Delta.com Bug Reporting: The Official Master Thread
May 21, 2011, 5:55 am
#1051
Join Date: Dec 2008
Location: Mostly living in the basement
Programs: Newly minted free agent; MR LT(!)TE, HH SE, BA SECM, DL MM, UA PS, 2V Fanboi, CBP GE
Posts: 5,108
Interesting bug (?) on DL.dumb: when searching for HKG-->LAS itineraries, among my outbound choices is a single connection through DTW. If I choose it, I also get the option for a single connection through DTW on the return. However, if I choose a different outbound such as HKG-->NRT-->PDX-->LAS, the connection via DTW does not show up among the return route choices.
I can't understand the logic behind this. This has to be a bug right?
I can't understand the logic behind this. This has to be a bug right?
May 21, 2011, 11:57 am
#1052
Join Date: Nov 2003
Location: CLE
Programs: DL PM/Sky Club/Marriott Gold
Posts: 124
Seat Changes...
[QUOTE=MFMeow;16407032]1. I have three trips in "My Trips" and "Upgrade Requested" turned into "Upgrade Eligible" (or "Upgrade Available") on all 10 segments sometime in the last few days.
2. Seat changes do not "take", this has been happening for over a week.
...Same experience for me on the seat changes. The Plat line rep changed them for me, agreeing this is a web site issue.
Also with an IT background, I have to agree. The web site doesn't seem to be a priority for DL.
2. Seat changes do not "take", this has been happening for over a week.
...Same experience for me on the seat changes. The Plat line rep changed them for me, agreeing this is a web site issue.
Also with an IT background, I have to agree. The web site doesn't seem to be a priority for DL.
May 22, 2011, 1:40 pm
#1053
Join Date: Mar 2004
Location: San Francisco, CA
Posts: 681
Two outbounds!
Looking at booking HKG-TYO-HKG in June. The website lets me choose the HKG-NRT flight (think there's only one on that route), but as the only option for the return it gives me the SAME outbound flight on the SAME day. Incredible. No wonder I rarely bother looking at/booking Delta (Skypesos or revenue). 
May 22, 2011, 3:23 pm
#1054
Suspended
Join Date: Dec 2009
Location: HKG
Programs: DL FO, UA, AA, AsiaMiles, SPG, HHonors
Posts: 7,982
[QUOTE=optimist1125;16425972]
Someone please post when this is fixed. I don't dare try to buy an EC seat with this much uncertainty, I'm afraid to lose my exit row!
1. I have three trips in "My Trips" and "Upgrade Requested" turned into "Upgrade Eligible" (or "Upgrade Available") on all 10 segments sometime in the last few days.
2. Seat changes do not "take", this has been happening for over a week.
...Same experience for me on the seat changes. The Plat line rep changed them for me, agreeing this is a web site issue.
Also with an IT background, I have to agree. The web site doesn't seem to be a priority for DL.
2. Seat changes do not "take", this has been happening for over a week.
...Same experience for me on the seat changes. The Plat line rep changed them for me, agreeing this is a web site issue.
Also with an IT background, I have to agree. The web site doesn't seem to be a priority for DL.
May 23, 2011, 10:49 am
#1055
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
I checked in online yesterday to see my position on the upgrade list. After getting all the way through the process I clicked "View Upgrade List" and it told me "You need to check in to view this". So I went through the whole check in process again, clicked "View Upgrade List" and once again was told I needed to check in 
May 24, 2011, 9:11 pm
#1056
Join Date: Jan 2004
Location: CLE, PIT, HNL
Programs: CO Platinum, DL Diamond, Hilton Diamond, Hyatt Diamond, SPG Platinum, IHG Gold, Marriott Silver
Posts: 218
View ecertificates and credits page has been broken for a few days. And today I received a $400 VDB. I was not able to pull it up on Delta.com - it kept sayng the certificate number was not valid. But when I called, delta was able to see it in the system and it even was associated with my skymiles number...go figure...
May 25, 2011, 3:44 pm
#1058
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,344
Subsequent to the thread I started last week I wanted to post in here as well assuming Delta pays more attention to this thread 
The upgrade availability for award ticket searches has disappeared from the website during the pre-booking process. It used to be that when you were logged in and did an award ticket search that upgrade availability (e.g. available, eligible or not eligible) would appear next to each flight....the same way it does during a revenue ticket search.
The only way to see this data now is to get to the end of the booking process and just before hitting the purchase button you can see the upgrade availability.
What's more interesting is that in the thread I started there are many reports from DM's saying they have the same problem but several reports from PM's saying they can still see the upgrade availability during the pre-booking process. Without screen shots it's not certain whether they are seeing it during the flight selection process or at the end before hitting purchase.
Delta - please fix this ASAP.
-RM
The upgrade availability for award ticket searches has disappeared from the website during the pre-booking process. It used to be that when you were logged in and did an award ticket search that upgrade availability (e.g. available, eligible or not eligible) would appear next to each flight....the same way it does during a revenue ticket search.
The only way to see this data now is to get to the end of the booking process and just before hitting the purchase button you can see the upgrade availability.
What's more interesting is that in the thread I started there are many reports from DM's saying they have the same problem but several reports from PM's saying they can still see the upgrade availability during the pre-booking process. Without screen shots it's not certain whether they are seeing it during the flight selection process or at the end before hitting purchase.
Delta - please fix this ASAP.
-RM
May 25, 2011, 9:39 pm
#1059
Join Date: Aug 2010
Location: RDU
Programs: AA Gold, CO Gold, DL Gold, 9W Gold, Priority Club Platinum
Posts: 28
Bug in booking award reservations
I was booking a award reservation using my miles, and in the last step, it gave me an error due to Credit Card. Despite the error, miles from my account were already subtracted for the ticket. The account page now has certificate/eticket # against which they subtracted the miles. When I check itineraries using those eticket #'s it gives me an error. Can someone get back my miles, and fix this error.
May 26, 2011, 9:34 am
#1061
Join Date: Aug 2003
Location: Mesilla, NM
Programs: DL DM 4.7 MM MQM Marriott Ambassador Lifetime Titanium AA CK
Posts: 2,714
May 26, 2011, 9:41 am
#1062
Join Date: Jul 2009
Location: LAX
Programs: DL, AS, Marriott, Hyatt, National
Posts: 862
Sorry, I should clarify: the Android application is working OK, but I'm referring to mobile.delta.com accessed from an Android phone. The reason I care is that one can't change seats or book a flight using the Android application.
May 26, 2011, 12:26 pm
#1063
Join Date: Apr 2007
Location: SLC
Programs: DL DM-1MM
Posts: 309
Last week I encountered 2 problems with the same itinerary / boarding pass(es).
1st, I checked in for my flights on the Android (I have a T-Mobile G2X) application, and when I went to the Boarding pass page, it was missing the actual barcode. Where the barcode should have been, there was a square and a text saying "Barcode".
2nd, I decided to instead have the boarding pass e-mailed to my mobile device. Upon opening up the link, I had only XML, and not the imaged boarding pass I was hoping for.
I full on acknowledge that this could be my phone that is causing the problem, but I am curious if this has happened in the past and wonder if I am simply overlooking something. I never had the problem with the mobile boarding pass (e-mailed) on my previous Androide device.
1st, I checked in for my flights on the Android (I have a T-Mobile G2X) application, and when I went to the Boarding pass page, it was missing the actual barcode. Where the barcode should have been, there was a square and a text saying "Barcode".
2nd, I decided to instead have the boarding pass e-mailed to my mobile device. Upon opening up the link, I had only XML, and not the imaged boarding pass I was hoping for.
I full on acknowledge that this could be my phone that is causing the problem, but I am curious if this has happened in the past and wonder if I am simply overlooking something. I never had the problem with the mobile boarding pass (e-mailed) on my previous Androide device.
May 26, 2011, 12:29 pm
#1064
Join Date: May 2011
Programs: DL DM
Posts: 1
Access america bug
Sorry if this has been posted, search did not come up with anything...
If you book an award ticket on Delta.com, select no insurance at the last page before booking, go to seat assignments on that page, the insurance option will change on its own to the YES option. I talked to a website supervisor (not a tech) who was able to recreate the issue...
Jeff
If you book an award ticket on Delta.com, select no insurance at the last page before booking, go to seat assignments on that page, the insurance option will change on its own to the YES option. I talked to a website supervisor (not a tech) who was able to recreate the issue...
Jeff
May 31, 2011, 6:42 pm
#1065
Join Date: Jan 2006
Location: San Francisco Bay Area
Programs: DL Silver, UA Silver, Marriott Lifetime Silver, IHG Plat, Hilton Silver
Posts: 5,695
Still NOT fixed as of tonight, May 31. I had to call to make a seat change and I apologized to the agent for having to call and she said, "That's OK, this has been going on for a while now. We're here for you." At least she was super nice and polite.