Good experience on Korean Air

Old May 27, 04, 6:48 pm
Original Poster
Join Date: Aug 2003
Programs: UA 1K
Posts: 529
Good experience on Korean Air

Last year I booked a Business Class ticket SFO-SEL-SYD using Delta miles, with a stopover in SEL on the return. On both return segments SYD-SEL and SEL-SFO the agents bumped me up to FC. I wanted to tell them I already was flying on a free ticket. Carriers such as SQ, CF, and ANA often get the well-deserved accolade, but KA service was very good...probably because it's in heavy competition with Asiana.
zigzagg900 is offline  
Old May 28, 04, 10:15 am
Join Date: Jun 2001
Location: Putnam County, NY
Programs: Delta-Platinum/Million Miler, Marriott-Lifetime Titanium. Priority Club-Platinum
Posts: 1,214
I would like to add my good feelings about Korean Air. I just returned from a trip to Japan, and flew JFK-ICN-NRT and NRT-LAX on Korean Air for the first time. Great service, got a bump to first on the return and loved the bibimbap for lunch!

I also requested, and got to sit in my "dream seats" on a 747-400. Upstairs on the way over, and 1-J on the return. As someone else stated, since you are up in the nose, 1-J is like sitting in the cockpit. Incredible.
Pointfreak! is offline  
Old May 28, 04, 10:28 am
Join Date: Mar 2001
Location: Dallas
Programs: AA PLT/5MM; AS MVP GLD 75K; DL DM; EK SLV; HHonors DIAM; Marriott GLD
Posts: 4,067
Although I enjoy travel on KE when travelling on paid tickets, my recent experience flying KE on a Delta FF award was radically different. On most KE 3-class flights, the forward cabin is sold as full-fare business while the business cabin is sold as full-fare economy. This is due to the quality of KE's F and J seats, which are not nearly as spacious or comfortable as most Asian carriers' product.

I redeemed an F award for travel on KE and was required to sit in the middle-cabin on nearly all flights (the same seats offered to full-fare economy travellers), despite repeatedly requesting to be reseated in the forward cabin, consistent with my redeemed award. KE's consistent rationale, told to me over and over again at each airport, was that the forward cabin on these flights with the older-style seats was considered neither F or J, and therefore they were not required to seat me there. Moreover, they said that under no circumstances were any award holders ever allowed to sit in the forward cabin on such flights anymore.

I e-mailed Delta requested a refund of the difference in miles between F and J, but never heard anything back from them.

I like KE, but really take issue with the new award redemption policies as they related to F class.

As I understand it, this policy was implemented by KE on April 1.
HKG_Flyer1 is offline  

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