Last edit by: ryandc99
Link to open 2020 and beyond version of this thread:
https://www.flyertalk.com/forum/delt...20-beyond.html
My (LoganFlyer's) guide to maximizing your bump chances on Delta:
https://www.flyertalk.com/forum/30484249-post1713.html
(The concise version:
1. Use the App to see if more people are looking for seats than there are seats available. As part of the Customer Commitment, gate agents, phone res agents, and tickets agents must tell you if a flight is overbooked if you ask. (They don't need to say by how many seats.)
2. Do everything you can to get on the volunteer list through OLCI or a kiosk at the airport, since some GAs use that list.
3. Talk to the GA as soon as the gate opens up--don't wait for them to make an announcement.
4. Don't be afraid to negotiate with the GA.)
https://www.flyertalk.com/forum/delt...20-beyond.html
My (LoganFlyer's) guide to maximizing your bump chances on Delta:
https://www.flyertalk.com/forum/30484249-post1713.html
(The concise version:
1. Use the App to see if more people are looking for seats than there are seats available. As part of the Customer Commitment, gate agents, phone res agents, and tickets agents must tell you if a flight is overbooked if you ask. (They don't need to say by how many seats.)
2. Do everything you can to get on the volunteer list through OLCI or a kiosk at the airport, since some GAs use that list.
3. Talk to the GA as soon as the gate opens up--don't wait for them to make an announcement.
4. Don't be afraid to negotiate with the GA.)
Compensation: “Bumps” — Voluntary and Involuntary Denied Boarding [2000-2019]
#301
Join Date: Nov 2005
Location: NYC
Programs: Delta DM, SPG Plat, Hyatt Diamond, MTA Rust, Hertz Five Star something or other
Posts: 2,858
I'd expect $800 minimum for a TATL VDB and confirmed business class on accomodated legs.
#302
Join Date: Aug 2010
Location: JFK/LGA
Posts: 1,423
Reminds me of a time I flew United between JAC and DEN (oh the days when Air Wisconsin flew the comfortable BAE 146). Weight restriction was in effect due to weather conditions in Denver so my group was IDB. However the ticketing agent told us to remain in the area in case the weight restriction was lifted. Well it was eventually lifted and because our group was one of the few that stayed in the airport the ticketing agent put us back on our original flight and made sure we had connections all the way through to our destination of LGA because of the delay. In addition because of how cooperative we were she gave everyone in our group $600 worth of vouchers and did not bother to take them back when we were able to get back on the BAE 146 flight. I know it is not quite apples to apples, but just saying that situations change very frequently when flying
#303
Join Date: Jul 2009
Location: Virginia
Programs: UA 1K, Marriott Lifetime Platinum, National Executive
Posts: 166
Bumping Compensation Question
I have a confirmed reservation tomorrow (Tues Dec 28) connecting through JFK. I am very flexible and would be willing to be bumped. The PM line said Friday Dec 31 would be the next available date to leave that would be available. The flights are extremely oversold from my origin to JFK. What is an appropriate compensation for a 3 day delay? I have been successful before with overnight $400 compensation plus hotel accommodations.
Thanks in advance.
Thanks in advance.
#304
FlyerTalk Evangelist
Join Date: Sep 2005
Location: MN
Programs: Lots of programs, dirt on all of them!
Posts: 11,938
My guess is that $400 + hotel would be it in my experience. How do you know the flights are "extremely oversold"? Just curious.
My guess is that most airlines have somewhat overbooked due to the snowstorm, but if it is like two weekends ago from SLC to MSP with MSP's 18" snowfall, they only needed two passengers for VDB (my friend and I). My guess is that many people want to get to/from JFK, but I would be surprised if DL extremely overbooked the flights.
My guess is that most airlines have somewhat overbooked due to the snowstorm, but if it is like two weekends ago from SLC to MSP with MSP's 18" snowfall, they only needed two passengers for VDB (my friend and I). My guess is that many people want to get to/from JFK, but I would be surprised if DL extremely overbooked the flights.
#305
Join Date: Jul 2009
Location: Virginia
Programs: UA 1K, Marriott Lifetime Platinum, National Executive
Posts: 166
Originating airport has been effctively closed for almost 2 days and all the flights were full for the last two days. PM line confirmed it will be a madhouse at the airport tomorrow.
#306
Join Date: Jan 2004
Location: MSP
Programs: AA Plat Pto, IHG Plat, HH Gold, Hyatt Globalist
Posts: 2,536
I thought I would get the multiple bump last year out of PHL due to a snow mess. Seatcounter had the flight zeroed 48 hours out, ended going out with open seats. The vast majority of the weather cancelled passengers are standby or got discouraged and scrubbed or modified their travel plans.
I am all for my fellow FTers picking up the Delta Dollars but don't go making vacation plans quite yet.
I am all for my fellow FTers picking up the Delta Dollars but don't go making vacation plans quite yet.
#307
FlyerTalk Evangelist
Join Date: Sep 2005
Location: MN
Programs: Lots of programs, dirt on all of them!
Posts: 11,938
If DL would be like SY, they would add additional flights to/from NYC. Unfortunately they are too big to do that, since their planes are needed elsewhere. Fortunately I am flying SY and they have been incredibly accommodating, rebooking me each day once they know the flight I was on was canceled since JFK was closed. No phone call needed, just check my itinerary online. SY added TWO flights for tomorrow to/from JFK to move people. A much better solution than overbooking flights when they know people will show up anyway (which I really don't think DL is doing).
#308
Join Date: Jul 2009
Location: Virginia
Programs: UA 1K, Marriott Lifetime Platinum, National Executive
Posts: 166
You very well could be right. I'm hoping they will need two people. I asked the PM line and they said all flights out were overooked but the extremely was my interpretation.
Madhouse at the airport, yes. Flights were full for the last two days, yes. But I still don't see how you can deduce that the flights are "extremely oversold." If anything, DL realizes how many people are anxious to get out, the no-show rate will probably be pretty low, and therefore they would probably not overbook the flight all that much. Just my experience.
If DL would be like SY, they would add additional flights to/from NYC. Unfortunately they are too big to do that, since their planes are needed elsewhere. Fortunately I am flying SY and they have been incredibly accommodating, rebooking me each day once they know the flight I was on was canceled since JFK was closed. No phone call needed, just check my itinerary online. SY added TWO flights for tomorrow to/from JFK to move people. A much better solution than overbooking flights when they know people will show up anyway (which I really don't think DL is doing).
If DL would be like SY, they would add additional flights to/from NYC. Unfortunately they are too big to do that, since their planes are needed elsewhere. Fortunately I am flying SY and they have been incredibly accommodating, rebooking me each day once they know the flight I was on was canceled since JFK was closed. No phone call needed, just check my itinerary online. SY added TWO flights for tomorrow to/from JFK to move people. A much better solution than overbooking flights when they know people will show up anyway (which I really don't think DL is doing).
#309
Join Date: Jul 2009
Location: Virginia
Programs: UA 1K, Marriott Lifetime Platinum, National Executive
Posts: 166
Not making plans yet, but it is nice to be flexible enough to be able to take advantage of an opportunity and help get someone home that needs to.
I thought I would get the multiple bump last year out of PHL due to a snow mess. Seatcounter had the flight zeroed 48 hours out, ended going out with open seats. The vast majority of the weather cancelled passengers are standby or got discouraged and scrubbed or modified their travel plans.
I am all for my fellow FTers picking up the Delta Dollars but don't go making vacation plans quite yet.
I am all for my fellow FTers picking up the Delta Dollars but don't go making vacation plans quite yet.
#310
FlyerTalk Evangelist
Join Date: Sep 2005
Location: MN
Programs: Lots of programs, dirt on all of them!
Posts: 11,938
But I am with Exiled in Express that chances are the flights are not very oversold.
#311
Join Date: Jul 2008
Location: EDI, CGN, NYC
Programs: LH-SEN, DL-Platinum
Posts: 973
All for naught... no volunteers needed (only for flights to JFK, not ATL). Thanks for your comments!
#312
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, HH Diamond, IHG Plat, Hyatt Plat, Marriott Plat, Nat'l Exec Elite, Avis Presidents Club
Posts: 16,273
I was on one of the first flights out of PHL yesterday. I thought it would be overbooked as well. Zeroed out but merely full. The airport was a madhouse and dozens of passengers were hoping for a seat, but they were all on standby.
#313
Join Date: Apr 2010
Location: SDF
Programs: DL
Posts: 286
Actually, I was suprised last week with tall the mess at LHR that DL did add a few flights from LHR-ATL. The flight crews arrived the night before and I saw them in our hotel pub. They had been called in and planes had to do some crazy rerouting to accomidate all the stranded PAX in Europe. I was very fortunate to find that i found a flight out on 12/24 as opposed to 12/26 (Was originally scheduled to depart LHR on 12/21).
#314
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,068
LAX-SFO yesterday was over, but the Red Coat wouldn't budge over $200, saying that's the rule for DL Connection.
Next flight was the next morning, so we passed on it. I think they got some takers but had to IDB one.
Anyone know if this $200 rule for DL Connection is true? It doesn't make much sense if it is.
Next flight was the next morning, so we passed on it. I think they got some takers but had to IDB one.
Anyone know if this $200 rule for DL Connection is true? It doesn't make much sense if it is.
#315
Join Date: Mar 2011
Programs: AS MVP
Posts: 33
Voluntary Bump Compensation Mistake?
please be gentle, I am new to FT.
I was on a non-MR roundtrip flight on DL this past wkend and I happily volunteered my seat for compensation. The agents announced several times for ppl to volunteer before the flight boarded. Once everyone on the flight boarded, I was issued a $400 DL credit voucher and then a few mins later, the agent took it back apologetically explaining that 1 passenger did NOT show up. so I was placed on the plane in first class (I am AS MVP) and agent credited 2,000 miles as a compensation while apologizing profusely. I felt robbed esp when I had the voucher in my hands and then rescinded in the next 5 mins!
What is the fair thing to do in this case? I was so bummed inside but kept my composure.
Thoughts?? Did I get jipped???
thanks in advance!
I was on a non-MR roundtrip flight on DL this past wkend and I happily volunteered my seat for compensation. The agents announced several times for ppl to volunteer before the flight boarded. Once everyone on the flight boarded, I was issued a $400 DL credit voucher and then a few mins later, the agent took it back apologetically explaining that 1 passenger did NOT show up. so I was placed on the plane in first class (I am AS MVP) and agent credited 2,000 miles as a compensation while apologizing profusely. I felt robbed esp when I had the voucher in my hands and then rescinded in the next 5 mins!
What is the fair thing to do in this case? I was so bummed inside but kept my composure.
Thoughts?? Did I get jipped???
thanks in advance!