What shall I do if the name is spelled wrong.
 

I made a telephone reservation for two people. The first phone call, one passenger’s name spelled wrong. The second phone call, I attempted to correct the mistake before ticketing. After ticketing, I checked the reservation, the first mistake was not corrected, and the second passenger's name spelled wrong too. I called again for the third time, and the agent said he marked some comments with the reservation, but the names still there in the wrong spelling. Anyone here had the experience of this situation with the wrong spelling name in the reservation when traveling? How big trouble I expect to have. BTW, it is India call center, each phone call is a 40 min+ hold before talk to the agent, plus one more mistake after the phone call. :confused: That is really stressful.

Call back!
 

Keep calling back until the problem is solved. Use email if calling is cost prohibitive.

The consequences of a misspelled name could be no frequent flyer mileage, or much worse, denied boarding.

For some reason this always seems to be a hassle. I recently had a travelagency from the group inviting me put my middle name in the reservation, which made it inassessible to me on the web. When calling customer service they said they could not change it, it had to be the travel agent. The travel agenecy said they couldn't do it because they would have to re-issue the ticket.

This is what I had to do to change it: I had to call Delta Computer (Technical) support on 888-750-3284 and ask for the change, this was done instantly after it was approved by the supervisor.

Hope it works for you. Good luck.

This past Sunday in BHM, one of the TSA goons tried to prevent the pax in front of me from passing security because her boarding pass said Debbie and her license said Debra. I don't know the outcome because I went around them while they argued.

I'd find a way to get it fixed.

One would think people would get over "nicknames" as they become adults.

Call and ask to talk to the manager immediately and argue. I had similiar problem once on CO, and the agent wont' change the name w/o charging me. They said it's a change of passenger. It was last min, so I had no choice but to pay my $75 change fee. I am still furious about that.

Call back, ask to speak to a supervisor....
If you can, tell him/her the date and time of your last calls and remind them you do know all conversations are recorded....
Always get the name(s) of those you have spoken with too...


Good luck.

I have had SMS re-issue a ticket for a family member that had a mis-spelled name, there was no charge, you definitely want to do this so the passenger can you the Kiosks for check in purposes, especially if it is a multiple segment itinerary. And Security is a whole different problem.

I got a skymiles ticket for my niece last year, she has a hyphenated last name. I only put her "first last" name on the ticket. Her ID has her entire name. She had no problems in either Miami or Las Vegas.

I didn't realize that the fact I generally go by Mike was a sign of inmaturity.

One poster refers to this as immaturity (see post above).

I don't know that I would call it immaturity. But I would call it irresponsible. Plain and simple, your boarding card name must match your legal ID name. Go ahead and go by Debbie, Debra, Deb, etc. But when it is time to get on the airplane, you had better be Debra if that is what your legal ID says. It really does not take much effort for Debbie to be Debra at the airport.

In college, my nickname was "Che". I don't want to see that on my BP.

Thanks everyone for your advises. After I was holding for more than 20 minutes and gave up, I went to airport ticket counter. Changing name in the reservation takes one minute. And I was told when I recived the paper ticket, come to the ticket counter again and they will reissue it. My two cents, if you can not get the work down from the other side of the earth, go to the ticket counter.

Two years ago, my ticket was emitted with firstname in place of my name. I got five additional minutes busy explaining, showing my pass. It resulted in difficulties of getting my miles, but I could take my flights.

However, this was a simple inversion, and I would not recomand to take the risk to leave with a ticket having different indications than the one shown on the pass.

Incorrect spelling on ticket - huge problem?
 

I just received my ticketed itinerary for travel from MDT to MBJ and back again. The agent who created the reservation had a typo and one letter that should be an "o" is now an "a" in my husbands last name. My ticket is correct. When I called to have it corrected I was told they couldnt and that is shouldn't be a problem.

In your experiences - has this small of an error ever been a problem. Is it really impossible once a reservation has been ticked to change an incorrect spelling or was I getting the brush off.

Thanks.

My corporate travel department managed to mess up my last name and Delta kindly reissued the ticket with the correct spelling at no charge. I was told if the last name didn't match my SkyMiles account there would be no upgrade or mileage. So, if you are on FlyerTalk you probably care about the aformentioned items. :)

Given the age we live in now with Terrorism and stricter security I would request to have this corrected right away. There should be no reason or excuse as to why DL could not due this. IMO the agent you spoke to was just lazy and did not want to be bothered with the time it takes to make these types of corrections. When I booked SEA-LGW a couple of years ago, the agent did not make my ticket match to my passport. I spoke to DL and actually finally just went into Sea-Tac airport and had them fix it, with no charge.

I could see if you went to them with Jones and said it should be Smith. That is suspicious. But when it is one letter off, it is obviously a mistake on DL's part. They should be held accountable and make the correction. I can promise you no one from DL is going to come rushing to help you out when the TSA agent does not allow you in (well if you find one keen enough to notice the mispelling). Still, not worth the hassel on your day of travel. IMO I would rather make it a hassel now when I had the time and patience to handle it.

I once had a friend named Carl who found out at the airport that his travel agent had mistakenly spelled his name as Carol. Delta refused to board him with that ticket (understandibly) and he had to purchase a full fare o/w ticket on the spot to get home. I think his TA reimbursed him the difference, however.

In January, I got 2 award tickets for my sister and her boyfriend. The only thing was that his reservation had an extra "b" in the spelling of his last name. (This "b" was in the middle of the last name.) When I noticed this, I contacted Delta and it was corrected with the correct spelling.

In this day and age of security and name checking, I did not want him to have any problems. (BTW - his name is foreign and he has an accent.)

It is if your name is Harold.

My first and last names are both names which are commonly used for first or last names. Call centers regularly try to invert them. Once I was booked as Last First instead of First Last, when I got to the gate they told me the flight was overbooked and my seat was issued to someone else. After a few minutes of run around I asked if the seat was assigned to Last First, and the GA checked and confirmed that. I said, "that's me, the name is backwards", and I cleared and got my BP a minute later.

(hope that convoluted paragraph makes sense!

Letters transposed, letters missing, wrong letters, first and last name reversed. Seen it all. As long as the PNR's noted, it's a non-issue almost completely and a quick explanation to the check-in staff is sufficient. (The exception is if you have an e-visa/ETA -- e.g., Australia -- that was acquired separately than one procured by your ticketing agent/firm. And even there, it's a non-issue.) IATA has rules that allow for a certain amount of errors in ticketing names and up to 3 is a non-issue completely. Even "crackdown/lockdown countries" don't care.

Even APISs used by several countries have allowances for such. It's also why the use of things like Soundex and other providers of back-ended systems to "name match" have gotten paid more money than some of them deserve.

Frequent flyer mileage credit can be an issue, but there are also benefits of retroactive credit requests. ;)

If the right gender was noted (and this was a relatively recent experience), DL was in the wrong to deny the passenger boarding. One spelling error is certainly allowed and the TA (if not stupid) was probably just getting reimbursement from DL.