Delta.com Bug Reporting: The Official Master Thread
#2311
Join Date: Dec 2014
Location: Charleston
Programs: MilagePlus
Posts: 31
Buying 4/24 errors
Tried buying a ticket on my iPad via chrome. Problem with me entering CC info. Double checked the info. Didn't work. Tried three more times. It would sometimes go to another screen then reset itself.
Then tried on my phone using the app. Still said my card info is wrong. Checked three or four times. Again it would go to another screen but it didn't work. Gave up. Anyone else?
Then tried on my phone using the app. Still said my card info is wrong. Checked three or four times. Again it would go to another screen but it didn't work. Gave up. Anyone else?
#2312
Join Date: May 2005
Location: HNL
Programs: DL Plat, UA 1K
Posts: 35
I have been trying to search for an award ticket, HNL to NRT, Delta One in January 2019. Can't even get any flights. On some months between now and then Delta gives me availability of one seat on Korean Air. It appears that Delta hasn't loaded the flights for this segment.
#2313
Join Date: Feb 2015
Posts: 2
Trying to change a flight results in:
We're sorry but this service is not available at this time. Please try again later.
If you need assistance, call Delta at 800-323-2323, or at the number on the back of your SkyMiles membership card. For non-U.S. based customers, please call the office for your country.
Alert
System UnavailableWe're sorry but this service is not available at this time. Please try again later.
If you need assistance, call Delta at 800-323-2323, or at the number on the back of your SkyMiles membership card. For non-U.S. based customers, please call the office for your country.
Same for me, have been trying for a week, it was working for about 5 minutes yesterday but now its just erroring out every-time.
#2314
Formerly known as scootr29
Join Date: Apr 2010
Posts: 971
I hav been trying to look at award availability in 2019 and I keep getting this message " to continue please correct the 2 items indicated below" . What happens is the system takes me back to Jan/Feb/March 2018.
#2316
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,819
#2317
Join Date: Apr 2005
Programs: DL DM MM, Hyatt LT Globalist, SPG Gold, Marriott Gold, Hertz PC
Posts: 2,140
#2318
Join Date: Oct 2014
Posts: 206
Tried to book a companion F class ticket this morning and DL.com churned without ever replying. For the same dates/cities it works fine without companion. Called DL and they were able to book... they advised the problem has been going on for over a week.
#2319
Join Date: May 2006
Location: YEG
Posts: 42
Tried buying a ticket on my iPad via chrome. Problem with me entering CC info. Double checked the info. Didn't work. Tried three more times. It would sometimes go to another screen then reset itself.
Then tried on my phone using the app. Still said my card info is wrong. Checked three or four times. Again it would go to another screen but it didn't work. Gave up. Anyone else?
Then tried on my phone using the app. Still said my card info is wrong. Checked three or four times. Again it would go to another screen but it didn't work. Gave up. Anyone else?
Last edited by lblambert; May 3, 2018 at 3:20 pm
#2320
Join Date: Feb 2008
Programs: DL 4MM; DM
Posts: 1,395
Is anyone else having problems seeing their credits in their wallet? I am not able to see anything (other than my companion certificate) in My Wallet. Not good, considering I have some large credits I would like to use, but can't access. Especially since hold times on the diamond line are north of 25 minutes .
#2321
Join Date: May 2007
Location: Seattle area
Programs: Peasant at large
Posts: 595
Trying to get SEA-CDG-BLR on Comfort+ Aug 06-14, 2018
delta.com shows options/fares for main cabin and delta one. Premium select shows "not offered". Seats show the flight has Comfort+ with lots of seats available.
Main cabin fare price is a little higher than usual but fare basis are still in the lower/mid (Q~T range). Regardless, there's no ability to purchase c+ upfront. So is that a delta.com bug or is it intentional by Delta to save c+ seats for diamonds/platinums?
delta.com shows options/fares for main cabin and delta one. Premium select shows "not offered". Seats show the flight has Comfort+ with lots of seats available.
Main cabin fare price is a little higher than usual but fare basis are still in the lower/mid (Q~T range). Regardless, there's no ability to purchase c+ upfront. So is that a delta.com bug or is it intentional by Delta to save c+ seats for diamonds/platinums?
#2322
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 26,956
Trying to get SEA-CDG-BLR on Comfort+ Aug 06-14, 2018
delta.com shows options/fares for main cabin and delta one. Premium select shows "not offered". Seats show the flight has Comfort+ with lots of seats available.
Main cabin fare price is a little higher than usual but fare basis are still in the lower/mid (Q~T range). Regardless, there's no ability to purchase c+ upfront. So is that a delta.com bug or is it intentional by Delta to save c+ seats for diamonds/platinums?
delta.com shows options/fares for main cabin and delta one. Premium select shows "not offered". Seats show the flight has Comfort+ with lots of seats available.
Main cabin fare price is a little higher than usual but fare basis are still in the lower/mid (Q~T range). Regardless, there's no ability to purchase c+ upfront. So is that a delta.com bug or is it intentional by Delta to save c+ seats for diamonds/platinums?
#2323
Join Date: May 2007
Location: Seattle area
Programs: Peasant at large
Posts: 595
I wonder if it's a website bug/deficiency or some ruling because I can price the segments individually to get C+. It just won't do it if I search SEA-BLR. Doesn't actually matter whether the transit is CDG or AMS.
If it's a policy then it's great for top tier elites at moderate cost for DL. If it's a bug/deficiency of the search tool then it's a few thousand dollars in lost revenue.
#2324
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 26,956
SEA-CDG is just slightly longer/farther than CDG-BLR.
I wonder if it's a website bug/deficiency or some ruling because I can price the segments individually to get C+. It just won't do it if I search SEA-BLR. Doesn't actually matter whether the transit is CDG or AMS.
If it's a policy then it's great for top tier elites at moderate cost for DL. If it's a bug/deficiency of the search tool then it's a few thousand dollars in lost revenue.
I wonder if it's a website bug/deficiency or some ruling because I can price the segments individually to get C+. It just won't do it if I search SEA-BLR. Doesn't actually matter whether the transit is CDG or AMS.
If it's a policy then it's great for top tier elites at moderate cost for DL. If it's a bug/deficiency of the search tool then it's a few thousand dollars in lost revenue.
#2325
Join Date: Dec 2008
Programs: DL Plat, Hilton Diamond
Posts: 324
Irrelevant Notification on my account that won't go away
On "My Delta" on the homepage as I log in, I see a red "1" and "Notification about your trip." Going to "My Trips," the only notification is a "Trip Notification" announcing "Medallion Update: Korean Air News!" I'm not flying on KE or across the Pacific at all. But the main issue is that even after viewing the notification multiple times, the alert on "My Delta" won't go away. Any way to get rid of it so that I know if I actually do have a notification of interest?
Thanks.
Thanks.