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-   -   Compensation: Cancelled Flight and Flight Cancellation (https://www.flyertalk.com/forum/delta-air-lines-skymiles/497456-compensation-cancelled-flight-flight-cancellation.html)

Pharaoh Aug 8, 2007 6:16 pm

Further, it's important to know that federal regulations limit crew to 100 hours of flight time per calendar month and to 1000 hours in a calendar year. The latter averages out to only 83.33 hours a month.

KVS Aug 8, 2007 6:51 pm


Originally Posted by volvite (Post 8198502)
Does anyone have a link to the rules for international travel?

The link is in my post above; for Intl, it's
RULE 80 REVISED ROUTINGS, FAILURE TO CARRY AND MISSED CONNECTIONS

C) INVOLUNTARY REVISED ROUTINGS


1) Schedule Irregularity
NOTE: Schedule Irregularity does not include force majeure events as defined in paragraph (D) of this rule.

When a passenger is delayed at time of departure due to a schedule irregularity occurring within 24 hours of the original scheduled departure time, DL will:

a) Transport the passenger without stopover on its next flight in the class of service comparable to the fare paid as the passengers original outbound flight or on a flight/s in a lower class of service, acceptable to the passenger, on which space is available at no additional cost to the passenger, or

b) Endorse to another carrier or to any other transportation service the unused portion of the ticket for purposes of rerouting, or

c) Reroute the passenger to destination named on the ticket or applicable portion thereof by its own services or by other means of transportation; and, if the fare, excess baggage charges and any applicable service charge for the revised routing is higher than the refund value of the ticket or applicable portions as determined from Rule 90 (REFUNDS), carrier will require no additional payment from the passenger, but will refund the difference if the fare and charges for the revised routing are lower.

Exception 1: Passengers holding other than First Class tickets will not be involuntarily rerouted on First Class services of other carriers without additional collection. Exception 2: Passengers will not be involuntarily rerouted on Concorde aircraft without additional collection.

griffinj Aug 8, 2007 6:52 pm


Originally Posted by ecaarch (Post 8198772)
I hope you realize that the 90 hours (or whatever it is at each carrier) is actual flight time. That doesn't include check-in, briefings, flight prep, etc. It is time from when the wheels start moving until the time the wheels stop. The formula is similar for FAs as well. So....

moment of enlightenment here....

This is why senior crew bid for longer domestic and international lines rather than doing ATL-SAV turns. They can accrue more "work hours" in less overall hours.

Does this mean that the hour meter starts ticking when the plane leaves the gate? What about time waiting on the tarmac for a take-off slot to open, or a landing slot at the destination airport to open? How about time waiting on the tarmac at the destination for a gate to open? These times are increasing year after year. Are these times included in actual "flight time"?

I recently did a daily commute JFK-RIC-JFK. Actual flight time is ~45 minutes. On the return flight, from when we left the gate at RIC to arrival at the gate at JFK was 3.5 hours.

From what you say, the pilot and the crew are allowed to deduct 3.5 hours from their monthly allowance for 45 minutes flight time.

Sounds to me like the ground crews and ATC need to get their act together to reduce the amount of ground wait time at both origin and destination and that will improve things. Upgrading from WWII technology would be a logical first step.

BFG Aug 9, 2007 12:05 am

Crews are paid from the time the door closes until it opens at the next destination. They're not even paid for the time they are assisting you board and deplane (although I'm sure that's all figured into their flight pay). Usually a three day trip is less than 20 hours flight time.

Pharaoh Aug 9, 2007 7:31 am


Originally Posted by griffinj (Post 8199126)
Does this mean that the hour meter starts ticking when the plane leaves the gate? What about time waiting on the tarmac for a take-off slot to open, or a landing slot at the destination airport to open? How about time waiting on the tarmac at the destination for a gate to open? These times are increasing year after year. Are these times included in actual "flight time"?

Technically, flight time for pilots runs from "when an aircraft moves under its own power for the purpose of flight and ends when the aircraft comes to rest after landing." CFR 14 §1.1

So if a tug is used for pushback, that doesn't count. Neither does waiting at rest for a gate to open.

BFG used door closing and opening, but that's for pay, not "flight time."

griffinj Aug 9, 2007 7:51 pm


Originally Posted by Pharaoh (Post 8201752)
Technically, flight time for pilots runs from "when an aircraft moves under its own power for the purpose of flight and ends when the aircraft comes to rest after landing." CFR 14 §1.1

So if a tug is used for pushback, that doesn't count. Neither does waiting at rest for a gate to open.

BFG used door closing and opening, but that's for pay, not "flight time."

Ok, So which is used to determine whether or not a crew can continue to fly? Flight time or Paid Time?

Frankly, being a paying passenger, I'm not concerned by the burden that the airline has in scheduling it's crew based on their union rules. The customer should never be exposed or inconvenienced by these things.

If it's a scheduling concern, perhaps they should put half of the pilots/crew on an alternate month (running 15th to 15th) so that by the end of the calendar month half of the pilots/crew are only halfway through their cycle.

The airline industry needs to reinvent itself. Delta is no exception to that and now that they have come up from bankruptcy, should be leading the charge in rethinking what an airline should be. It's time for Delta to be the latest disrupter.

The LCC was the previous disrupter in this sector. The next disrupter needs to challenge the way the customer thinks about travel in general, airport experience, air travel, crew compensation, airline food, air travel delays, everything travel related.

Most of what we experience during air travel is the same that has been experienced for decades. Some recent innovations have included personal in flight entertainment, which many consider deprecated because of laptop computers, personal DVD players, iPods, and now iPhones. Aside from that international F (or Premium, BE, etc) has seen improvements in seating, fully reclining seats, personal travel suites, etc.

For the average traveler, there has not been much improvement in air travel for 20 or 30 years since the inception of the VCR. Frankly, there are many airplanes flying today that are at least that old.

I'm sure there are many other innovations that I don't realize. And I'm sure there are many innovations that are obvious that haven't happened yet.

I apologize if this rant has gone on far too long and has strayed a bit off topic. But the airline industry is overdue for changes.

Pharaoh Aug 9, 2007 8:40 pm


Originally Posted by griffinj (Post 8206191)
Ok, So which is used to determine whether or not a crew can continue to fly? Flight time or Paid Time?

Insofar as the FAA is concerned, flight time. But unions and airlines may have local policies with paid time.

SkyTeam777 Aug 12, 2007 1:13 pm

Any idea if there are similar rules for foreign carriers? Was on a Royal Air Maroc flight canceled for non-weather reasons and was not offered any recourse. Ended up losing money and having to buy new ticket. Would like to pursue at least a refund for original ticket.

KVS Aug 12, 2007 1:31 pm


Originally Posted by SkyTeam777 (Post 8218404)
Any idea if there are similar rules for foreign carriers? Was on a Royal Air Maroc flight canceled for non-weather reasons and was not offered any recourse. Ended up losing money and having to buy new ticket. Would like to pursue at least a refund for original ticket.

Yes, most carriers' Intl Tariff terms are very similar. AT only has a French version on their website (http://www.RoyalAirMaroc.com/eng/Nav...nsport&dateon=), but the wording of their "Article IX: Horaires, irrégularités d'exploitation et annulation des vols" is almost identical to the wording of DL's Rule 80 (http://www.flyertalk.com/forum/showt...21#post8199121).

AsiaTraveler Aug 12, 2007 5:04 pm


Originally Posted by griffinj (Post 8206191)
If it's a scheduling concern, perhaps they should put half of the pilots/crew on an alternate month (running 15th to 15th) so that by the end of the calendar month half of the pilots/crew are only halfway through their cycle.


Originally Posted by Pharaoh (Post 8198963)
Further, it's important to know that federal regulations limit crew to 100 hours of flight time per calendar month and to 1000 hours in a calendar year. The latter averages out to only 83.33 hours a month.

It seems as though putting crew on alternate month scheduling would help, but the federal regulations apparently prohibit it. (i.e. it does not say 100 hours of flight time per 30 day period, it says 100 hours of flight time per calendar month.) Unless the regulations are changed, that would be one solution that is apparently unavailable to the airlines.

sammyh Dec 16, 2007 4:47 pm

I just went thru a disastrous trip. Perhaps someone can offer some advise as to how to proceed.

Booked a same day rtn LGA - ATL - TLH . Briefly i should of been there for a 1:00 appointment and home same night. 1 Flight canceled and the other got me in at 6:00pm . Missed the appointment and the next morning flight was cancelled too. I got fed up - went to US airways counter spent $700 and bought a (ticket thu Charlotte), a breeze :p
I havent called Delta to credit my return yet - what i really want is the entire ticket credited as it was a complete waste of a trip or at the minmum pay for the US ticket.........
Anyone?

coz Dec 17, 2007 2:05 am


Originally Posted by sammyh (Post 8907443)
I just went thru a disastrous trip. Perhaps someone can offer some advise as to how to proceed.

Booked a same day rtn LGA - ATL - TLH . Briefly i should of been there for a 1:00 appointment and home same night. 1 Flight canceled and the other got me in at 6:00pm . Missed the appointment and the next morning flight was cancelled too. I got fed up - went to US airways counter spent $700 and bought a (ticket thu Charlotte), a breeze :p
I havent called Delta to credit my return yet - what i really want is the entire ticket credited as it was a complete waste of a trip or at the minmum pay for the US ticket.........
Anyone?

Isn't that part of the country all over the news with tons of snow on the ground?

sammyh Dec 17, 2007 7:21 am


Originally Posted by coz (Post 8909211)
Isn't that part of the country all over the news with tons of snow on the ground?

It happened well before the snow storms. US Aiways had no problem^

PDX-RDM-AVL-TPA Dec 17, 2007 10:32 am


Originally Posted by sammyh (Post 8907443)
I just went thru a disastrous trip. Perhaps someone can offer some advise as to how to proceed.

Booked a same day rtn LGA - ATL - TLH . Briefly i should of been there for a 1:00 appointment and home same night. 1 Flight canceled and the other got me in at 6:00pm . Missed the appointment and the next morning flight was cancelled too. I got fed up - went to US airways counter spent $700 and bought a (ticket thu Charlotte), a breeze :p
I havent called Delta to credit my return yet - what i really want is the entire ticket credited as it was a complete waste of a trip or at the minmum pay for the US ticket.........
Anyone?

Your message is a bit confusing, but if I'm reading it correctly, you flew the outbound on a delayed flight, then the return flight was cancelled as well. If your original flight was cancelled, you should be entitled to get a refund on the unflown portion of your fare.

For future reference, as soon as the original flight was cancelled and you were likely to miss your appointment, you should have requested a full refund and bought a round trip on any airline that could have gotten you there on time. Yes, you likely would have ended up spending more than you originally did, but that's air travel - cancellations happen and as business travelers we have to be prepared for that.

sammyh Dec 17, 2007 10:42 am


Originally Posted by PDX-RDM-AVL-TPA (Post 8910758)
Your message is a bit confusing, but if I'm reading it correctly, you flew the outbound on a delayed flight, then the return flight was cancelled as well. If your original flight was cancelled, you should be entitled to get a refund on the unflown portion of your fare.

For future reference, as soon as the original flight was cancelled and you were likely to miss your appointment, you should have requested a full refund and bought a round trip on any airline that could have gotten you there on time. Yes, you likely would have ended up spending more than you originally did, but that's air travel - cancellations happen and as business travelers we have to be prepared for that.

You are reading it correctly.
The problem was that the outbound was delayed for 45 minutes x 4 then a cancelation so we truly believed that we were going to make that meeting!
Now back home - what can you advise/are my remedies.TY


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