Last edit by: ryandc99
Link to open 2020 and beyond version of this thread:
https://www.flyertalk.com/forum/delt...20-beyond.html
My (LoganFlyer's) guide to maximizing your bump chances on Delta:
https://www.flyertalk.com/forum/30484249-post1713.html
(The concise version:
1. Use the App to see if more people are looking for seats than there are seats available. As part of the Customer Commitment, gate agents, phone res agents, and tickets agents must tell you if a flight is overbooked if you ask. (They don't need to say by how many seats.)
2. Do everything you can to get on the volunteer list through OLCI or a kiosk at the airport, since some GAs use that list.
3. Talk to the GA as soon as the gate opens up--don't wait for them to make an announcement.
4. Don't be afraid to negotiate with the GA.)
https://www.flyertalk.com/forum/delt...20-beyond.html
My (LoganFlyer's) guide to maximizing your bump chances on Delta:
https://www.flyertalk.com/forum/30484249-post1713.html
(The concise version:
1. Use the App to see if more people are looking for seats than there are seats available. As part of the Customer Commitment, gate agents, phone res agents, and tickets agents must tell you if a flight is overbooked if you ask. (They don't need to say by how many seats.)
2. Do everything you can to get on the volunteer list through OLCI or a kiosk at the airport, since some GAs use that list.
3. Talk to the GA as soon as the gate opens up--don't wait for them to make an announcement.
4. Don't be afraid to negotiate with the GA.)
Compensation: “Bumps” — Voluntary and Involuntary Denied Boarding [2000-2019]
#451
Join Date: Nov 2008
Location: DTW
Programs: Delta SM, ICH PLAT
Posts: 1,188
Variable, yes -- getting to the gate early and offering seems to be the best strategy. My last international VDB happened at NRT. When I boarded the flight at TPE it looked as if NRT-DTW was oversold so on arrival at NRT I went to the service desk and offered. The offer was accepted immediately and I was rebooked through SFO to my destination DCA with a $600 voucher for basically a 4 or 5 hour delay.
My most recent experience was MSP-SDF where I volunteered at online checkin and entered $400. I was connecting at MSP from ORD and when I got to the gate the agent was actually holding the VDB for me and asked if I still wanted it. Unfortunately I needed to be in Louisville, turned her down and she had others waiting on the list. Amazed that they "held" it for me to check.
My most recent experience was MSP-SDF where I volunteered at online checkin and entered $400. I was connecting at MSP from ORD and when I got to the gate the agent was actually holding the VDB for me and asked if I still wanted it. Unfortunately I needed to be in Louisville, turned her down and she had others waiting on the list. Amazed that they "held" it for me to check.
Sharing my experience:
2-3 times in the recent past (earlier this decade), I was informed of a need for volunteer at the gate (this was before the bidding system at the Kiosk), I always volunteer, and all times, I was not needed.
More recently, I was informed of a need for volunteer when I check in online, I put in my bid ($100), then went to the gate agent. Unfortunately, she told me that they found enough volunteers (2 or 3) at the check-in counter. If only I lined up for a human-agent check-in instead of the kiosk....
#452
Join Date: Mar 2010
Location: Minneapolis
Programs: Delta Plat Kool-Aid Drinker, Hyatt Diamond, SPG GM, Marriott GM, Hilton GM, and Priority Club GM
Posts: 1,184
What happens in this case....
Had VDB $400 cert that exp 4/30/13
Booked T class ticket on 4/28/13 for $440, cert plus $40.
What happens if I cancel online?
A) I'm out everything
B) I get a new cert for $240 with exp date 1 year from the cancel.
C).........
Thanks!
Had VDB $400 cert that exp 4/30/13
Booked T class ticket on 4/28/13 for $440, cert plus $40.
What happens if I cancel online?
A) I'm out everything
B) I get a new cert for $240 with exp date 1 year from the cancel.
C).........
Thanks!
#453
Join Date: Jul 2003
Location: Salt Lake City, UT, USA
Posts: 762
B) 99% sure you will have a $240 e-credit ($440 - $200 change fee) show up in your list of credits (althought it might be $150 fee since you are really close to the change date). 80% sure that the expiration date of the e-credit will be 4/28/14 (one year date of ticket .. not date of original DBC voucher)
#454
Join Date: Nov 2012
Programs: Delta DM, SPG Plat, Marriott Plat, IHG Spire
Posts: 1,021
B) 99% sure you will have a $240 e-credit ($440 - $200 change fee) show up in your list of credits (althought it might be $150 fee since you are really close to the change date). 80% sure that the expiration date of the e-credit will be 4/28/14 (one year date of ticket .. not date of original DBC voucher)
If you do this, please report back on what happened!
#455
Join Date: Jul 2013
Posts: 367
Bump Report: BTV to LGA Delta 6254
Accepted an offer to give up seats on the outbound ATL to LGA Delta 6254 on MON JUL 08 2013. Scored $400 voucher and confirmed first class upgrade on the next morning's direct flight to Atlanta.
Delta's new direct service to Burlington VT is a bit bumpy. Half the time we board the plane using the JetBlue sky bridge or the pilot's call for a Delta stair-truck.
Delta's new direct service to Burlington VT is a bit bumpy. Half the time we board the plane using the JetBlue sky bridge or the pilot's call for a Delta stair-truck.
#456
Join Date: Aug 2009
Posts: 105
I've heard the same about PVD-ATL service, almost always overbooked. Can't complain about vouchers though.
#457
FlyerTalk Evangelist
Join Date: Feb 2005
Location: PHX & AGP
Programs: AA Lifetime PLT, Bonvoy Lifetime Titanium, Hilton Gold
Posts: 11,453
Accepted an offer to give up seats on the outbound ATL to LGA Delta 6254 on MON JUL 08 2013. Scored $400 voucher and confirmed first class upgrade on the next morning's direct flight to Atlanta.
Delta's new direct service to Burlington VT is a bit bumpy. Half the time we board the plane using the JetBlue sky bridge or the pilot's call for a Delta stair-truck.
Delta's new direct service to Burlington VT is a bit bumpy. Half the time we board the plane using the JetBlue sky bridge or the pilot's call for a Delta stair-truck.
#458
Join Date: Jul 2012
Location: Western Wisconsin
Programs: DL DM, HH Devalued Diamond, Hertz President's Club
Posts: 800
Did you get a hotel voucher too since it was an overnight bump? Congrats on the VDB! I am on a cold spell....can't seem to find any this summer whereas last summer I scored 5!
#459
FlyerTalk Evangelist
Join Date: Jul 1999
Location: ORD/MDW
Programs: BA/AA/AS/B6/WN/ UA/HH/MR and more like 'em but most felicitously & importantly MUCCI
Posts: 19,719
After a couple of completely insane customer service screwups at BTV, one resulting in a forced overnight up there because the staff refused to rebook outbound pax until way too late, I have sworn not to fly DL in there anymore. Comair may come, Comair may go, but the employees remain the same...
#460
FlyerTalk Evangelist
Join Date: Feb 2005
Location: PHX & AGP
Programs: AA Lifetime PLT, Bonvoy Lifetime Titanium, Hilton Gold
Posts: 11,453
After a couple of completely insane customer service screwups at BTV, one resulting in a forced overnight up there because the staff refused to rebook outbound pax until way too late, I have sworn not to fly DL in there anymore. Comair may come, Comair may go, but the employees remain the same...
#461
FlyerTalk Evangelist
Join Date: Jul 1999
Location: ORD/MDW
Programs: BA/AA/AS/B6/WN/ UA/HH/MR and more like 'em but most felicitously & importantly MUCCI
Posts: 19,719
It's easy. BTV is a compact airport, car rental desks are a few steps from baggage claim, and the cars are stashed in the garage right across the access road. If you are coming in after 1100p or so, though, it's worth a call to insure they stay open for you.
#462
FlyerTalk Evangelist
Join Date: Feb 2005
Location: PHX & AGP
Programs: AA Lifetime PLT, Bonvoy Lifetime Titanium, Hilton Gold
Posts: 11,453
I checked and national is suppose to be open until 11pm, flight gets in at 957pm. But if they are closed, no biggie, will just come back the following day and get the car.
#463
Join Date: Jul 2013
Posts: 367
BTV is a great airport because it's so cozy and intimate. When everything works as planned, it's a great airport. When flights start getting canceled or delayed, things get out of hand very quickly as the Delta / Jet Blue gates get congested very quickly.
No hotel voucher but I didn't press them for it. We have family in the area so we just stayed with them for another night. Vouchers are hard to come-by these days. I use to get them all the time back in the days of Northwest Airlines, but I as so happy to score a Delta Voucher.
#464
FlyerTalk Evangelist
Join Date: Jul 1999
Location: ORD/MDW
Programs: BA/AA/AS/B6/WN/ UA/HH/MR and more like 'em but most felicitously & importantly MUCCI
Posts: 19,719
I have had a whole travel day screwed up by DL/BTV when a 600am departure was delayed because a couple of ground staff called in sick, the remaining staff could not get away from the check-in desk and down to the gate to board us until close to 600am although the flight crew was there, and we couldn't push until 620am or so -- by which time we'd missed our slot at our destination and had to cool our heels for another 30-60 minutes. It's total amateur hour at BTV and as I said I don't risk flying DL in there anymore.
Also, there is not much to eat or drink post-security. There are two security "zones" - the low-numbered gates for DL flights, which are at ground level and have no jetways and, for that matter, no restaurant or bar, and the higher-numbered gates for UA and US, which have jetways and one very weird restaurant / cafe that serves pretty much nothing but big, disgusting "crepes" for a shocking $10-$13. Eat before you travel.
#465
Join Date: May 2001
Location: Alexandria, Va. USA
Programs: AA Executive Platinum, DL Silver, UA Gold, *A Gold, OW Emerald
Posts: 1,492
bumped out of pbi on sunday
On Sunday, yesterday, I was voluntarily bumped from DL 1134 out of PBI to ATL. An hour earlier I had reprinted my boarding passes at the kiosk outside of security and there was no offer of volunteering. At the gate an announcement was made and I became volunteer # 1. I believe I was the only bumpee. I received a $400 Delta Dollar travel voucher, a $7 meal voucher and travel to my destination, IAD, in first class in both segments with arrival at Dulles less than three hours later then originally scheduled.
My new PBI departure was soliciting volunteers. I don't know if anyone was needed. They could not get people out until the next day if they were needed.
If you use the meal voucher at Starbucks in concourse "C", do not purchase a plain bagel. It is a bagel in name only. It was useless in every way. It wouldn't even work as a flotation device.
I have two more trips scheduled to PBI. One more on Delta and another on United (via EWR). I hope to get bumped again.
People leave town every day of the week. Most of them want to go back home on Sunday.
My new PBI departure was soliciting volunteers. I don't know if anyone was needed. They could not get people out until the next day if they were needed.
If you use the meal voucher at Starbucks in concourse "C", do not purchase a plain bagel. It is a bagel in name only. It was useless in every way. It wouldn't even work as a flotation device.
I have two more trips scheduled to PBI. One more on Delta and another on United (via EWR). I hope to get bumped again.
People leave town every day of the week. Most of them want to go back home on Sunday.