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Compensation: “Bumps” — Voluntary and Involuntary Denied Boarding [2000-2019]

Compensation: “Bumps” — Voluntary and Involuntary Denied Boarding [2000-2019]

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Old Feb 4, 20, 1:49 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: ryandc99
Wiki Link
Link to open 2020 and beyond version of this thread:
https://www.flyertalk.com/forum/delt...20-beyond.html


My (LoganFlyer's) guide to maximizing your bump chances on Delta:

https://www.flyertalk.com/forum/30484249-post1713.html

(The concise version:

1. Use the App to see if more people are looking for seats than there are seats available. As part of the Customer Commitment, gate agents, phone res agents, and tickets agents must tell you if a flight is overbooked if you ask. (They don't need to say by how many seats.)
2. Do everything you can to get on the volunteer list through OLCI or a kiosk at the airport, since some GAs use that list.
3. Talk to the GA as soon as the gate opens up--don't wait for them to make an announcement.
4. Don't be afraid to negotiate with the GA.)
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Old Jun 25, 19, 8:55 am
  #1846  
 
Join Date: Jun 2014
Location: BOS/PSC - Previously BOS, now PSC.
Programs: Hilton Diamond/IHG Platinum/DL Plutononium
Posts: 1,459
Originally Posted by MCI777 View Post
My MSP=MDW flight tonight is over by 5. I did a $500 bid at check-in. Excited to see what happens.
What happened? Wonder if they would rebook on WN.
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Old Jun 25, 19, 9:01 am
  #1847  
 
Join Date: Aug 2004
Location: Kansas City, USA
Programs: AA Platinum Pro, Delta Diamond, Marriott Titanium, IHG Plat, AVIS Preferred, Hilton Diamond
Posts: 1,971
Originally Posted by hi55us View Post
What happened? Wonder if they would rebook on WN.
I was #1 volunteer and everything was looking great for the bump...thennnnnnnnn…..the flight got delayed until 11pm due to late arriving crew. During that time the right amount of people caught other flights and I was no longer needed. I swear, I can't a break in regards to VDB.
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Old Jun 25, 19, 9:10 am
  #1848  
 
Join Date: Sep 2005
Location: Now in SLC
Programs: DL DM 1MM, MR LT Titanium
Posts: 3,039
Originally Posted by hi55us View Post
What happened? Wonder if they would rebook on WN.
Not a chance. WN has chosen to not partner in any way with any other airline, so there's no way DL even could move his ticket to WN.
LoganFlyer is offline  
Old Jun 26, 19, 7:56 pm
  #1849  
 
Join Date: Jan 2011
Location: BOS
Programs: DL DM
Posts: 88
On Sunday, SEA-BOS was oversold by 4. They started offering $400, eventually got up to $700. There was 1 no show, so they took 3 volunteers. We were re-routed SEA-ATL-BOS, getting to BOS 5 hours after the original flight, but our SEA-ATL flight got diverted to MEM due to weather. In the end, we got to BOS 8 hours after the original flight.
scottsinct is offline  
Old Jul 2, 19, 9:27 am
  #1850  
 
Join Date: Jun 2014
Location: BOS/PSC - Previously BOS, now PSC.
Programs: Hilton Diamond/IHG Platinum/DL Plutononium
Posts: 1,459
Originally Posted by scottsinct View Post
On Sunday, SEA-BOS was oversold by 4. They started offering $400, eventually got up to $700. There was 1 no show, so they took 3 volunteers. We were re-routed SEA-ATL-BOS, getting to BOS 5 hours after the original flight, but our SEA-ATL flight got diverted to MEM due to weather. In the end, we got to BOS 8 hours after the original flight.
Nice. Too bad they couldn't route somewhere other than ATL, so far out of the way.
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Old Jul 2, 19, 8:32 pm
  #1851  
 
Join Date: Jan 2011
Location: BOS
Programs: DL DM
Posts: 88
Got my second bump in a week, and this one worked out much better than last week's...
This Sunday, I was booked PDX-JFK-BOS (booked economy, upgraded to C+ for the long leg and F for the short leg). PDX-JFK was oversold by 2. They needed both seats, and the other volunteer was also going to BOS. We both got $500 and rerouted PDX-SEA-BOS in confirmed first class for both legs. Got to Boston 25 minutes later than the original flight. Definitely worth it!
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Old Jul 5, 19, 9:15 pm
  #1852  
 
Join Date: May 2011
Location: NYC
Programs: DL PM as of 12/8/2016
Posts: 1,877
Flying CHA-XXX-XXX on Sunday evening July 7th. Looks like my flight is or likely will be oversold.
Delta.com is selling one full fare Y ticket but will not sell two. Good sign! I haven't had a VDB in at least 1 year. I'm ready!

I am on the last flight of the day so a bump would mean an overnight stay. Anyone have any history on what hotel Delta typically offers in the Chattanooga area? I know the Hilton Garden Inn has a free airport shuttle but not sure if that's a consideration for Delta.

I ask because I have family about 45 minutes away so not sure if it's better to stay in hotel or head back to family and stay in the guest room. I would need the early Monday morning 6am CHA-LGA flight as I need to be in meetings at 11AM on Monday in NYC.

Any guess as to what the VDB offer would be? I Know it depends on # of seats needed, etc but I figure at least $500 for an overnight stay plus hotel and i'll ask for food vouchers as well.

Thanks for any insight flyers. Happy 4th!

~MRIDLEY2
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Old Jul 5, 19, 10:26 pm
  #1853  
 
Join Date: Feb 2016
Programs: DL DM, SPG Plat 100/LT Gold, Marriott Plat, National Executive Elite
Posts: 2,569
Originally Posted by mridley2 View Post
Flying CHA-XXX-XXX on Sunday evening July 7th. Looks like my flight is or likely will be oversold.
Delta.com is selling one full fare Y ticket but will not sell two. Good sign! I haven't had a VDB in at least 1 year. I'm ready!

I am on the last flight of the day so a bump would mean an overnight stay. Anyone have any history on what hotel Delta typically offers in the Chattanooga area? I know the Hilton Garden Inn has a free airport shuttle but not sure if that's a consideration for Delta.

I ask because I have family about 45 minutes away so not sure if it's better to stay in hotel or head back to family and stay in the guest room. I would need the early Monday morning 6am CHA-LGA flight as I need to be in meetings at 11AM on Monday in NYC.

Any guess as to what the VDB offer would be? I Know it depends on # of seats needed, etc but I figure at least $500 for an overnight stay plus hotel and i'll ask for food vouchers as well.

Thanks for any insight flyers. Happy 4th!

~MRIDLEY2
It might be overbooked, but not oversold until everyone turns up at the gate.

If DL.com is still selling 1 full Y, between that and SDCs, they probably won't need volunteers.

If they do, look at the history of offers in this thread to witness the variability of what's on range.
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Old Jul 5, 19, 11:07 pm
  #1854  
 
Join Date: May 2011
Location: NYC
Programs: DL PM as of 12/8/2016
Posts: 1,877
Originally Posted by btonkid12345 View Post
It might be overbooked, but not oversold until everyone turns up at the gate.

If DL.com is still selling 1 full Y, between that and SDCs, they probably won't need volunteers.

If they do, look at the history of offers in this thread to witness the variability of what's on range.
Thx. I doubt there will be many SDC’s. All flights out of CHA on Sunday are selling at M or Y fares. Looks like heavy loads all around. CHA ATL and CHA DTW. even CHA LGA is full Y fare. That’s rare.
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Old Jul 6, 19, 1:57 am
  #1855  
 
Join Date: Sep 2005
Location: Now in SLC
Programs: DL DM 1MM, MR LT Titanium
Posts: 3,039
Originally Posted by mridley2 View Post
Flying CHA-XXX-XXX on Sunday evening July 7th. Looks like my flight is or likely will be oversold.
Delta.com is selling one full fare Y ticket but will not sell two. Good sign! I haven't had a VDB in at least 1 year. I'm ready!

I am on the last flight of the day so a bump would mean an overnight stay. Anyone have any history on what hotel Delta typically offers in the Chattanooga area? I know the Hilton Garden Inn has a free airport shuttle but not sure if that's a consideration for Delta.

I ask because I have family about 45 minutes away so not sure if it's better to stay in hotel or head back to family and stay in the guest room. I would need the early Monday morning 6am CHA-LGA flight as I need to be in meetings at 11AM on Monday in NYC.

Any guess as to what the VDB offer would be? I Know it depends on # of seats needed, etc but I figure at least $500 for an overnight stay plus hotel and i'll ask for food vouchers as well.

Thanks for any insight flyers. Happy 4th!

~MRIDLEY2
1. I agree SDC won't make a big dent in the bump possibility, but there are often people who miss the flight for whatever reason. In other words, I'm rooting for you, but don't get your hopes too high about being bumped.

2. IME, DL has offered as low as $400 for overnight bumps. Not enough people took them up on that, though, so they had to increase it. There's certainly no guarantee of $500 or any other specific amount, though you certainly can and should ask for what you want.

3. As for a hotel, again IME, DL will always put you in a hotel near the airport that has a shuttle or is walkable from the airport. You can ask for a specific hotel, but DL usually has their own hotels they partner with, so don't be surprised if they say no. I certainly would take the hotel they offer over traveling 45 minutes each way if you have to catch a 6 AM flight the next day.
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LoganFlyer is offline  
Old Jul 6, 19, 9:38 am
  #1856  
 
Join Date: May 2011
Location: NYC
Programs: DL PM as of 12/8/2016
Posts: 1,877
Originally Posted by LoganFlyer View Post
1. I agree SDC won't make a big dent in the bump possibility, but there are often people who miss the flight for whatever reason. In other words, I'm rooting for you, but don't get your hopes too high about being bumped.

2. IME, DL has offered as low as $400 for overnight bumps. Not enough people took them up on that, though, so they had to increase it. There's certainly no guarantee of $500 or any other specific amount, though you certainly can and should ask for what you want.

3. As for a hotel, again IME, DL will always put you in a hotel near the airport that has a shuttle or is walkable from the airport. You can ask for a specific hotel, but DL usually has their own hotels they partner with, so don't be surprised if they say no. I certainly would take the hotel they offer over traveling 45 minutes each way if you have to catch a 6 AM flight the next day.
Thanks for info. I'd be happy with $400 but of course would love more.

Agree that many people do miss flights for whatever reason. I do have my hopes a little higher than usual. Sunday is a good mix of 4th of july leisure travelers returning home and business travelers starting the week after presumably not flying the previous week due to the 4th holiday.

I think you're right about staying at hotel near airport. Much better than a 45 mins commute each way with an early next day departure. I don't have much hotel preference just comfortable and preferably a bar that's open. haha.
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Old Jul 10, 19, 4:00 pm
  #1857  
FlyerTalk Evangelist
 
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy Gold, Hyatt Explorist, IHG Spire, others
Posts: 11,773
Starting offer $1500 ATL PBI, seen on Farcebook today.
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Old Jul 11, 19, 6:09 am
  #1858  
 
Join Date: Oct 2017
Location: SBN/AZO
Programs: Delta FO
Posts: 209
Narrowly missed Tuesday morning. Me + companion

Booked PWM-LGA-DTW-SBN with first leg in F. Rebooked us in a cab to BOS, BOS-DTW in F, then on to SBN arriving 3 hours later than originally booked for $400 apiece. Couple of no-shows and we boarded with the GA delivering paperwork.
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Old Jul 11, 19, 5:53 pm
  #1859  
 
Join Date: Aug 2004
Location: Kansas City, USA
Programs: AA Platinum Pro, Delta Diamond, Marriott Titanium, IHG Plat, AVIS Preferred, Hilton Diamond
Posts: 1,971
Red Coat from MDW called me proactively and offered me $200 on an extremely oversold MDW-MSP flight a couple weeks ago. Negotiated up to $300. Probably could have gotten a lot more if I actually stuck around but got an earlier flight to MCI through DTW. I'll take it.
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Old Jul 27, 19, 3:51 pm
  #1860  
 
Join Date: May 2005
Posts: 3
JFK-LAS

July 27th 3pm flight from JFK-LAS was oversold by approx. five. Received $900 AMEX gift card and choice of nonstop at 8pm getting in at 11pm or 4pm through MSP getting in at 9pm. In the end, the gate agent needed three of us.
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