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Compensation: “Bumps” — Voluntary and Involuntary Denied Boarding [2000-2019]

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Old Nov 30, 2018, 8:49 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: ryandc99
Link to open 2020 and beyond version of this thread:
https://www.flyertalk.com/forum/delt...20-beyond.html


My (LoganFlyer's) guide to maximizing your bump chances on Delta:

https://www.flyertalk.com/forum/30484249-post1713.html

(The concise version:

1. Use the App to see if more people are looking for seats than there are seats available. As part of the Customer Commitment, gate agents, phone res agents, and tickets agents must tell you if a flight is overbooked if you ask. (They don't need to say by how many seats.)
2. Do everything you can to get on the volunteer list through OLCI or a kiosk at the airport, since some GAs use that list.
3. Talk to the GA as soon as the gate opens up--don't wait for them to make an announcement.
4. Don't be afraid to negotiate with the GA.)
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Compensation: “Bumps” — Voluntary and Involuntary Denied Boarding [2000-2019]

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Old Oct 3, 2016, 8:58 am
  #1276  
 
Join Date: Apr 2007
Programs: AA, DAL, blah, blah, blah...The usual.
Posts: 646
Had a strange one yesterday...MSP-IND.
The GA said the flight was oversold by 8. Offering $300 Amex gift cards (not DL vouchers).
T-minus-10 minutes, oversold by 6 and the offer hits, $400, then $500.

I'm not really paying attention, because I've been on the road for 2+weeks and I am going home today. So I board (and got upgraded at the gate, too).

We're getting ready to close the door, and the GA comes on board and offers a $900 gift card to anyone willing to get off the plane.
Still...no takers....and the GA leaves.
A couple minutes pass and the GA comes back on board....$1000 Amex gift card, dinner vouchers and a guaranteed seat on the next flight 6 hours later.

We had a winner.
People were patting him on the back as he carried his carry-on off the plane.
I must say, I would have taken the $900 gift card if it didn't come with $10,000 worth of hell to pay when I got home.
airmotive is offline  
Old Oct 3, 2016, 11:18 am
  #1277  
 
Join Date: May 2011
Location: NYC
Programs: DL PM. 1MM
Posts: 2,045
Originally Posted by airmotive
I must say, I would have taken the $900 gift card if it didn't come with $10,000 worth of hell to pay when I got home.
Really wow? Obviously everyone's situation is different at home (kids, lonely partner, illness, etc) but my bf would kill me if I didn't take a VDB opportunity just because I didn't want to delay my return home. But each of us have to make our own choices.
mridley2 is offline  
Old Oct 14, 2016, 11:47 am
  #1278  
 
Join Date: Dec 2010
Location: CMH
Programs: Delta SkyMiles (Silver), AAdvantage, Sun Country, FmrUS Airways Dividend Miles, Northwest WorldPerks
Posts: 353
Just got $400 (x2) in Delta Funbucks off the 12:25pm CMH-ATL MD-90. Rebooked out at 5:35pm.

Got damn lucky, too. There were two who asked seconds before I did who backed out because the next flight out wouldn't have gotten them to ECP when they wanted to get there.

After all those times where the kiosk asks only to not have an actual oversale, we get one with no warning. Good job, Delta.
JSprague24 is offline  
Old Oct 14, 2016, 12:02 pm
  #1279  
 
Join Date: Apr 2011
Posts: 3,394
Originally Posted by JSprague24
Just got $400 (x2) in Delta Funbucks off the 12:25pm CMH-ATL MD-90. Rebooked out at 5:35pm.

Got damn lucky, too. There were two who asked seconds before I did who backed out because the next flight out wouldn't have gotten them to ECP when they wanted to get there.

After all those times where the kiosk asks only to not have an actual oversale, we get one with no warning. Good job, Delta.
Who knows, maybe there was a last minute purchase or two. I recall a thread a while back about Guaranteed Y, and it was after you'd checked in. With thousands of flights a day there are bound to be some hiccups. But glad you got your $$$.
kop84 is offline  
Old Oct 16, 2016, 7:58 pm
  #1280  
 
Join Date: Dec 2010
Location: CMH
Programs: Delta SkyMiles (Silver), AAdvantage, Sun Country, FmrUS Airways Dividend Miles, Northwest WorldPerks
Posts: 353
Originally Posted by kop84
Who knows, maybe there was a last minute purchase or two. I recall a thread a while back about Guaranteed Y, and it was after you'd checked in. With thousands of flights a day there are bound to be some hiccups. But glad you got your $$$.
Yeah, it's a dynamic system no doubt. Everything was full that day- the flight we ended up on wound up even and the agent had said if we'd been bumped off that one that getting out at 7 on the last flight out would've been iffy.

Wound up in F on the connection to DAB, so it was a good day overall.
JSprague24 is offline  
Old Oct 16, 2016, 11:07 pm
  #1281  
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Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
Originally Posted by flyerCO
At best they'll let you SDC/SDS without a fee for an earlier flight. You're not going to get them to put you on the earlier flight and give you VDB.
Except sometimes. I was on the last flight of the day DFW-SLC (connecting to JFK). It was oversold, I took a VDB and got put on a non-stop DFW-LGA leaving before my original flight. Had they waited, they'd have had to supply a hotel room in addition.
sethb is offline  
Old Oct 17, 2016, 6:41 pm
  #1282  
 
Join Date: Dec 2010
Location: CMH
Programs: Delta SkyMiles (Silver), AAdvantage, Sun Country, FmrUS Airways Dividend Miles, Northwest WorldPerks
Posts: 353
Originally Posted by Paplover
With M tickets now, they might oversell, might not. Only once in several years of VDB hunting have they put me on an earlier flight with a VDB. Expect them to wait to see if they have no shows and actually have to bump someone. If you want the earlier flights, try SDC or SDS, very unusual to get an earlier flight with a VDB.
In a potential oversale last fall going CMH-MSP-SAN, the agent at MSP had offered VDB AND was going to put us on a slightly earlier-departing routing of MSP-LAX-SAN if she were to take us.

It didn't end up happening, though our bags did wind up at LAX anyway somehow!
JSprague24 is offline  
Old Oct 18, 2016, 5:50 am
  #1283  
 
Join Date: Jan 2016
Location: NL
Programs: FB Gold
Posts: 42
Guys, what would be the strategy on an International flight to get bumped to a flight that departs earlier? I am booked on a KIX-HNL flight which is oversold by 14 in Y/Y+ with 6 seats available in D1, so overbooked by 8. Flight leaves at 8.10pm. There is KE connection via ICN leaving at 6.10pm getting me in at HNL one our later then the original flight.
I would not mind getting bumped to fly the 748! I will be in KIX all day anyway as KLM has rebooked my AMS-LAX-HNL to a AMS-KIX-HNL and one day less day in paradise
Thanks!
MrTL is offline  
Old Oct 18, 2016, 8:32 am
  #1284  
 
Join Date: Apr 2011
Posts: 3,394
Originally Posted by MrTL
Guys, what would be the strategy on an International flight to get bumped to a flight that departs earlier? I am booked on a KIX-HNL flight which is oversold by 14 in Y/Y+ with 6 seats available in D1, so overbooked by 8. Flight leaves at 8.10pm. There is KE connection via ICN leaving at 6.10pm getting me in at HNL one our later then the original flight.
I would not mind getting bumped to fly the 748! I will be in KIX all day anyway as KLM has rebooked my AMS-LAX-HNL to a AMS-KIX-HNL and one day less day in paradise
Thanks!
No way they're going to bump you to a flight on a different carrier that much earlier. They won't even know if they'll 100% need volunteers until 730-750.

They'd have to bump you by 5ish realistically to catch a 610 flight. Not going to happen.
kop84 is offline  
Old Oct 18, 2016, 8:57 am
  #1285  
 
Join Date: Dec 2002
Location: Washington, DC, Chapel Hill, NC (RDU)
Programs: DL Plat (won't hit DM again) 2MM (2.5), HH Gold, PC Gold, Hyatt Plat
Posts: 5,626
Originally Posted by kop84
No way they're going to bump you to a flight on a different carrier that much earlier. They won't even know if they'll 100% need volunteers until 730-750.

They'd have to bump you by 5ish realistically to catch a 610 flight. Not going to happen.
Isn't this a KL question? Who issued the ticket?
I agree that it is unlikely that DL would bump you early. But I'm guessing you are on a KL ticket given the situation you describe. Maybe a call to KL would get them to reroute you if you can give them the details of what you want. Especially given that this is causing you to lose a day of your booked trip.
I think your sig shows you as KL FB gold. Not sure how well KL treats its status customers but a friendly, polite call might do it for you.
Or if it is in fact an 006 ticket, then a call to DL now might get them to give you what you are asking for. But KE is not the close partner that KL is.
mot29 is offline  
Old Oct 18, 2016, 10:33 am
  #1286  
 
Join Date: Jan 2016
Location: NL
Programs: FB Gold
Posts: 42
KLM already rebooked me via KIX after asking them to do so (I am on a KLM ticket). The other option was traveling the next day via LAX, losing a complete day iso half a day.
They also rebooked me in M-class which was nice of them. But I guess I will just have to try in KIX when check-in opens and see if they need volunteers.
MrTL is offline  
Old Oct 23, 2016, 8:06 am
  #1287  
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Join Date: Nov 2009
Location: Earth. Residency:HKG formerly:YYZ
Programs: CX, DL, Nexus/GE, APEC
Posts: 10,684
Home Run

YYZ ATL oversold, I was doing YYZ ATL TPAC.
I am out of GUC so I negotiated re-route YYZ DTW TPAC with TPAC upgrade to D1.
Since the other VDB pax got $500, the GA gave me the $500 as well on top of the D! TPAC upgrade.

Sweet
tentseller is offline  
Old Oct 23, 2016, 9:29 am
  #1288  
 
Join Date: Jun 2016
Location: Knoxville, TN
Programs: Delta (diamond), Hilton (diamond)
Posts: 76
Bump Prediction

Hi All,

I've gotten a few bumps of late which, as many if you do, goes to fund elite status runs. The process seems to be a bit of a crap shoot, but I'm trying to develop my own predictive model of bump opportunities. I've read a lot on the subject thanks to various posts and bloggers.

To test and refine the model, I need data. I've looked through most of this forum and it's helpful. But what I'd really like to know are:
- origin
- connection (if any)
- destination
- flight number(s)
- date
- near misses/close bumps (GA announces oversold but it "works out" against the volunteer somehow)

Not compensation amount, I don't need this.

If you'd like to play along, please let me know of opportunities or near misses. Feel free to PM me the data if you don't want to publicize it.

If the model seems to be accurate, I will be happy to share what I learn. Thanks!
TYSDoc is offline  
Old Oct 23, 2016, 10:06 am
  #1289  
 
Join Date: Jul 2005
Location: PIT, BWI, or IPT
Programs: Dividend Miles, WorldPerks
Posts: 1,302
Originally Posted by TYSDoc
Hi All,

I've gotten a few bumps of late which, as many if you do, goes to fund elite status runs. The process seems to be a bit of a crap shoot, but I'm trying to develop my own predictive model of bump opportunities. I've read a lot on the subject thanks to various posts and bloggers.

To test and refine the model, I need data. I've looked through most of this forum and it's helpful. But what I'd really like to know are:
- origin
- connection (if any)
- destination
- flight number(s)
- date
- near misses/close bumps (GA announces oversold but it "works out" against the volunteer somehow)

Not compensation amount, I don't need this.

If you'd like to play along, please let me know of opportunities or near misses. Feel free to PM me the data if you don't want to publicize it.

If the model seems to be accurate, I will be happy to share what I learn. Thanks!
There is no model. VDB's are as random as random can be. 1000's of variables go into any one. I have been 100% certain sometimes and never come close...sometimes they come out of no where and even catch me off guard.

Take em when you get em...and move on with your life when they don't appear.
pgh234 is offline  
Old Oct 23, 2016, 10:13 am
  #1290  
FlyerTalk Evangelist
 
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,067
Originally Posted by TYSDoc
Hi All,

I've gotten a few bumps of late which, as many if you do, goes to fund elite status runs. The process seems to be a bit of a crap shoot, but I'm trying to develop my own predictive model of bump opportunities. I've read a lot on the subject thanks to various posts and bloggers.

To test and refine the model, I need data. I've looked through most of this forum and it's helpful. But what I'd really like to know are:
- origin
- connection (if any)
- destination
- flight number(s)
- date
- near misses/close bumps (GA announces oversold but it "works out" against the volunteer somehow)

Not compensation amount, I don't need this.

If you'd like to play along, please let me know of opportunities or near misses. Feel free to PM me the data if you don't want to publicize it.

If the model seems to be accurate, I will be happy to share what I learn. Thanks!

I don't think there's much to predict. High-demand routes on popular dates/times is the most controllable factor -- leisure markets on weekends, business markets on Sunday nights, etc.

Most everything else is outside your control (e.g., they do an equipment swap, good/bad weather at the hub impacting connections, traffic on the freeway, lengthy customs lines at hubs with inbound international connections, low vs. high fare markets (e.g., people will no show more $50 tickets than $500 tickets), IRROPS on other/earlier flights filling up later ones, etc.).

If I look at my last 3 bumps, they were all a result of issues that arose within 24 hours of departure. Last one had an earlier flight go south, pushing mine over; one before that had an equipment swap to a substantially smaller plane pushing mine over; and the one before that was just full but had a minor equipment swap losing a handful of seats pushing it over.

Not sure there's a good way to predict for that sort of stuff, it just happens.
channa is offline  


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