Nov 30, 2018, 8:49 am
Last edit by: ryandc99
Link to open 2020 and beyond version of this thread:
https://www.flyertalk.com/forum/delt...20-beyond.html
My (LoganFlyer's) guide to maximizing your bump chances on Delta:
https://www.flyertalk.com/forum/30484249-post1713.html
(The concise version:
1. Use the App to see if more people are looking for seats than there are seats available. As part of the Customer Commitment, gate agents, phone res agents, and tickets agents must tell you if a flight is overbooked if you ask. (They don't need to say by how many seats.)
2. Do everything you can to get on the volunteer list through OLCI or a kiosk at the airport, since some GAs use that list.
3. Talk to the GA as soon as the gate opens up--don't wait for them to make an announcement.
4. Don't be afraid to negotiate with the GA.)
https://www.flyertalk.com/forum/delt...20-beyond.html
My (LoganFlyer's) guide to maximizing your bump chances on Delta:
https://www.flyertalk.com/forum/30484249-post1713.html
(The concise version:
1. Use the App to see if more people are looking for seats than there are seats available. As part of the Customer Commitment, gate agents, phone res agents, and tickets agents must tell you if a flight is overbooked if you ask. (They don't need to say by how many seats.)
2. Do everything you can to get on the volunteer list through OLCI or a kiosk at the airport, since some GAs use that list.
3. Talk to the GA as soon as the gate opens up--don't wait for them to make an announcement.
4. Don't be afraid to negotiate with the GA.)
Compensation: “Bumps” — Voluntary and Involuntary Denied Boarding [2000-2019]
Mar 25, 2015, 11:59 pm
#871
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
I got $800 SFO-JFK last Sunday afternoon, rebooked from the 4 PM to the 11 PM. (I was hoping for the 9 PM and the elusive double bump.) They were originally offering a DTW connection arriving at 10:30 AM, but ended up having enough seats on the 11 PM nonstop.
I didn't care about meal vouchers, I went to the Centurion Club.
Then the 11 PM was oversold, they were offering $800, then $900, then $1,000. Unfortunately, the DTW red-eye was no longer available, and I couldn't risk not arriving Monday morning (the earliest they could protect me on arrived late Monday afternoon).
Mar 29, 2015, 9:14 pm
#872
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
Delta 2446 @ 2:45pm FLL to ATL on FRI 20 MAR 2015 was over sold by 3 - not sure what comp ended up being but there were certainly no bidders so it looked like it was going to be a IDBC situation. I wanted to volunteer but the gate agent protested when I wasn't on "her list" which I assume is provided by opting into the bump via website check-in. Seemed strange to me that she wouldn't consider me since I wasn't on her list.
Mar 29, 2015, 11:33 pm
#873
Join Date: Mar 2015
Posts: 97
I have a couple of questions I hope y'all don't mind answering:
1. How do they determine who is bumped if no one takes the offer? Is it based on date of ticket purchase?
2. Will Delta do the same for 2 passengers if they only need one spot? I travel a lot with my 15yo son and wouldn't mind a voucher on the way home, but if I give up my seat then he'll have to do it also. Would they only compensate me or would they give him something also?
As someone who has only flown 2-4 times a year for 37 years I love coming here to keep up on the tips and newest info.
1. How do they determine who is bumped if no one takes the offer? Is it based on date of ticket purchase?
2. Will Delta do the same for 2 passengers if they only need one spot? I travel a lot with my 15yo son and wouldn't mind a voucher on the way home, but if I give up my seat then he'll have to do it also. Would they only compensate me or would they give him something also?
As someone who has only flown 2-4 times a year for 37 years I love coming here to keep up on the tips and newest info.
If only one volunteer is needed, they'll only compensate one volunteer. They'll rebook both of you for free if there are seats available on the next flight, but only 1 is getting paid.
Mar 30, 2015, 1:37 am
#874
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,421
It seems to me a lot more VDB's lately - but this could be selective memory. Can anyone confirm that ECV's from VDB's are showing up as MQDs?
Mar 31, 2015, 7:17 am
#875
Join Date: Dec 2012
Location: JFK/LGA
Programs: DL DM, HH Gold, SPG Platinum 100, National Executive Elite
Posts: 1,687
Mar 31, 2015, 8:10 am
#876
Join Date: Oct 2012
Location: Midwest USA
Programs: Delta PM, UA Silver, HH Diamond, Hertz Pres
Posts: 69
Last year:
MSP-IND, $400 to take a flight leaving 2 hours later
MSP-BNA, $800 to take a flight leaving 2 hours later
This year: EWR-MSP during ridiculous weather. Looking for 2 to bump, traveling with spouse, received $500 each, rerouted through ATL in F. Sat in Sky Club and watched original flight depart gate, sit on runway for a long time and return to gate. Flight was cancelled due to weather. $1000 to get off a cancelled flight. Whoot whoot!
MSP-IND, $400 to take a flight leaving 2 hours later
MSP-BNA, $800 to take a flight leaving 2 hours later
This year: EWR-MSP during ridiculous weather. Looking for 2 to bump, traveling with spouse, received $500 each, rerouted through ATL in F. Sat in Sky Club and watched original flight depart gate, sit on runway for a long time and return to gate. Flight was cancelled due to weather. $1000 to get off a cancelled flight. Whoot whoot!
Mar 31, 2015, 11:23 am
#877
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Earth. Residency:HKG formerly:YYZ
Programs: CX, DL, Nexus/GE, APEC
Posts: 10,688
Last year:
MSP-IND, $400 to take a flight leaving 2 hours later
MSP-BNA, $800 to take a flight leaving 2 hours later
This year: EWR-MSP during ridiculous weather. Looking for 2 to bump, traveling with spouse, received $500 each, rerouted through ATL in F. Sat in Sky Club and watched original flight depart gate, sit on runway for a long time and return to gate. Flight was cancelled due to weather. $1000 to get off a cancelled flight. Whoot whoot!
MSP-IND, $400 to take a flight leaving 2 hours later
MSP-BNA, $800 to take a flight leaving 2 hours later
This year: EWR-MSP during ridiculous weather. Looking for 2 to bump, traveling with spouse, received $500 each, rerouted through ATL in F. Sat in Sky Club and watched original flight depart gate, sit on runway for a long time and return to gate. Flight was cancelled due to weather. $1000 to get off a cancelled flight. Whoot whoot!
Because of VDB, secured hotel credit and a confirmed F seat the next morning I arrived before anyone on the original VDB'd flight.
Apr 4, 2015, 9:42 pm
#878
Join Date: Aug 2012
Location: SLC
Programs: DL FO, KM, & 1.7MM; UA nothing; HH♦; National EE
Posts: 6,344
I have a couple of questions I hope y'all don't mind answering:
1. How do they determine who is bumped if no one takes the offer? Is it based on date of ticket purchase?
2. Will Delta do the same for 2 passengers if they only need one spot? I travel a lot with my 15yo son and wouldn't mind a voucher on the way home, but if I give up my seat then he'll have to do it also. Would they only compensate me or would they give him something also?
As someone who has only flown 2-4 times a year for 37 years I love coming here to keep up on the tips and newest info.
1. How do they determine who is bumped if no one takes the offer? Is it based on date of ticket purchase?
2. Will Delta do the same for 2 passengers if they only need one spot? I travel a lot with my 15yo son and wouldn't mind a voucher on the way home, but if I give up my seat then he'll have to do it also. Would they only compensate me or would they give him something also?
As someone who has only flown 2-4 times a year for 37 years I love coming here to keep up on the tips and newest info.
Originally Posted by DL CoC
C) Involuntary Denied Boarding
If an insufficient number of passengers volunteer to give up their seats in response to Delta’s offer, Delta may involuntarily deny boarding to one or more passengers on the oversold flight according to the following boarding priority rules:
1) Passengers Holding Tickets for Travel in Premium Cabin and SkyMiles members identified with a Diamond Medallion (“DM”), Platinum Medallion (“PM”), or Gold Medallion (“GM”) elite-status designation Passengers holding tickets for confirmed space in the First or Business class cabin and SkyMiles members identified with a DM, PM, or GM elite-status designation will be accommodated before other passengers holding tickets and/or boarding passes for confirmed space in the coach cabin.
2) Passengers With Boarding Passes
Subject to the terms set forth in Rule 245(c )(1) and (4), passengers holding boarding passes who check in and present themselves at the departure gate in compliance with Rule 135(c) will be accommodated before passengers traveling in the same cabin who have not been issued boarding passes or who fail to comply with applicable check-in requirements. Subject to the availability of seats on the aircraft, boarding passes may be obtained by passengers who hold tickets for confirmed reserved space in the following manner:
a) for passengers traveling on electronic tickets, through the Online Check-in feature on Delta.com within 24 hours of scheduled departure
b) for passengers traveling on electronic tickets, through a Delta airport kiosk within four hours of scheduled departure
c) from a Delta airport ticket counter and/or the check-in desk located in the departure area.
3) Passengers Without Boarding Passes
Passengers, who are not governed by Rule 245(c)(1) or (4), with confirmed reservations who have not been issued a boarding pass and present themselves at the departure gate in compliance with rule 135(c) will be accommodated according to the following priority rules:
a) Passengers who have been rebooked to the present flight as a result of an irregular operation (e.g., delay, cancellation) of a previously booked flight.
b) SkyMiles members identified with a Silver Medallion (“FO”) elite-status designation.
c) Passengers with a SkyTeam Elite or Elite Plus status.
d) Passengers without any elite-status designation.
Within each of the foregoing groups, passengers are prioritized first by class of service and then by time of check-in.
4) Special Needs Passengers
Because of the special needs of passengers with disabilities, unaccompanied children, and aged or infirm passengers, and active members of the U.S. Armed Forces on travel orders, Delta reserves the right to accommodate such passengers without regard to the boarding priorities established by this provision.
If an insufficient number of passengers volunteer to give up their seats in response to Delta’s offer, Delta may involuntarily deny boarding to one or more passengers on the oversold flight according to the following boarding priority rules:
1) Passengers Holding Tickets for Travel in Premium Cabin and SkyMiles members identified with a Diamond Medallion (“DM”), Platinum Medallion (“PM”), or Gold Medallion (“GM”) elite-status designation Passengers holding tickets for confirmed space in the First or Business class cabin and SkyMiles members identified with a DM, PM, or GM elite-status designation will be accommodated before other passengers holding tickets and/or boarding passes for confirmed space in the coach cabin.
2) Passengers With Boarding Passes
Subject to the terms set forth in Rule 245(c )(1) and (4), passengers holding boarding passes who check in and present themselves at the departure gate in compliance with Rule 135(c) will be accommodated before passengers traveling in the same cabin who have not been issued boarding passes or who fail to comply with applicable check-in requirements. Subject to the availability of seats on the aircraft, boarding passes may be obtained by passengers who hold tickets for confirmed reserved space in the following manner:
a) for passengers traveling on electronic tickets, through the Online Check-in feature on Delta.com within 24 hours of scheduled departure
b) for passengers traveling on electronic tickets, through a Delta airport kiosk within four hours of scheduled departure
c) from a Delta airport ticket counter and/or the check-in desk located in the departure area.
3) Passengers Without Boarding Passes
Passengers, who are not governed by Rule 245(c)(1) or (4), with confirmed reservations who have not been issued a boarding pass and present themselves at the departure gate in compliance with rule 135(c) will be accommodated according to the following priority rules:
a) Passengers who have been rebooked to the present flight as a result of an irregular operation (e.g., delay, cancellation) of a previously booked flight.
b) SkyMiles members identified with a Silver Medallion (“FO”) elite-status designation.
c) Passengers with a SkyTeam Elite or Elite Plus status.
d) Passengers without any elite-status designation.
Within each of the foregoing groups, passengers are prioritized first by class of service and then by time of check-in.
4) Special Needs Passengers
Because of the special needs of passengers with disabilities, unaccompanied children, and aged or infirm passengers, and active members of the U.S. Armed Forces on travel orders, Delta reserves the right to accommodate such passengers without regard to the boarding priorities established by this provision.
1) First Class, Diamond, Platinum, Gold Medallion
2) Passengers with boarding passes
3a) IRROPs passengers without boarding passes
3b) Silver Medallion (FO) passengers without boarding passes
3c) SkyTeam Elite or Elite Plus passengers without boarding passes
3d) Passengers without boarding passes with no elite status
(Within the above groups, passengers are prioritized by class of service and then by check-in time)
4) DL can supersede any of the above with special needs passengers.
Apr 5, 2015, 4:17 pm
#879
Join Date: Oct 2013
Location: SAN
Posts: 58
I had an interesting occurrence this week. As I walked up to the gate I noticed a display saying the flight was oversold and they were looking for volunteers. I approached the gate, held out my boarding pass, and asked the GA if they still needed volunteers. She told me she thought they had enough and that I should go ahead and board. Just as she told me that, a Red Coat who was also working the flight looked over at my boarding pass and said “Wait a minute, he has a great seat. Let’s put him on the list. I think I can use it.” After the flight boarded, they told someone else who was already on the list that his seat wasn’t needed and to get on. I got bumped because I had a C+ window seat. I’ve never seen that before. Anyone else?
Apr 5, 2015, 7:14 pm
#880
Join Date: Mar 2015
Posts: 97
I had an interesting occurrence this week. As I walked up to the gate I noticed a display saying the flight was oversold and they were looking for volunteers. I approached the gate, held out my boarding pass, and asked the GA if they still needed volunteers. She told me she thought they had enough and that I should go ahead and board. Just as she told me that, a Red Coat who was also working the flight looked over at my boarding pass and said “Wait a minute, he has a great seat. Let’s put him on the list. I think I can use it.” After the flight boarded, they told someone else who was already on the list that his seat wasn’t needed and to get on. I got bumped because I had a C+ window seat. I’ve never seen that before. Anyone else?
Apr 5, 2015, 8:44 pm
#881
Join Date: Aug 2012
Location: SLC
Programs: DL FO, KM, & 1.7MM; UA nothing; HH♦; National EE
Posts: 6,344
Apr 12, 2015, 11:15 pm
#882
Join Date: Aug 2013
Location: LAS HNL
Programs: DL DM, 5.7 MM, UA 3.1 MM, MARRIOTT PLATINUM, AVIS FIRST, Amex Black Card
Posts: 4,479
DL just gave me $1,200
Thank you DL! XXX-SEA Sunday night. 
Apr 12, 2015, 11:57 pm
#883
Suspended
Join Date: Dec 2009
Location: HKG
Programs: DL FO, UA, AA, AsiaMiles, SPG, HHonors
Posts: 7,982
DL just gave me $1,200
Awesome, congrats
Apr 13, 2015, 12:16 am
#884
Join Date: Aug 2013
Location: LAS HNL
Programs: DL DM, 5.7 MM, UA 3.1 MM, MARRIOTT PLATINUM, AVIS FIRST, Amex Black Card
Posts: 4,479
Well I just arrived home and found out my wife has a boyfriend. They were in bed! The kids were sleeping in the next room. 
Actually, both my wife and myself scored $1,200 each XXX-SEA. Thank you DL! I love flying out of XXX on Sundays! You would think DL management could figure it out. I love it. I will book again next Sunday. Win-win. ^ Score!
Actually, both my wife and myself scored $1,200 each XXX-SEA. Thank you DL! I love flying out of XXX on Sundays! You would think DL management could figure it out. I love it. I will book again next Sunday. Win-win. ^ Score!
Apr 13, 2015, 12:25 am
#885
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,482
Are you concerned that DL yield management may read your post and change their programming?