is DL @ JFK just getting worse every day?
Sep 23, 2009, 5:19 am
#31
Join Date: Jul 2005
Location: Boston Area
Programs: DL DM MM, SPG Plat
Posts: 57
not an excuse for any if this!
Let me continue: JFK-BOS: 2 on-board upgrades by Delta FAs ... FA: where did they put you? pax: 15E ... FA: no, you ar ein 1D
right after boarding ends ... FA: I hate F to go empty , let me move 10D to the front ....
honestly, this is horrible.
Let me continue: JFK-BOS: 2 on-board upgrades by Delta FAs ... FA: where did they put you? pax: 15E ... FA: no, you ar ein 1D
right after boarding ends ... FA: I hate F to go empty , let me move 10D to the front ....
honestly, this is horrible.
Sep 23, 2009, 5:45 am
#32
Suspended
Join Date: Dec 2006
Location: 10 months VLC, 2 months everywhere else
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I cannot understand why Delta thinks this NY hub is so important. Or is it simply a matter of their inability to get slots at Newark? And then they add insult to injury by staffing the place with rude and indifferent people. I agree that Atlanta is a breath of fresh air after a visit to JFK.
Delta's JFK hub drives my international business elsewhere.
His response: "It's not my job."
Sep 23, 2009, 6:38 am
#33
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Some place in this wonderful world (usually at 39,000 ft in seat 1C)
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Posts: 13,747
The only way to make a JFK visit more miserable is to fly from there to Mumbai. It is such a special experience to visit the two WORST airports in the world in a single flight.
I cannot understand why Delta thinks this NY hub is so important. Or is it simply a matter of their inability to get slots at Newark? And then they add insult to injury by staffing the place with rude and indifferent people. I agree that Atlanta is a breath of fresh air after a visit to JFK.
Delta's JFK hub drives my international business elsewhere.
I cannot understand why Delta thinks this NY hub is so important. Or is it simply a matter of their inability to get slots at Newark? And then they add insult to injury by staffing the place with rude and indifferent people. I agree that Atlanta is a breath of fresh air after a visit to JFK.
Delta's JFK hub drives my international business elsewhere.
Sep 23, 2009, 6:40 am
#34
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why was the staff all over the floor? (thanks folks..dont miss my 2nd show in 30 minutes)
Sep 23, 2009, 6:50 am
#35
Join Date: Jun 2008
Location: Brooklyn, NY
Programs: DL DM; UA; AA
Posts: 446
Of course, perhaps you just got lucky and came across a few reasonable FAs...
Sep 23, 2009, 7:04 am
#36
Join Date: Feb 2005
Location: New York City
Programs: AA,BNV,HIL
Posts: 879
I burned the last of my miles a couple of weeks ago and made an effort to see if I should switch from *A to DL because I'm based in NY.
That trip made my decision easy:
CO allows HI bound BIZ/First pax to use the lounge. In HNL the agent pointed out that although my ticketed cabin was First, it's a members lounge, not a First class lounge. I'm just pointing out a difference, not saying she should have let me in with a smile.....
FA's HNL-SLC in First were less than kind at the beginning of the flight, even though it was a red-eye flight and they would probably have a good few hours of quiet.
On a Saturday afternoon, my SLC-JFK flight used the people movers. I thought those were only in IAD and other airports outside the US.
Getting through the terminal to baggage claim was the same nightmare it was before DL moved in and "renovated" the place.
Using DL to get out of JFK is not that horrid, but I think returning there is the bigger nightmare.
I'm sticking with *A for international and will probably move my AA domestic to CO to consolidate points.
My sympathies to the DL's.
That trip made my decision easy:
CO allows HI bound BIZ/First pax to use the lounge. In HNL the agent pointed out that although my ticketed cabin was First, it's a members lounge, not a First class lounge. I'm just pointing out a difference, not saying she should have let me in with a smile.....
FA's HNL-SLC in First were less than kind at the beginning of the flight, even though it was a red-eye flight and they would probably have a good few hours of quiet.
On a Saturday afternoon, my SLC-JFK flight used the people movers. I thought those were only in IAD and other airports outside the US.
Getting through the terminal to baggage claim was the same nightmare it was before DL moved in and "renovated" the place.
Using DL to get out of JFK is not that horrid, but I think returning there is the bigger nightmare.
I'm sticking with *A for international and will probably move my AA domestic to CO to consolidate points.
My sympathies to the DL's.
Sep 23, 2009, 9:44 am
#37
Join Date: Aug 2009
Location: TN
Programs: DL 2MM, AA ExPlat, UA S, HH S, MR LT Titanium, National Exec
Posts: 316
I agree with the non-rev who called you out if it was a phone. I see these morons all the time acting like 2 year olds hiding their backberry's when the FA comes around to pull it out and tap tap tap away as we are taking off. I don't know what the possible issues are but the rules are there for a reason. I don't want my life risked because some idiot isn't efficient enough to get their work done during their normal business hours.
From FAA website:
Federal Communications Commission (FCC) rules prohibit the use of cellular phones using the 800 MHz frequency and other wireless devices on airborne aircraft. This ban was put in place because of potential interference to wireless networks on the ground.
In March 2007, the FCC terminated a proceeding that it began in late 2004 to consider potentially lifting this ban. The FCC determined that the technical information provided by interested parties in response to the proposal was insufficient to determine whether in-flight use of wireless devices on aircraft could cause harmful interference to wireless networks on the ground. Therefore, it decided at this time to make no changes in the rules prohibiting in-flight use of such devices.
In addition to the FCC’s rules, the Federal Aviation Administration (FAA) prohibits in-flight use of wireless devices because of potential interference to the aircraft’s navigation and communication systems. For this same reason the FAA also regulates the use of all portable electronic devices (PEDs), such as iPods and portable DVD players, during flight.
Sep 23, 2009, 10:03 am
#38
Join Date: Jul 2004
Location: NYC
Programs: DL PM, DL MM
Posts: 4,245
I love the JFK Sucks threads. FWIW, JFK can be awful or it can work just fine IF YOU LEAVE ENOUGH TIME. If NYC is your home port and DL is your home in the sky, here are some points that might make it better for you.
Avoid checking into T3 and work with T2 whenever possible.
Car Drop Off - T2 is covered and if you are traveling domestic with luggage, there is curb side check in. Either way, I have never seen domestic or BE check-in to be a zoo. As for security, if there has been a long line (20+ people), I have in the past gotten a DL agent to open a priority line - I just ask nicely.
If you are using the Tram or self-parking in the lots across the street - and the weather isn't awful, Tram users take the lift to the lowest level and proceed to to the right (facing the terminal) toward T2 and then cross the road at the middle of T2 (wait for the light;-). As you enter T2 on the lower level, elevators to the departure level are to the left. There are ramps that make rolling baggage or carts easy.
In horrible weather, use the front of T3 if parking or taking the Tram. Once you have your boarding pass, should the security line be long, ask a DL agent for help to the front (assuming you have status and/or are flying up front). It has worked in the past for me.
Navigating T2 to T3 is not that bad - about a 15 minute walk from the farthest sides. Navigating to T4 - I have done this from both T2 and T3. Leave yourself time if you are flying out of T4 as the buses run every 15 min. or so and the ride with exit to the terminal is about 10 min. The run to T4 can chew through 30 min. Do not wait in a SC until 10 min prior to boarding if you like to be among the first on the plane.
I suppose that things in JFK will get more difficult before they get better simply because DL occupies the oldest terminals and at the same has increased capacity out of JFK (for NY DL flyers, I love the expansion as I no longer need to fly TATL home via ATL or CVG while looking out the window over NY, knowing I would have to back track later on that day.
As for Priority bag tags, they aren't supposed to work on domestic travel. On TATL travel, they work most every time, unless my bags are going through CDG;-)
Avoid checking into T3 and work with T2 whenever possible.
Car Drop Off - T2 is covered and if you are traveling domestic with luggage, there is curb side check in. Either way, I have never seen domestic or BE check-in to be a zoo. As for security, if there has been a long line (20+ people), I have in the past gotten a DL agent to open a priority line - I just ask nicely.
If you are using the Tram or self-parking in the lots across the street - and the weather isn't awful, Tram users take the lift to the lowest level and proceed to to the right (facing the terminal) toward T2 and then cross the road at the middle of T2 (wait for the light;-). As you enter T2 on the lower level, elevators to the departure level are to the left. There are ramps that make rolling baggage or carts easy.
In horrible weather, use the front of T3 if parking or taking the Tram. Once you have your boarding pass, should the security line be long, ask a DL agent for help to the front (assuming you have status and/or are flying up front). It has worked in the past for me.
Navigating T2 to T3 is not that bad - about a 15 minute walk from the farthest sides. Navigating to T4 - I have done this from both T2 and T3. Leave yourself time if you are flying out of T4 as the buses run every 15 min. or so and the ride with exit to the terminal is about 10 min. The run to T4 can chew through 30 min. Do not wait in a SC until 10 min prior to boarding if you like to be among the first on the plane.
I suppose that things in JFK will get more difficult before they get better simply because DL occupies the oldest terminals and at the same has increased capacity out of JFK (for NY DL flyers, I love the expansion as I no longer need to fly TATL home via ATL or CVG while looking out the window over NY, knowing I would have to back track later on that day.
As for Priority bag tags, they aren't supposed to work on domestic travel. On TATL travel, they work most every time, unless my bags are going through CDG;-)
Parking at JFK (Delta) is a disaster. When flying to LHR I always park at T4, because that is where we leave from. When we RETURN it is always a crapshoot if you land at T4 or T3. Landing at T3 creates a solid 10-15 minutes walk to the T4 parking lot
Sep 23, 2009, 11:07 am
#39
Join Date: Nov 2004
Location: NYC
Programs: DL PM, Marriott G, Hilton G
Posts: 1,582
In the good old days, T3 was a great terminal to depart from because it was the only one at JFK with roof top parking.
Sep 23, 2009, 11:32 am
#40
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More and more bus rides at JFK to get deplaned off DL-NW flights means usually waiting for all passengers to deplane before being able to make it to the terminal building to get on your way. [Passengers are at the mercy of the slower/slowest passengers in terms of how long it will take to actually get into the terminal building.]
If you are connecting at JFK and it happens to be one of the DL flights operated by AF onto which you are connecting landside, then beware that the boarding pass(es) issued at the originating airport may not be accepted by even the non-TSA security line dragons and you'll have to re-check-in with AF at JFK to get the new boarding pass(es) since they seem to believe that boarding passes issued by the likes of even DL-NW are not applicable to get airside.
If you are connecting at JFK and it happens to be one of the DL flights operated by AF onto which you are connecting landside, then beware that the boarding pass(es) issued at the originating airport may not be accepted by even the non-TSA security line dragons and you'll have to re-check-in with AF at JFK to get the new boarding pass(es) since they seem to believe that boarding passes issued by the likes of even DL-NW are not applicable to get airside.
Last edited by GUWonder; Sep 23, 2009 at 11:55 am
Sep 23, 2009, 11:37 am
#41
Join Date: Jan 2002
Location: Atlanta, GA
Programs: DL DM & 5MM, WN
Posts: 1,451
Just completed a TATL journey via JFK on Delta. I am pretty skilled at getting though terminals, but the walk from the AirTrain into the terminal messed me up pretty good, walking along a dangerous roadway with a group of other confused people.
SkyClub closed prior to scheduled departure of the flight.
My bag marked for Zurich went to Bogota, rejoining me a week later in Athens.
I returned on a KLM codeshare, so did I bypass the Delta facilities on return? It did go smoothly!
SkyClub closed prior to scheduled departure of the flight.
My bag marked for Zurich went to Bogota, rejoining me a week later in Athens.
I returned on a KLM codeshare, so did I bypass the Delta facilities on return? It did go smoothly!
Sep 23, 2009, 11:46 am
#42
Suspended
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Sep 23, 2009, 11:49 am
#43
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Location: check swarm
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I'd just like to point out that this thread is a prime example of Delta needing a real Lurker on FlyerTalk. Even if it's to say our comments are being heard and passed on to Delta's NYC "guru" Gail Grimmett.
Sep 23, 2009, 12:48 pm
#44
Join Date: Dec 2004
Location: EWR and SAN
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Posts: 7,551
To the folks defending DL, DL has put no real money into the facilities at JFK. The fact they are agressivley using hard stands is pathetic. The first thing people see when they come to this country is a hard stand to be bussed to a dump? Sure everyone uses hard stands in other countries, but DL seems to abuse it at JFK.
I'm personally of the opinion that DL should a) be forced to reduce it's operations at JFK and b) not be allowed to grow said operations until they have proper facilities. They are one of the key contributors over the last few years to JFKs increased congrestion.
EWR- Terminal A reminds me of JFK...terminal B while looking 50 years old is 49 years ahead of JFK...terminal C is 100 years ahead of JFK (not to mention the new and improved PC's CO has in C...they are also 100 years ahead of the SC's in JFK, as was the WC...I walked into the CRC once and immediately headed across the hall to the WC)
Sep 23, 2009, 1:10 pm
#45
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Since the usfg is on a spending kick why not throw a couple billion into jfk to turn it into something useful.
Since the usfg is on a spending kick why not throw a couple billion into jfk to turn it into something useful.