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Compensation: “Bumps” — Voluntary and Involuntary Denied Boarding [2000-2019]

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Old Nov 30, 2018, 8:49 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: ryandc99
Link to open 2020 and beyond version of this thread:
https://www.flyertalk.com/forum/delt...20-beyond.html


My (LoganFlyer's) guide to maximizing your bump chances on Delta:

https://www.flyertalk.com/forum/30484249-post1713.html

(The concise version:

1. Use the App to see if more people are looking for seats than there are seats available. As part of the Customer Commitment, gate agents, phone res agents, and tickets agents must tell you if a flight is overbooked if you ask. (They don't need to say by how many seats.)
2. Do everything you can to get on the volunteer list through OLCI or a kiosk at the airport, since some GAs use that list.
3. Talk to the GA as soon as the gate opens up--don't wait for them to make an announcement.
4. Don't be afraid to negotiate with the GA.)
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Compensation: “Bumps” — Voluntary and Involuntary Denied Boarding [2000-2019]

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Old May 27, 2017, 1:15 am
  #1396  
 
Join Date: May 2015
Posts: 2,881
Originally Posted by Paplover
ATL was a nightmare today. Booked ORF-ATL-SEA-PSC, 2 hours before departure got a call for $200 voucher or 20,000 sky miles for later flight that got in sooner due to overbooked ATL-SEA leg. On rebooked ATL-SLC leg, got $800 voucher to spend night in SLC. There wer about 25 on the standby list. On shuttle to Residence Inn everyone had at least one bump out of SLC, some with two bumps.

Sooo, how does Delta decide who to call offering bumps? This was the first time I got a call.
I believe everyone with a phone number gets a call. I don't know how the order is determined.
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Old May 27, 2017, 5:16 am
  #1397  
 
Join Date: Nov 2013
Programs: Delta diamond, SPG platinum, Hyatt diamond
Posts: 351
MCI -ATL asked for 5 needed only 1 for $500
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Old May 29, 2017, 11:13 am
  #1398  
 
Join Date: May 2015
Location: CPH
Programs: SkyMiles
Posts: 39
I'm trying to spend my $800 which I received almost a year ago, and I'm running into an issue which I can't quite understand.

Trying to book CPH-LAS next year for my so and myself, which comes to a total of 7,312 DKK. The eCredit is worth 5,311 DKK, so I should only have to pay 2,001 DKK and yet I'm being asked to pay 3,656 DKK, which is the full price of one ticket. The eCredit is basically only being applied to one passenger instead of the full booking.

Is this normal behaviour and is there some way of getting the eCredit to be applied to the full price? I'm calling Delta tomorrow when they open, so I'm just hoping that someone here knows more than me until then

Thanks!
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Old May 29, 2017, 11:46 am
  #1399  
 
Join Date: Dec 2012
Location: JFK/LGA
Programs: DL DM, HH Gold, SPG Platinum 100, National Executive Elite
Posts: 1,687
Originally Posted by georgewchubby
I'm trying to spend my $800 which I received almost a year ago, and I'm running into an issue which I can't quite understand.

Trying to book CPH-LAS next year for my so and myself, which comes to a total of 7,312 DKK. The eCredit is worth 5,311 DKK, so I should only have to pay 2,001 DKK and yet I'm being asked to pay 3,656 DKK, which is the full price of one ticket. The eCredit is basically only being applied to one passenger instead of the full booking.

Is this normal behaviour and is there some way of getting the eCredit to be applied to the full price? I'm calling Delta tomorrow when they open, so I'm just hoping that someone here knows more than me until then

Thanks!
website doesn't do to correctly. You've got to call in
suvayanr is offline  
Old May 29, 2017, 12:14 pm
  #1400  
 
Join Date: May 2015
Location: CPH
Programs: SkyMiles
Posts: 39
Originally Posted by suvayanr
website doesn't do to correctly. You've got to call in
Thanks! Good thing I'm not the one going crazy
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Old May 29, 2017, 12:37 pm
  #1401  
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Join Date: Aug 2009
Location: Look up - On a ✈ DELTA ✈ jet NOW!
Programs: Blogger & Delta Diamond Medallion Million Miler
Posts: 4,174
DTW-AMS 11MAY17 in Delta One. Oversold and GA came on-board requesting volunteers thus scored 2x$3,000 vouchers. Delay was 6 hours. Also 4x$15 food vouchers. ^
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Old May 29, 2017, 1:22 pm
  #1402  
 
Join Date: Feb 2014
Programs: Amex Plat, Hilton Diamond, SPG Gold, Carlson Gold, CM Presidential / *A Gold, Hertz 5*
Posts: 1,648
Originally Posted by Renes Points
DTW-AMS 11MAY17 in Delta One. Oversold and GA came on-board requesting volunteers thus scored 2x$3,000 vouchers. Delay was 6 hours. Also 4x$15 food vouchers. ^
nice win!
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Old May 31, 2017, 6:55 pm
  #1403  
 
Join Date: Jun 2014
Location: PSC
Programs: Hilton Diamond/IHG Platinum/DL Plutononium
Posts: 1,728
Originally Posted by Renes Points
DTW-AMS 11MAY17 in Delta One. Oversold and GA came on-board requesting volunteers thus scored 2x$3,000 vouchers. Delay was 6 hours. Also 4x$15 food vouchers. ^
yowzers, first claim I've seen over the $1,200 IDB threshold, although makes sense for D1.
hi55us is offline  
Old May 31, 2017, 7:28 pm
  #1404  
 
Join Date: Oct 2002
Location: NYC
Programs: DL Plat, 1 MM; SPG LT Plat (RIP); Marriott LT Titanium; Fairmont Plat (RIP), DL Kryptonium Medallion
Posts: 1,791
The storms in NYC on May 25 resulted in a lot of oversold flights on May 26.

LGA-MCI, needed 5-6 volunteers, started at $600, finished at $1,000, to take LGA-ATL-MCI and arrive 5-6 hours later.
Spent_All_My_Miles is online now  
Old Jun 1, 2017, 3:48 pm
  #1405  
 
Join Date: Jul 2005
Location: MKE
Programs: DL 2 MM
Posts: 904
Decent voucher day today at PIT.

Had a 10:30am (roughly) via Detroit to Milwaukee. Oversold, got $600 voucher, plus food vouchers, to take flights (same route) about 3 hours later.

Then that flight was oversold, so got another $800 to travel home via ATL, which gets me there only an hour later than the first re-scheduled flight.

So basically $1400 for 5 hours of delay/airport time.

Last edited by TommyD2; Jun 1, 2017 at 3:49 pm Reason: stoopid '@' symbol
TommyD2 is offline  
Old Jun 1, 2017, 4:43 pm
  #1406  
 
Join Date: Sep 2010
Posts: 12
Offered $800 MLB to ATL last week.
aw4381 is offline  
Old Jun 1, 2017, 5:40 pm
  #1407  
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Join Date: Aug 2009
Location: Look up - On a ✈ DELTA ✈ jet NOW!
Programs: Blogger & Delta Diamond Medallion Million Miler
Posts: 4,174
Originally Posted by hi55us
yowzers, first claim I've seen over the $1,200 IDB threshold, although makes sense for D1.


Well the GAs can go to 2k but took someone a bit higher to print these :-)
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Old Jun 1, 2017, 7:09 pm
  #1408  
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Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,190
Originally Posted by hi55us
yowzers, first claim I've seen over the $1,200 IDB threshold, although makes sense for D1.
The DOT's IDB compensation max has been lifted to $1,350.

https://www.law.cornell.edu/cfr/text/14/250.5
3Cforme is offline  
Old Jun 1, 2017, 9:05 pm
  #1409  
 
Join Date: Jan 2016
Posts: 609
Looking at booking a trip in Aug/Sept. returning to NYC around Labor Day. Do most think Monday being Labor Day or Tuesday after is a busier day with higher likelihood of being bumped?
lovefly88 is online now  
Old Jun 2, 2017, 6:36 am
  #1410  
 
Join Date: Mar 2013
Location: LBB
Programs: UA 1K 1MM ★G | Marriott LTT | Hilton ♦ | Hertz PC | Global Entry TSA Pre ✓
Posts: 2,820
Originally Posted by lovefly88
Looking at booking a trip in Aug/Sept. returning to NYC around Labor Day. Do most think Monday being Labor Day or Tuesday after is a busier day with higher likelihood of being bumped?
Hard to tell. I flew on Monday this week.... with it being Memorial day and afternoon coming out of Vegas, my flights were wide open on DL. I was quite surprised as we went out with empty seats, and there were many open seats even prior to departure....

As I have posted in other VDB forums, there are likely days for oversales, but there ultimately is no way to really predict. It's all chance. Most of my VDB's have been on Fridays and Sundays, for instance.... and this does not depend on holidays.
jjmoore is offline  


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