Problems and Issues with SkyMiles Award Availability Calendar: The Definitive Thread
Oct 17, 2007, 7:07 pm
#31
Join Date: Mar 2006
Location: MOB / PNS / GPT
Programs: DL Gold Hopefully be DL nothing in 1 more year / Hertz Something / Hilton Honors Diamond
Posts: 838
Did you switch between 'price' and 'schedule'? I think for price it shows up, and schedule it doesn't. I've also noticed sometimes when they routing is not real strait forward that the calendar doesn't show up. Just tried to duplicate your issue and got an error (system down or something).
But I've never been able to figure out how to get the calendar to work consistently. Mostly it works, but sometimes not.
I assume someone out there will have played with it enough to have figured out what causes it not so show.
But I've never been able to figure out how to get the calendar to work consistently. Mostly it works, but sometimes not.
I assume someone out there will have played with it enough to have figured out what causes it not so show.
Oct 17, 2007, 7:24 pm
#32
Join Date: Feb 2005
Location: Haining (1 hr from Shanghai) China
Programs: DL DM, AA Lifetime Plat, IHG SE
Posts: 1,466
I did both price and schedule and the calendar didn't show up at all. I went ahead and booked the flight for my sister but I really wanted the calendar to show up to give her some more options w/o have to modify the dates every single time. I have repeated my steps many many times with same results which led me to suspect it had to do with destination, but you say it show's up for you so I'm not really sure now.
I just now was able to try again. You're right, IAH-YYC won't show the calendar. Neither will YQB. IAH-YVR did show the calendar.
So I really don't know what's up.
Oct 19, 2007, 8:24 am
#33
Join Date: Jul 2004
Location: Berlin
Programs: IHG SE, Bonvoy Plat, DL Plat, UA PPlat, EK Gold
Posts: 231
I've had the same problem. Reported it to the website help desk to no avail. (honestly, I don't know why I even bother-nothing ever gets fixed).
This time I noticed that the award availability was different when I used Firefox and IE. IE showed days that were showing not available in Firefox. I also noticed the August 2008 calendar shows 30 days instead of 31.
Because of the many problems I've had for the better part of the past year, I will not search for any flight combo using price. It always limits the flights to the least desirable pairs even when the same low rate is available using the schedule criteria I input.
In all the years I have been using Delta.com I've never seen such a sorry state of affairs. They need to fire the company that is maintaining their website.
This time I noticed that the award availability was different when I used Firefox and IE. IE showed days that were showing not available in Firefox. I also noticed the August 2008 calendar shows 30 days instead of 31.
Because of the many problems I've had for the better part of the past year, I will not search for any flight combo using price. It always limits the flights to the least desirable pairs even when the same low rate is available using the schedule criteria I input.
In all the years I have been using Delta.com I've never seen such a sorry state of affairs. They need to fire the company that is maintaining their website.
Oct 19, 2007, 8:41 am
#34
Join Date: Jan 2000
Location: ATL - DL DM/3MM - HH Lifetime Diamond - Marriott Lifetime Plat
Posts: 3,117
Same thing is happening to me - I was looking for some flights to AMS in Nov - all that was available were SkySaver - now we know that can't be true. When I called, all that was really open were SkyChoice.
Oct 25, 2007, 11:30 am
#35
Join Date: Mar 2006
Location: SAN
Programs: DL MM, Marriott LT Titanium, AA EXP, Avis Chairmans
Posts: 1,399
Award calendar does not show August 31, 2008
I was booking a Skysaver business class ticket from SAN-ATH (yes I got one) and I noticed that the award calendar does NOT display August 31, 2008. The graphic seems to show a maximum of 5 weeks in a month, and in August 2008 there are 6 weeks. How on earth did the web managers miss this? It skips from August 30 to Sept 1.
I called SMS last night and spoke someone at the web help desk and told them about the problem. The guy was able to reproduce my issue, and thanked me for letting them know.
Seems a glaring error that got missed during QA.
I called SMS last night and spoke someone at the web help desk and told them about the problem. The guy was able to reproduce my issue, and thanked me for letting them know.
Seems a glaring error that got missed during QA.
Nov 6, 2007, 2:07 pm
#39
Join Date: Feb 2007
Programs: United 1K, Delta PM, Hilton Diamond, Starwood Gold, National Exec. Elite
Posts: 1,406
There were errors processing your calendar search.
Trying to find sky saver availability from CMH - AMS Nov 10 - Nov 17. I find a skysaver CMH - AMS but not back because the calendar gives me that error.
There were errors processing your calendar search.
Is this just me, or has anyone else seen this?
There were errors processing your calendar search.
Is this just me, or has anyone else seen this?
Nov 6, 2007, 3:40 pm
#43
Join Date: Nov 2000
Location: ATL
Programs: 4MM/DM, Marriott Lifetime PM, Hilton Diamond, SPG Platinum
Posts: 1,370
Yes, I was trying to do a search from ATL - CUN today. It gave me a flight via MEX. I then tried to do a search based on schedule. It kept taking me back to the main page saying that:
ATL-CUN flights operate 7 days a week and CVG-CUN flights operate.... and SLC flights operate .....
I wanted the ATL flight but it would never get me out of this endless loop. I didn't want to go via a stop. ATL-CUN is a non-stop.
ATL-CUN flights operate 7 days a week and CVG-CUN flights operate.... and SLC flights operate .....
I wanted the ATL flight but it would never get me out of this endless loop. I didn't want to go via a stop. ATL-CUN is a non-stop.
Nov 6, 2007, 3:45 pm
#44
Join Date: Jul 2006
Location: ATL
Programs: DL - PM (Sky Priority);HH - Gold; Marriott - Silver; National - Executive; DL Reserve AMEX
Posts: 5,234
Yes, I was trying to do a search from ATL - CUN today. It gave me a flight via MEX. I then tried to do a search based on schedule. It kept taking me back to the main page saying that:
ATL-CUN flights operate 7 days a week and CVG-CUN flights operate.... and SLC flights operate .....
I wanted the ATL flight but it would never get me out of this endless loop. I didn't want to go via a stop. ATL-CUN is a non-stop.
ATL-CUN flights operate 7 days a week and CVG-CUN flights operate.... and SLC flights operate .....
I wanted the ATL flight but it would never get me out of this endless loop. I didn't want to go via a stop. ATL-CUN is a non-stop.
Remember the announcement that DL said that not ALL of their flights will have SkyChoice availability anymore. Maybe this is one of them.
Nov 10, 2007, 7:09 am
#45
Join Date: Oct 2006
Programs: DL Plat, CRC, Hhonors Diamond, SPG Gold, Marriott Silver, Priority Club Gold
Posts: 206
Bait and Switch on Skysaver awards...ridiculous
Trying to book Delta Skysavers on-line. I feel like I'm being deceived.
When I enter FC, RT for the entire month of July 08, I see Skysavers everywhere. However, the quoted Skysaver miles says "67,500"!!!!! The itinerary is TPA to SFO or SAN.
I looked closely at the list to ensure there was no mixing of Skychoice & Skysaver and confirmed that indeed the options all said Skysaver.
Anyone else having this problem?
Travel safe
When I enter FC, RT for the entire month of July 08, I see Skysavers everywhere. However, the quoted Skysaver miles says "67,500"!!!!! The itinerary is TPA to SFO or SAN.
I looked closely at the list to ensure there was no mixing of Skychoice & Skysaver and confirmed that indeed the options all said Skysaver.
Anyone else having this problem?
Travel safe