Nov 30, 2018, 8:49 am
Last edit by: ryandc99
Link to open 2020 and beyond version of this thread:
https://www.flyertalk.com/forum/delt...20-beyond.html
My (LoganFlyer's) guide to maximizing your bump chances on Delta:
https://www.flyertalk.com/forum/30484249-post1713.html
(The concise version:
1. Use the App to see if more people are looking for seats than there are seats available. As part of the Customer Commitment, gate agents, phone res agents, and tickets agents must tell you if a flight is overbooked if you ask. (They don't need to say by how many seats.)
2. Do everything you can to get on the volunteer list through OLCI or a kiosk at the airport, since some GAs use that list.
3. Talk to the GA as soon as the gate opens up--don't wait for them to make an announcement.
4. Don't be afraid to negotiate with the GA.)
https://www.flyertalk.com/forum/delt...20-beyond.html
My (LoganFlyer's) guide to maximizing your bump chances on Delta:
https://www.flyertalk.com/forum/30484249-post1713.html
(The concise version:
1. Use the App to see if more people are looking for seats than there are seats available. As part of the Customer Commitment, gate agents, phone res agents, and tickets agents must tell you if a flight is overbooked if you ask. (They don't need to say by how many seats.)
2. Do everything you can to get on the volunteer list through OLCI or a kiosk at the airport, since some GAs use that list.
3. Talk to the GA as soon as the gate opens up--don't wait for them to make an announcement.
4. Don't be afraid to negotiate with the GA.)
Compensation: “Bumps” — Voluntary and Involuntary Denied Boarding [2000-2019]
Jul 15, 2015, 3:02 pm
#991
Join Date: Nov 2011
Location: SEA, NYC
Programs: DL PM, Bonvoy Plat, Hertz PC
Posts: 645
There are days that Delta's revenue management system causes me fits, and there are days when it makes me want to kiss Richard Anderson right on the lips.
Was supposed to fly BOS-JFK-LAS with a four hour layover at JFK before boarding flight 2427 to LAS. Called in the night before to SDC to an earlier flight, no problem. I would have to give up seat 2B (and end up in seat not 2B) for a window, but to save a few hours, I could deal. I switched to DL 443, a few hours earlier.
Made it to JFK and got to my gate to board 443 when they announced, you guessed it, they were oversold. Offered $1,000 GC or credit to take a later flight. Naturally, I volunteered.
They put me on the later flight: DL 2427, seat 2B.
Mike
Was supposed to fly BOS-JFK-LAS with a four hour layover at JFK before boarding flight 2427 to LAS. Called in the night before to SDC to an earlier flight, no problem. I would have to give up seat 2B (and end up in seat not 2B) for a window, but to save a few hours, I could deal. I switched to DL 443, a few hours earlier.
Made it to JFK and got to my gate to board 443 when they announced, you guessed it, they were oversold. Offered $1,000 GC or credit to take a later flight. Naturally, I volunteered.
They put me on the later flight: DL 2427, seat 2B.
Mike
Jul 15, 2015, 8:46 pm
#992
Join Date: Jan 2014
Location: DUS
Programs: DL, HHonors, Bonvoy, Hyatt
Posts: 2,072
I'm surprised you were able to SDC onto a basically full flight. Load factors don't usually change that much within 24 hours, so if the SDC went through, I would think the new flight isn't full. Perhaps there was a cancellation that created this great situation for you?
Jul 15, 2015, 11:21 pm
#993
Join Date: Dec 2009
Programs: DL DM, Bonvoy Titanium
Posts: 233
I've changed a cheap (T or V) international ticket on Mon/Tue for a flight on Fri only to show up at the airport and get a boarding pass with a seat in J. I was quite surprised that it went from having been availability in my class to being so oversold in just a couple days, but I've found that TATL flights can have many fare buckets available even when they're almost completely oversold.
Jul 16, 2015, 1:30 am
#994
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
I'm surprised you were able to SDC onto a basically full flight. Load factors don't usually change that much within 24 hours, so if the SDC went through, I would think the new flight isn't full. Perhaps there was a cancellation that created this great situation for you?
Jul 16, 2015, 8:13 am
#995
FlyerTalk Evangelist
Join Date: Aug 2001
Location: Finally back in Boston after escaping from New York
Posts: 13,643
I'm surprised you were able to SDC onto a basically full flight. Load factors don't usually change that much within 24 hours, so if the SDC went through, I would think the new flight isn't full. Perhaps there was a cancellation that created this great situation for you?
There was a very large group at the podium while they were doing the VDBs, so my guess, and this is just a guess, is that the seats were open the day before when they SDCed me and that this group somehow absolutely needed to be on this flight, since normally, Delta would have just made them wait and not VDBed anybody. There must have been some serious extenuating circumstances, though.
Mike
Jul 21, 2015, 10:04 am
#996
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
(I'm not counting "We might need volunteers" at check-in; I'm only counting "We'll pay you $X right now.")
Jul 21, 2015, 1:34 pm
#997
Join Date: Dec 2002
Location: Washington, DC, Chapel Hill, NC (RDU)
Programs: DL Plat (won't hit DM again) 2MM (2.5), HH Gold, PC Gold, Hyatt Plat
Posts: 5,626
I've never gotten notice anywhere near that far in advance. (Come to think of it, I've never gotten a VDB request in advance at all; the earliest was at the check-in counter. Every other time was at the gate.
(I'm not counting "We might need volunteers" at check-in; I'm only counting "We'll pay you $X right now.")
(I'm not counting "We might need volunteers" at check-in; I'm only counting "We'll pay you $X right now.")
Aug 6, 2015, 7:17 pm
#998
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,418
Today last DEN-SEA flight on E175, asking for volunteers on the plane for next AM flight. Hotel, meal vouchers, and $1300 DL dollars.
Notes:
- Apparently meal vouchers exist if DL wants them to
- No GC's, just DL $$
Notes:
- Apparently meal vouchers exist if DL wants them to
- No GC's, just DL $$
Aug 7, 2015, 12:46 pm
#999
Join Date: Apr 2005
Location: New York, western US
Programs: DM/3MM
Posts: 4,246
Agents have also told me that they are not authorized to go above $1300.
Aug 8, 2015, 4:27 pm
#1000
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
Aug 9, 2015, 8:06 pm
#1001
Join Date: Dec 2004
Programs: Most....Four elite air/ Three hotel elites - UA MillionMiler - DL RWT alum
Posts: 1,257
After just having a "cluster" on a mileage run, I have a question on your experiences on getting the MQM equivalent of ORC.
1. After rerouting to a more direct route, do you have success getting MQM credit for the original route?
2. If your reroute shows rebooking in Y-bucket, do you still get MQM based on your original fare bucket? How about if they reissue to a new ticket (often has a "stored ticket" with the original "fare ladder")
3. If the reroute is on another carrier, especially with another alliance, are you successful in getting MQM for it?
Waiting for my flights to post. One reroute flight posted in my activity, but when I checked back a few hours later, it was gone - both miles and segment count.
Wishing Kevin was still around...
Per the ORC thread http://www.flyertalk.com/forum/delta...thread-33.html it looks hopeful...
1. After rerouting to a more direct route, do you have success getting MQM credit for the original route?
2. If your reroute shows rebooking in Y-bucket, do you still get MQM based on your original fare bucket? How about if they reissue to a new ticket (often has a "stored ticket" with the original "fare ladder")
3. If the reroute is on another carrier, especially with another alliance, are you successful in getting MQM for it?
Waiting for my flights to post. One reroute flight posted in my activity, but when I checked back a few hours later, it was gone - both miles and segment count.
Wishing Kevin was still around...
Per the ORC thread http://www.flyertalk.com/forum/delta...thread-33.html it looks hopeful...
Last edited by flyzabit; Aug 9, 2015 at 10:48 pm
Aug 9, 2015, 9:56 pm
#1002
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
After just having a "cluster" on a mileage run, I have a question on your experiences on getting the MQM equivalent of ORC.
1. After rerouting to a more direct route, do you have success getting MQM credit for the original route?
2. If your reroute shows rebooking in Y-bucket, do you still get MQM based on your original fare bucket? How about if they reissue to a new ticket (often has a "stored ticket" with the original "fare ladder")
3. If the reroute is on another carrier, especially with another alliance, are you successful in getting MQM for it?
Waiting for my flights to post. One reroute flight posted in my activity, but when I checked back a few hours later, it was gone - both miles and segment count.
Wishing Kevin was still around...
1. After rerouting to a more direct route, do you have success getting MQM credit for the original route?
2. If your reroute shows rebooking in Y-bucket, do you still get MQM based on your original fare bucket? How about if they reissue to a new ticket (often has a "stored ticket" with the original "fare ladder")
3. If the reroute is on another carrier, especially with another alliance, are you successful in getting MQM for it?
Waiting for my flights to post. One reroute flight posted in my activity, but when I checked back a few hours later, it was gone - both miles and segment count.
Wishing Kevin was still around...
Aug 9, 2015, 10:27 pm
#1003
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,032
After just having a "cluster" on a mileage run, I have a question on your experiences on getting the MQM equivalent of ORC.
1. After rerouting to a more direct route, do you have success getting MQM credit for the original route?
2. If your reroute shows rebooking in Y-bucket, do you still get MQM based on your original fare bucket? How about if they reissue to a new ticket (often has a "stored ticket" with the original "fare ladder")
3. If the reroute is on another carrier, especially with another alliance, are you successful in getting MQM for it?
Waiting for my flights to post. One reroute flight posted in my activity, but when I checked back a few hours later, it was gone - both miles and segment count.
Wishing Kevin was still around...
1. After rerouting to a more direct route, do you have success getting MQM credit for the original route?
2. If your reroute shows rebooking in Y-bucket, do you still get MQM based on your original fare bucket? How about if they reissue to a new ticket (often has a "stored ticket" with the original "fare ladder")
3. If the reroute is on another carrier, especially with another alliance, are you successful in getting MQM for it?
Waiting for my flights to post. One reroute flight posted in my activity, but when I checked back a few hours later, it was gone - both miles and segment count.
Wishing Kevin was still around...
If rebooked onto a non-Skyteam partner normally you can get miles with both the operating airline, and by calling DL and asking for ORC. Don't mention that you got miles from the operating airline, or they may deny your request. You won't get credit based on the routing you flew, only the original routing.
Aug 9, 2015, 10:51 pm
#1004
Join Date: Dec 2004
Programs: Most....Four elite air/ Three hotel elites - UA MillionMiler - DL RWT alum
Posts: 1,257
With 6 flights, it was a mixture - cascading - and 3 tickets by the time I got done. Final flight on OA is marked "involuntary reroute", so I'm hopeful.
Aug 9, 2015, 11:32 pm
#1005
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
