Nov 30, 2018, 8:49 am
Last edit by: ryandc99
Link to open 2020 and beyond version of this thread:
https://www.flyertalk.com/forum/delt...20-beyond.html
My (LoganFlyer's) guide to maximizing your bump chances on Delta:
https://www.flyertalk.com/forum/30484249-post1713.html
(The concise version:
1. Use the App to see if more people are looking for seats than there are seats available. As part of the Customer Commitment, gate agents, phone res agents, and tickets agents must tell you if a flight is overbooked if you ask. (They don't need to say by how many seats.)
2. Do everything you can to get on the volunteer list through OLCI or a kiosk at the airport, since some GAs use that list.
3. Talk to the GA as soon as the gate opens up--don't wait for them to make an announcement.
4. Don't be afraid to negotiate with the GA.)
https://www.flyertalk.com/forum/delt...20-beyond.html
My (LoganFlyer's) guide to maximizing your bump chances on Delta:
https://www.flyertalk.com/forum/30484249-post1713.html
(The concise version:
1. Use the App to see if more people are looking for seats than there are seats available. As part of the Customer Commitment, gate agents, phone res agents, and tickets agents must tell you if a flight is overbooked if you ask. (They don't need to say by how many seats.)
2. Do everything you can to get on the volunteer list through OLCI or a kiosk at the airport, since some GAs use that list.
3. Talk to the GA as soon as the gate opens up--don't wait for them to make an announcement.
4. Don't be afraid to negotiate with the GA.)
Compensation: “Bumps” — Voluntary and Involuntary Denied Boarding [2000-2019]
Oct 23, 2001, 10:38 am
#31
Join Date: Aug 2000
Location: IAD/DCA
Programs: UA 1K and Million Miler; Marriott Lifetime Platinum Premier
Posts: 376
Change in Voluntary Bump Compensation
ATL/BWI heavily oversold on 10/21 and gate agents were offering $400 DBC with a confirmed reservation early afternoon on 10/22 -- about a 15-hour delay from the original arrival time. I asked about the compensation schedule DL published in May and was told that $400 is tops now, even if delay exceeds 12 hours. Under the May compensation schedule, DBC would have been $750. Having no real need to get to BWI late evening I accepted the $400 offer (as did 9 others). Anybody heard that this is the new protocol?
Oct 23, 2001, 11:26 am
#32
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,635
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by happywanderer:
ATL/BWI heavily oversold on 10/21 and gate agents were offering $400 DBC with a confirmed reservation early afternoon on 10/22 -- about a 15-hour delay from the original arrival time. I asked about the compensation schedule DL published in May and was told that $400 is tops now, even if delay exceeds 12 hours. Under the May compensation schedule, DBC would have been $750. Having no real need to get to BWI late evening I accepted the $400 offer (as did 9 others). Anybody heard that this is the new protocol?</font>
ATL/BWI heavily oversold on 10/21 and gate agents were offering $400 DBC with a confirmed reservation early afternoon on 10/22 -- about a 15-hour delay from the original arrival time. I asked about the compensation schedule DL published in May and was told that $400 is tops now, even if delay exceeds 12 hours. Under the May compensation schedule, DBC would have been $750. Having no real need to get to BWI late evening I accepted the $400 offer (as did 9 others). Anybody heard that this is the new protocol?</font>
Oct 23, 2001, 11:32 am
#33
Join Date: Apr 2000
Location: Phila Delta ex-PM, ex-UA-PE
Posts: 2,659
Can someone comment on what would have been the compensation in this case for being involuntarily bumped (vs. offering)? That might help to put things in perspective.
Other than that, two comments:
1. Given some of the other cutbacks DL is doing (meal service, CRC closures), cutting back on DBC is not surprising.
2. With most airlines flight schedules 20%+ less than 6 wks ago, my guess is many people are not surprised by flights being overbooked. They might be a little more inclined to accept the reduced offerings, figuring they are lucky to at least get onto a flight eventually.
Jeff
Other than that, two comments:
1. Given some of the other cutbacks DL is doing (meal service, CRC closures), cutting back on DBC is not surprising.
2. With most airlines flight schedules 20%+ less than 6 wks ago, my guess is many people are not surprised by flights being overbooked. They might be a little more inclined to accept the reduced offerings, figuring they are lucky to at least get onto a flight eventually.
Jeff
Oct 23, 2001, 1:04 pm
#34
Join Date: Aug 2000
Location: Exile
Posts: 15,655
AFAIK, this is done on a stationwise basis now. Each station may set its own policy about the maximum bump compensation, but may not EXCEED the guidelines provided. In other words, if you can talk them down to $50 and a bicycle ride, go for it.
Oct 23, 2001, 3:44 pm
#35
Join Date: Feb 2001
Location: Montebello, CA, USA
Posts: 2,365
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by happywanderer:
Under the May compensation schedule, DBC would have been $750.</font>
Under the May compensation schedule, DBC would have been $750.</font>
Thanks,
BillJ
Oct 23, 2001, 6:15 pm
#36
Join Date: Apr 2000
Location: ATL, PAR, AMS & back to ATL
Programs: Delta SkyMiles, Hilton HHonors Gold, SPG Gold & Avis First
Posts: 1,222
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by B747-437B:
AFAIK, this is done on a stationwise basis now. Each station may set its own policy about the maximum bump compensation, but may not EXCEED the guidelines provided.....</font>
AFAIK, this is done on a stationwise basis now. Each station may set its own policy about the maximum bump compensation, but may not EXCEED the guidelines provided.....</font>
Sorry to correct you, but the new temporary limit is $400 for voluntarily denied boarding compensation. This is systemwide, and applies to DL mainline flts; DLX and DL Connection Carriers will still adhere to their respective DBC programs.
For the person who said their friend trvlg MSY-ATL on 10/21 got $600, I can't speak for MSY, but an internal memo dated 10/13/01 said:
"No vouchers should be issued for greater than $400 for any reason."
At any rate...there you go.
-------------------------------------------
The information I provide is in no way the authoritative voice of Delta. I do not work for Corporate Communications, nor in Customer Care. I do not represent the final word for Delta when asked a question. I simply try to answer questions to the best of my knowledge, and try to direct people to the correct answer and/or point them in the right direction to find that answer. If you want to double check my answers, please go to http://www.delta.com/care/email/index.jsp
Thank you for letting me participate.
[This message has been edited by Russ21Atl (edited 10-23-2001).]
Oct 23, 2001, 6:56 pm
#37
Join Date: Aug 2000
Location: IAD/DCA
Programs: UA 1K and Million Miler; Marriott Lifetime Platinum Premier
Posts: 376
Thanks for setting the record straight, Russ. The important thing to me is that everybody plays under the same rules.
Oct 23, 2001, 7:04 pm
#38
Join Date: Aug 2000
Location: Exile
Posts: 15,655
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Russ21Atl:
I can't speak for MSY, but an internal memo dated 10/13/01 said:
"No vouchers should be issued for greater than $400 for any reason."
</font>
I can't speak for MSY, but an internal memo dated 10/13/01 said:
"No vouchers should be issued for greater than $400 for any reason."
</font>
Oct 24, 2001, 3:37 pm
#39
Join Date: Apr 2000
Location: ATL, PAR, AMS & back to ATL
Programs: Delta SkyMiles, Hilton HHonors Gold, SPG Gold & Avis First
Posts: 1,222
Well, guess what? The maximum is back to $750.
I feel like I'm on a see-saw.
I feel like I'm on a see-saw.
Oct 24, 2001, 4:28 pm
#40
Join Date: Feb 2001
Location: Montebello, CA, USA
Posts: 2,365
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Russ21Atl:
Well, guess what? The maximum is back to $750.</font>
Well, guess what? The maximum is back to $750.</font>
BillJ
Oct 24, 2001, 4:42 pm
#41
Join Date: Jan 2000
Location: ATL - DL DM/3MM - HH Lifetime Diamond - Marriott Lifetime Plat
Posts: 3,117
I have a green sheet I picked up from DL.
0412-81786 Rev 4-01 (a little old)
It says if your new arrival is
Under 2 1/2 hours- $200 all are Delta dollars
2 1/2 - 3 1/2 - $300
3 1/2 - 4 1/2 - $400
4 1/2 - 12 - $500
over 12 hours - $750
0412-81786 Rev 4-01 (a little old)
It says if your new arrival is
Under 2 1/2 hours- $200 all are Delta dollars
2 1/2 - 3 1/2 - $300
3 1/2 - 4 1/2 - $400
4 1/2 - 12 - $500
over 12 hours - $750
Oct 24, 2001, 8:51 pm
#42
FlyerTalk Evangelist
Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker
Posts: 11,072
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Tomphot:
I have a green sheet I picked up from DL.
0412-81786 Rev 4-01 (a little old)
It says if your new arrival is
Under 2 1/2 hours- $200 all are Delta dollars
2 1/2 - 3 1/2 - $300
3 1/2 - 4 1/2 - $400
4 1/2 - 12 - $500
over 12 hours - $750</font>
I have a green sheet I picked up from DL.
0412-81786 Rev 4-01 (a little old)
It says if your new arrival is
Under 2 1/2 hours- $200 all are Delta dollars
2 1/2 - 3 1/2 - $300
3 1/2 - 4 1/2 - $400
4 1/2 - 12 - $500
over 12 hours - $750</font>
Oct 24, 2001, 10:00 pm
#43
Join Date: Feb 2001
Location: Montebello, CA, USA
Posts: 2,365
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by NoStressHere:
I'm sorry, but why would you post something from last April, which is about 10 years ago in airline years. Especially,when a DL employee posted an October notice a few posts above?
</font>
I'm sorry, but why would you post something from last April, which is about 10 years ago in airline years. Especially,when a DL employee posted an October notice a few posts above?
</font>
I don't think Tomphot rates criticism for that. I was interested in useful information, and he provided it.
BillJ
Oct 25, 2001, 4:19 am
#44
Join Date: Oct 2000
Location: Munich, Germany
Programs: LH HON, DL FO/MM, Marriott Lifetime Platinum, Accor Lifetime Platinum, Sixt Diamond
Posts: 6,174
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by NoStressHere:
I'm sorry, but why would you post something from last April, which is about 10 years ago in airline years. Especially,when a DL employee posted an October notice a few posts above?
</font>
I'm sorry, but why would you post something from last April, which is about 10 years ago in airline years. Especially,when a DL employee posted an October notice a few posts above?
</font>
Oct 25, 2001, 6:33 am
#45
Join Date: Jan 2000
Location: ATL - DL DM/3MM - HH Lifetime Diamond - Marriott Lifetime Plat
Posts: 3,117
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by NoStressHere:
I'm sorry, but why would you post something from last April, which is about 10 years ago in airline years. Especially,when a DL employee posted an October notice a few posts above?
</font>
I'm sorry, but why would you post something from last April, which is about 10 years ago in airline years. Especially,when a DL employee posted an October notice a few posts above?
</font>
Russ's most recent post stated that the max was back to $750. I had a sheet from DL with the same information so I posted the full compensation schedule.