U.S. Virgin Islands, Puerto Rico, The Bahamas and Canada, call 404-714-2300.)
For assistance, please send us an E-mail message.
Jun 28, 2004, 7:08 am
#2
FlyerTalk Evangelist
Join Date: Jun 1999
Location: MIA
Programs: Retired :)
Posts: 10,940
It's working for me, I was just able to go to the Skymiles tab and see my history.
Jun 28, 2004, 7:31 am
#3
Original Poster
Join Date: Jun 2004
Location: ATL
Programs: Delta DM, Marriott Plat, SPG Gold
Posts: 374
Originally Posted by Traveller
It's working for me, I was just able to go to the Skymiles tab and see my history.
Jun 28, 2004, 8:24 am
#4
Join Date: May 2003
Location: Florida - Delta Charter DM/3.3MM; Lifetime SPG Plat; HH Gold;
Posts: 1,789
I,too, am able to access my account information - both late last evening and about 45 minutes ago.
Jun 29, 2004, 8:21 am
#5
Join Date: Apr 2003
Location: Southwest CT
Programs: DL Diamond and Million Miler, Marriott Titanium Elite, Hertz Pres Circle
Posts: 7,618
I cannot access my account on line and getting the same error message posted earlier. As of today, Tuesday, June 29, 10:20 AM EDT. 
Jun 29, 2004, 8:35 am
#6
Original Poster
Join Date: Jun 2004
Location: ATL
Programs: Delta DM, Marriott Plat, SPG Gold
Posts: 374
Originally Posted by tonypct
I cannot access my account on line and getting the same error message posted earlier. As of today, Tuesday, June 29, 10:20 AM EDT.
It seems odd that some people can access their accounts while others can't. Although, I would assume with the large size of the database (there are what, 35 million SkyMiles members?) that it is partitioned, with different clusters of servers handling different groups of accounts. Sounds like we just might be the unlucky ones.
But I still find it really odd that they would tolerate their systems being down for going on 48 hours now.
Chris
Jun 29, 2004, 8:46 am
#7
Join Date: May 2003
Location: Florida - Delta Charter DM/3.3MM; Lifetime SPG Plat; HH Gold;
Posts: 1,789
I find it a little curious myself. Yesterday I WAS able to access my account as noted above but have not been able to do so all morning today (ie Tuesday, 06/29/04). So much for the partition theory!!
Jun 29, 2004, 8:49 am
#8
Join Date: May 2004
Location: New Orleans, LA (MSY)
Programs: DL 1 MM/DM; HH Lifetime Diamond; Hertz Presidents Circle
Posts: 986
Just checked. It's still down, as of 9:49AM, CST.
Jun 29, 2004, 8:53 am
#9
FlyerTalk Evangelist
Join Date: Jan 2004
Location: About 45 miles NW of MCO
Programs: Acapulco - Gold, Panama - Red, Timothy Leary 8 Mile High Club
Posts: 29,243
Originally Posted by RunawayNFly
I find it a little curious myself. Yesterday I WAS able to access my account as noted above but have not been able to do so all morning today (ie Tuesday, 06/29/04). So much for the partition theory!!
Jun 29, 2004, 9:03 am
#10
Join Date: Dec 2000
Location: Tri-State
Posts: 1,888
It is intermittent and does indeed seem to be down for some of us.
Jun 29, 2004, 10:46 am
#11
FlyerTalk Evangelist
Join Date: Sep 2002
Location: IND
Programs: DL PM & 2MM™, Lifetime HHonors Diamond
Posts: 20,889
Dead for me too.
Jun 29, 2004, 1:55 pm
#12
Join Date: Nov 2001
Location: Atlanta, GA
Posts: 74
still can't log in as 3:55 PM Esatern Time
Jun 29, 2004, 2:09 pm
#13
Join Date: Apr 2004
Posts: 47
Good Luck-You'll need it
Originally Posted by gofly
still can't log in as 3:55 PM Esatern Time
I quit trying a few weeks ago. Maybe if enough people complain something will be done.
Jun 29, 2004, 3:37 pm
#14
Original Poster
Join Date: Jun 2004
Location: ATL
Programs: Delta DM, Marriott Plat, SPG Gold
Posts: 374
Originally Posted by ridgepath
I have been unable to access my history file since early May. I haved called and e-mailed everybody but the President to no avail.They are aware of the problem but apparently can't fix it
I quit trying a few weeks ago. Maybe if enough people complain something will be done.
I quit trying a few weeks ago. Maybe if enough people complain something will be done.
Still down at 22:37 London time.
Jun 29, 2004, 3:43 pm
#15
Join Date: May 2004
Location: New Orleans, LA (MSY)
Programs: DL 1 MM/DM; HH Lifetime Diamond; Hertz Presidents Circle
Posts: 986
Still down, as of 6/29/04, 4:42pm CST.
Maybe their servers were hit by one of those everyday MS virii.
Maybe their servers were hit by one of those everyday MS virii.
Originally Posted by ChrisAtlanta
Does anyone know if the SkyMiles Account History page is in an outage? I have been trying to bring it up since last night, and still today I am getting the same error: