Nov 30, 2018, 8:49 am
Last edit by: ryandc99
Link to open 2020 and beyond version of this thread:
https://www.flyertalk.com/forum/delt...20-beyond.html
My (LoganFlyer's) guide to maximizing your bump chances on Delta:
https://www.flyertalk.com/forum/30484249-post1713.html
(The concise version:
1. Use the App to see if more people are looking for seats than there are seats available. As part of the Customer Commitment, gate agents, phone res agents, and tickets agents must tell you if a flight is overbooked if you ask. (They don't need to say by how many seats.)
2. Do everything you can to get on the volunteer list through OLCI or a kiosk at the airport, since some GAs use that list.
3. Talk to the GA as soon as the gate opens up--don't wait for them to make an announcement.
4. Don't be afraid to negotiate with the GA.)
https://www.flyertalk.com/forum/delt...20-beyond.html
My (LoganFlyer's) guide to maximizing your bump chances on Delta:
https://www.flyertalk.com/forum/30484249-post1713.html
(The concise version:
1. Use the App to see if more people are looking for seats than there are seats available. As part of the Customer Commitment, gate agents, phone res agents, and tickets agents must tell you if a flight is overbooked if you ask. (They don't need to say by how many seats.)
2. Do everything you can to get on the volunteer list through OLCI or a kiosk at the airport, since some GAs use that list.
3. Talk to the GA as soon as the gate opens up--don't wait for them to make an announcement.
4. Don't be afraid to negotiate with the GA.)
Compensation: “Bumps” — Voluntary and Involuntary Denied Boarding [2000-2019]
Aug 26, 2018, 7:17 pm
#1651
Join Date: Apr 2001
Location: Boston, MA
Programs: Hilton Gold, SPG Gold, CC Gold, UA Silver
Posts: 433
My family of 4 was offered $1000 US per person Delta voucher to give up our seat from YYJ to Seattle. 1 hour flight! Unfortunately, I did not take it, as we would have to wait in YYJ for 8 hours until next flight and we already there at 4AM and we had to find another connection from SEA to BOS. One thing, I noticed is that the gate agent has no clue about the next flight. I told her next flight and she was kinda clueless. I think you have to come prepared to tell them what you want if you are going to take the compensation and get bumped to next flight.
Aug 26, 2018, 9:12 pm
#1652
Join Date: Mar 2013
Location: LBB
Programs: UA 1K 1MM ★G | Marriott LTT | Hilton ♦ | Hertz PC | Global Entry TSA Pre ✓
Posts: 2,820
My family of 4 was offered $1000 US per person Delta voucher to give up our seat from YYJ to Seattle. 1 hour flight! Unfortunately, I did not take it, as we would have to wait in YYJ for 8 hours until next flight and we already there at 4AM and we had to find another connection from SEA to BOS. One thing, I noticed is that the gate agent has no clue about the next flight. I told her next flight and she was kinda clueless. I think you have to come prepared to tell them what you want if you are going to take the compensation and get bumped to next flight.
Aug 29, 2018, 7:51 pm
#1653
Join Date: Apr 2001
Location: Boston, MA
Programs: Hilton Gold, SPG Gold, CC Gold, UA Silver
Posts: 433
Sounds like the GA was pretty clueless..... OAL is another option out of Victoria.... YYJ-SFO-BOS is always an option on UA, and there are Air Canada options too via PDX and SEA I believe... though seats were pretty sparse all day out of the west coast.... and re-accommodating 4 people is far more difficult on a Sunday evening than 1 person. Too bad it didn't work out. Did others volunteer, or did they have to IDB?
After reading some previous posts, I guess I could have asked for nearby hotel or cab ride to entice the offer. Still kicking myself for not taking it but 8 hours in airport with kids would have been miserable for all of us. If they let me do in Seattle, I would have taken it. That Delta club was nice!
Aug 29, 2018, 10:00 pm
#1654
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Earth. Residency:HKG formerly:YYZ
Programs: CX, DL, Nexus/GE, APEC
Posts: 10,685
My family of 4 was offered $1000 US per person Delta voucher to give up our seat from YYJ to Seattle. 1 hour flight! Unfortunately, I did not take it, as we would have to wait in YYJ for 8 hours until next flight and we already there at 4AM and we had to find another connection from SEA to BOS. One thing, I noticed is that the gate agent has no clue about the next flight. I told her next flight and she was kinda clueless. I think you have to come prepared to tell them what you want if you are going to take the compensation and get bumped to next flight.
Sounds like the GA was pretty clueless..... OAL is another option out of Victoria.... YYJ-SFO-BOS is always an option on UA, and there are Air Canada options too via PDX and SEA I believe... though seats were pretty sparse all day out of the west coast.... and re-accommodating 4 people is far more difficult on a Sunday evening than 1 person. Too bad it didn't work out. Did others volunteer, or did they have to IDB?
Hmm, didn't know Delta could rebook on another airline. I thought about Westjet to Calgary then to Boston also. The GA was pretty clueless which didn't perk my interest more in accepting offer. If she came back with ideas, I would have budged more. Didn't have confidence in her. She was definitely more interested in finding volunteers first. She offered "compensation" first then second announcement went to $1000 and she had to announce it twice. Both times, not telling travelers when next flight will be.
After reading some previous posts, I guess I could have asked for nearby hotel or cab ride to entice the offer. Still kicking myself for not taking it but 8 hours in airport with kids would have been miserable for all of us. If they let me do in Seattle, I would have taken it. That Delta club was nice!
After reading some previous posts, I guess I could have asked for nearby hotel or cab ride to entice the offer. Still kicking myself for not taking it but 8 hours in airport with kids would have been miserable for all of us. If they let me do in Seattle, I would have taken it. That Delta club was nice!
At outstation with contracted GA: my game plan is to get on the phone to DL (DM line) with the contracted GA.
Aug 29, 2018, 10:26 pm
#1655
Join Date: Mar 2013
Location: LBB
Programs: UA 1K 1MM ★G | Marriott LTT | Hilton ♦ | Hertz PC | Global Entry TSA Pre ✓
Posts: 2,820
Hmm, didn't know Delta could rebook on another airline. I thought about Westjet to Calgary then to Boston also. The GA was pretty clueless which didn't perk my interest more in accepting offer. If she came back with ideas, I would have budged more. Didn't have confidence in her. She was definitely more interested in finding volunteers first. She offered "compensation" first then second announcement went to $1000 and she had to announce it twice. Both times, not telling travelers when next flight will be.
After reading some previous posts, I guess I could have asked for nearby hotel or cab ride to entice the offer. Still kicking myself for not taking it but 8 hours in airport with kids would have been miserable for all of us. If they let me do in Seattle, I would have taken it. That Delta club was nice!
After reading some previous posts, I guess I could have asked for nearby hotel or cab ride to entice the offer. Still kicking myself for not taking it but 8 hours in airport with kids would have been miserable for all of us. If they let me do in Seattle, I would have taken it. That Delta club was nice!
Aug 30, 2018, 5:29 am
#1656
Join Date: Feb 2016
Programs: DL DM, SPG Plat 100/LT Gold, Marriott Plat, National Executive Elite
Posts: 2,988
Most likely the GA at YYJ are contracted staff so they are clueless about rebooking possibilities on DL or WS as they are JV partners. They only know one play and that is to up the offer to avoid IDB.
At outstation with contracted GA: my game plan is to get on the phone to DL (DM line) with the contracted GA.
At outstation with contracted GA: my game plan is to get on the phone to DL (DM line) with the contracted GA.
I've never tried but thought the airport was the one that could put in anything complex or in premium classes to seal the VDB deal; didn't think the phone agents could approve or override anything like that...
Aug 30, 2018, 6:46 pm
#1657
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Earth. Residency:HKG formerly:YYZ
Programs: CX, DL, Nexus/GE, APEC
Posts: 10,685
Have you had the DM line completely handle the rebooking on a VDB before?
I've never tried but thought the airport was the one that could put in anything complex or in premium classes to seal the VDB deal; didn't think the phone agents could approve or override anything like that...
I've never tried but thought the airport was the one that could put in anything complex or in premium classes to seal the VDB deal; didn't think the phone agents could approve or override anything like that...
I talk to the DM line with the GA, all 3 of us.
I propose the re-route the DM agent will do the booking. Then the DM CSR gives the contracted GA instructions to issue new BP along with VDB vouchers.
The DM can only do so much at their end as the flight is in airport control and I have checked in.
Sep 3, 2018, 9:28 pm
#1659
Join Date: Feb 2016
Programs: DL DM, SPG Plat 100/LT Gold, Marriott Plat, National Executive Elite
Posts: 2,988
Sep 21, 2018, 9:42 pm
#1660
Join Date: Sep 2005
Location: Now in SLC
Programs: DL GM 1MM, MR LT Titanium
Posts: 4,113
JFK-PRG. Offer started at $800; they ended up needing 4 volunteers and going up to $1500 for the same flight 24 hours later. One thing different this time: if I want a DL gift card, they'll mail it to me. In the past, it's always come by e-mail. Has anyone else seen this? I much prefer the e-mail option.
Sep 22, 2018, 8:25 am
#1661
Join Date: Jul 2009
Location: IAH
Programs: Delta Platinum & 2MM, Marriott Lifetime TIT, Hertz Pres Club, IHG Gold, *A Gold
Posts: 1,253
JFK-PRG. Offer started at $800; they ended up needing 4 volunteers and going up to $1500 for the same flight 24 hours later. One thing different this time: if I want a DL gift card, they'll mail it to me. In the past, it's always come by e-mail. Has anyone else seen this? I much prefer the e-mail option.
Sep 22, 2018, 8:29 am
#1662
Join Date: Sep 2005
Location: Now in SLC
Programs: DL GM 1MM, MR LT Titanium
Posts: 4,113
Amex is still an option. Here's the full list:
Sep 22, 2018, 9:00 am
#1663
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
Sep 26, 2018, 6:22 am
#1664
Join Date: Aug 2004
Programs: Marriott Plat
Posts: 946
Looks like Delta is significantly reducing the number of oversales. The new DOT report came out with data for Q2:
https://www.transportation.gov/sites...-2018-atcr.pdf
The VDB rate dropped by roughly half compared to last year-- 0.05% of passengers VDB'd this year compared to 0.11% last year (mainline only). Bummer!
https://www.transportation.gov/sites...-2018-atcr.pdf
The VDB rate dropped by roughly half compared to last year-- 0.05% of passengers VDB'd this year compared to 0.11% last year (mainline only). Bummer!
Sep 26, 2018, 8:42 am
#1665
Join Date: Oct 2016
Location: STL
Programs: DL - PM
Posts: 226
Looks like Delta is significantly reducing the number of oversales. The new DOT report came out with data for Q2:
https://www.transportation.gov/sites...-2018-atcr.pdf
The VDB rate dropped by roughly half compared to last year-- 0.05% of passengers VDB'd this year compared to 0.11% last year (mainline only). Bummer!
https://www.transportation.gov/sites...-2018-atcr.pdf
The VDB rate dropped by roughly half compared to last year-- 0.05% of passengers VDB'd this year compared to 0.11% last year (mainline only). Bummer!