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Compensation: “Bumps” — Voluntary and Involuntary Denied Boarding [2000-2019]

Compensation: “Bumps” — Voluntary and Involuntary Denied Boarding [2000-2019]

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Old Feb 4, 20, 1:49 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: ryandc99
Wiki Link
Link to open 2020 and beyond version of this thread:
https://www.flyertalk.com/forum/delt...20-beyond.html


My (LoganFlyer's) guide to maximizing your bump chances on Delta:

https://www.flyertalk.com/forum/30484249-post1713.html

(The concise version:

1. Use the App to see if more people are looking for seats than there are seats available. As part of the Customer Commitment, gate agents, phone res agents, and tickets agents must tell you if a flight is overbooked if you ask. (They don't need to say by how many seats.)
2. Do everything you can to get on the volunteer list through OLCI or a kiosk at the airport, since some GAs use that list.
3. Talk to the GA as soon as the gate opens up--don't wait for them to make an announcement.
4. Don't be afraid to negotiate with the GA.)
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Old Sep 10, 19, 1:17 pm
  #1891  
 
Join Date: Oct 2016
Location: BOI
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Originally Posted by jjmoore View Post
I would say $600 is pretty stingy for having to overnight and take a 24 hour delay.

Most offers I see on UA for similar circumstances are between $1000 - $2500.
I bid on the low side hoping it would go higher at the gate. No dice, mine ended up being the highest bid. But it was only a 24 hour delay because I requested it. They offered me the first flight Monday morning but I had a conference call I didn't want to miss so I asked for something later in the day. But you're still right; typically I get at least $800 for anything overnight.
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Old Sep 10, 19, 4:19 pm
  #1892  
 
Join Date: Jun 2006
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Originally Posted by jjmoore View Post
I would say $600 is pretty stingy for having to overnight and take a 24 hour delay.

Most offers I see on UA for similar circumstances are between $1000 - $2500.
Why offer more than the amount that someone will accept. Unless I've missed the arm twisting.
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Old Sep 10, 19, 7:42 pm
  #1893  
 
Join Date: Jul 2005
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Originally Posted by Ordhater View Post
I bid on the low side hoping it would go higher at the gate. No dice, mine ended up being the highest bid. But it was only a 24 hour delay because I requested it. They offered me the first flight Monday morning but I had a conference call I didn't want to miss so I asked for something later in the day. But you're still right; typically I get at least $800 for anything overnight.
You should watch the Price Is Right more often. Always bid $1. I can promise you...I never leave with a dollar.

BTW, just scored $1000 x 3 for my wife, daughter, and myself on SLC-PIT a few weeks ago.
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Old Sep 10, 19, 8:03 pm
  #1894  
 
Join Date: Nov 2008
Programs: DL DM, MM; Marriott Plat
Posts: 393
9/9/19 - PSC-SEA - Asked for 2 but needed 1 for $500, Got in 6 hours late, Kept F upgrade for the whole route to BUF.
9/9/19 - PSC-MSP Needed 1 for $600, someone else.

I usually ask for $500 and most GA know and like me and make me first choice regardless, I know the drill and understand options so they prefer me.

Some are saying they bid low to get the bump and count on the price going up with later volunteers. Good strategy if you know that others will bid up the price but if they are only looking for one you are stuck with your low bid.

Last edited by Paplover; Sep 10, 19 at 8:12 pm
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Old Sep 11, 19, 9:35 am
  #1895  
fti
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Originally Posted by Paplover View Post
Some are saying they bid low to get the bump and count on the price going up with later volunteers. Good strategy if you know that others will bid up the price but if they are only looking for one you are stuck with your low bid.
You are never stuck with your low bid. It is never final until they tell you the options to get you to your destination and you accept then.
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Old Sep 11, 19, 10:45 am
  #1896  
 
Join Date: Jul 2009
Location: PDX
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Originally Posted by fti View Post
You are never stuck with your low bid. It is never final until they tell you the options to get you to your destination and you accept then.
I never volunteer any $ amount without already having done my own research and knowing what my options are.
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Old Sep 12, 19, 12:15 pm
  #1897  
 
Join Date: Mar 2016
Posts: 11
Generally I bid high get there first on the list, and make friends with GA. The other day a girl and I had a bump together, we were chatting and she informed me she bid $200 while I bid $500. Unfortunately They did not need her and she was asked to go on the plane. I still left with my $500 bid as I was first on list. This is where bidding high comes in handy. If I had bid lower I would not have the extra money in my pocket
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Old Sep 16, 19, 11:11 am
  #1898  
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I always bid $200 and the lowest I've gotten so far is $500
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Old Sep 16, 19, 1:56 pm
  #1899  
 
Join Date: Jun 2006
Posts: 2,349
Originally Posted by weflyhigh9 View Post
Generally I bid high get there first on the list, and make friends with GA. The other day a girl and I had a bump together, we were chatting and she informed me she bid $200 while I bid $500. Unfortunately They did not need her and she was asked to go on the plane. I still left with my $500 bid as I was first on list. This is where bidding high comes in handy. If I had bid lower I would not have the extra money in my pocket
Being first doesn't always guarantee you'll be "chosen". The GA can take take anyone who volunteers in whatever order.
Since the GA had two amounts and only needed one volunteer, was the GA being fair to Delta by giving you more than the lowest bid?
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Old Sep 16, 19, 5:54 pm
  #1900  
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Originally Posted by jjmoore View Post
I would say $600 is pretty stingy for having to overnight and take a 24 hour delay.

Most offers I see on UA for similar circumstances are between $1000 - $2500.
Does UA offer gift cards or only vouchers for their tickets?
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Old Sep 16, 19, 5:55 pm
  #1901  
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Originally Posted by CO-PLAT View Post
I never volunteer any $ amount without already having done my own research and knowing what my options are.
I know what my options were when I checked, and what other unavailable flights there were just in case.

But it turns out they won't rebook me on a sold-out flight even if they're still selling tickets on it.
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Old Sep 17, 19, 3:34 pm
  #1902  
 
Join Date: May 1998
Location: Salt Lake City, Utah USA
Programs: Delta 2MM/GM , HH <>, AX-Plat
Posts: 1,242
Amex gift card data point

Amex gift card data point

Took a bump JFK-SLC for $700.

Selected Amex gift card on 12 Sept and received today the 17th.

Note the $700 credit arrived as two $100 and one $500 gift card. The funds expire after six months.

So unless I dump the total balance into an Amazon account I'm juggling three gift cards and the balances.

I know, first world problems.

As a conscientious flyertalker, I won't use the balance on Delta airfare because Amex plat gives 5 MR points per dollar
and won't use it on Hilton charges because of my Amex Surpass card.

Jim
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Old Sep 17, 19, 3:46 pm
  #1903  
 
Join Date: Apr 2016
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Originally Posted by sethb View Post
I know what my options were when I checked, and what other unavailable flights there were just in case.

But it turns out they won't rebook me on a sold-out flight even if they're still selling tickets on it.
Generally true, but not always. If I have data showing that a flight that is sold out/oversold, I do not propose it as an alternative, but I have had GAs/redcoats suggest them. Lot of factors including how desperate they are for volunteers, how much the GA likes you, how fed up the GA is with their employer, frequency of flights and likelihood of no-shows come into play.
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Old Sep 20, 19, 9:56 am
  #1904  
 
Join Date: Jan 2004
Location: MSP
Programs: IHG Plat, HH Gold, Hyatt Discoverist
Posts: 2,373
Today seems lucrative at MSP. I have taken two and heard neighbor gates soliciting too.

MSP-CVG, took 3 at $300 for a 90 minute delay, one needed - me

MSP-CVG, took 3 at $500 for 3.5 hour delay, two needed

I took a third for a total of $1100 for 6.5 delay. A fourth was available but that would have been too disruptive.

Last edited by Exiled in Express; Sep 20, 19 at 4:26 pm
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Old Oct 9, 19, 11:38 am
  #1905  
 
Join Date: Feb 2019
Location: CVG
Programs: DL Platinum, IHG Spire
Posts: 11
Last night for BOS-CVG, they needed 3 volunteers and ended up offering $2,000. I went up to the GA when it was at $1,100 but they gave me the highest bid. They kept raising the bid until they had two more volunteers. It quickly went from $1,100 to $2,000 when no one went to the GA.

Got home at 10 am this morning instead of 10 pm last night, well worth $2,000 in Amex gift cards.
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