Nov 30, 2018, 8:49 am
Last edit by: ryandc99
Link to open 2020 and beyond version of this thread:
https://www.flyertalk.com/forum/delt...20-beyond.html
My (LoganFlyer's) guide to maximizing your bump chances on Delta:
https://www.flyertalk.com/forum/30484249-post1713.html
(The concise version:
1. Use the App to see if more people are looking for seats than there are seats available. As part of the Customer Commitment, gate agents, phone res agents, and tickets agents must tell you if a flight is overbooked if you ask. (They don't need to say by how many seats.)
2. Do everything you can to get on the volunteer list through OLCI or a kiosk at the airport, since some GAs use that list.
3. Talk to the GA as soon as the gate opens up--don't wait for them to make an announcement.
4. Don't be afraid to negotiate with the GA.)
https://www.flyertalk.com/forum/delt...20-beyond.html
My (LoganFlyer's) guide to maximizing your bump chances on Delta:
https://www.flyertalk.com/forum/30484249-post1713.html
(The concise version:
1. Use the App to see if more people are looking for seats than there are seats available. As part of the Customer Commitment, gate agents, phone res agents, and tickets agents must tell you if a flight is overbooked if you ask. (They don't need to say by how many seats.)
2. Do everything you can to get on the volunteer list through OLCI or a kiosk at the airport, since some GAs use that list.
3. Talk to the GA as soon as the gate opens up--don't wait for them to make an announcement.
4. Don't be afraid to negotiate with the GA.)
Compensation: “Bumps” — Voluntary and Involuntary Denied Boarding [2000-2019]
Apr 25, 2018, 7:23 am
#1621
Suspended
Join Date: Nov 2010
Location: MEM
Programs: Starbucks Green Card
Posts: 5,431
Apr 25, 2018, 2:39 pm
#1622
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Earth. Residency:HKG formerly:YYZ
Programs: CX, DL, Nexus/GE, APEC
Posts: 10,685
It is a free market, supply vs demand. There is no fix $/hr algorithm. Just offer enough within one's authority to get the flight out of without doing any IDB.
Apr 25, 2018, 4:13 pm
#1623
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
I think I have all of you beat. I received a $600 voucher for taking an earlier flight. I knew my RDU-ATL flight was oversold, was the first and only person there to talk to GA 1 hour prior. She put me as #1 on the volunteer list but then offered the RDU-ATL flight currently boarding at the next gate. I asked if there would be compensation for taking it and she said no, so I said I would just hang out and take the bump. She then offered me the voucher to get on the earlier flight, so I did. My third $600 voucher this year and first ever for taking an earlier flight.
-outoftown
-outoftown
Apr 25, 2018, 4:16 pm
#1624
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
How new is the rule of not offering bumps until after the door closes? I was offered a bump last November before boarding even started. In fact I was first in line at the gate agent desk when they opened about 1 hour before departure. I was offered the bump well before boarding started - actually just after they opened.
Apr 26, 2018, 3:44 pm
#1625
FlyerTalk Evangelist
Join Date: Sep 2005
Location: MN
Programs: Lots of programs, dirt on all of them!
Posts: 11,938
Compensation was processed when they told me they needed me - at least 1 hour before flight departure and well before boarding started. No red coat was involved, just one of the two gate agents.
Apr 26, 2018, 5:56 pm
#1626
Join Date: Jul 2015
Location: MSN
Programs: DL GM, Marriott Titanium, Amtrak Member
Posts: 226
It helps to ask nicely!
I was flying MSN-ATL-LAS on a Tuesday. An earlier MSN-DTW flight was delayed, pushing MSN-ATL over by at least 2, and I was offered to bid at check-in. A very helpful check-in agent was already updating my itinerary as I was checking a bag. She offered me MSN-MSP-LAS in confirmed first class, getting in earlier! I said that sounds great but is there any chance my bid would still apply? She said no but I still got a $200 voucher as a courtesy. I said wow and thanked her!
When my flights posted, I got full F credit (double MQM).
I was flying MSN-ATL-LAS on a Tuesday. An earlier MSN-DTW flight was delayed, pushing MSN-ATL over by at least 2, and I was offered to bid at check-in. A very helpful check-in agent was already updating my itinerary as I was checking a bag. She offered me MSN-MSP-LAS in confirmed first class, getting in earlier! I said that sounds great but is there any chance my bid would still apply? She said no but I still got a $200 voucher as a courtesy. I said wow and thanked her!
When my flights posted, I got full F credit (double MQM).
Apr 26, 2018, 5:59 pm
#1627
Join Date: Jan 2013
Location: midwest
Programs: DL PM, Marriott Gold
Posts: 920
I'm not sure if I am correct, but it looks like perhaps DL 132 had a swap from the A350 to a 777 out of DTW this evening. I'm on that route in P.E. in less than two weeks, and wondering what the procedure is in that case? The 777 has 5 more J seats, and actually has fewer C+ seats than the 350 has P.E. (and of course C+ is a downgrade). Swap to an A333 would likewise mean mostly downgrades I assume.
Would DL op-up as many as possible, and do so based on fare class priority, and then downgrade everyone else? What are the compensation options if one ends up in C+ (or worse)? I am going out of my way (could have booked MSP-AMS nonstop) to fly the A350 and check out P.E. I also have an onward connection so I'd have some challenges but could perhaps take a different flight with OpUp inventory if that is an allowed option?
Most likely everything goes smoothly, but knowledge ahead of time could help in a swap. Thanks.
Would DL op-up as many as possible, and do so based on fare class priority, and then downgrade everyone else? What are the compensation options if one ends up in C+ (or worse)? I am going out of my way (could have booked MSP-AMS nonstop) to fly the A350 and check out P.E. I also have an onward connection so I'd have some challenges but could perhaps take a different flight with OpUp inventory if that is an allowed option?
Most likely everything goes smoothly, but knowledge ahead of time could help in a swap. Thanks.
Apr 28, 2018, 11:48 pm
#1628
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
I guess I was wrong about the redcoat being required, then. Maybe some GAs know how to process early. (The one time I got compensation early, the GA called a redcoat to do it; another time, I lost out because the GA couldn't issue compensation early. The offer was $1,000 plus a connection leaving before my flight was scheduled to. When the GA couldn't do the compensation, we waited; the flight was delayed, and they rebooked people who were going to miss their connections, so no volunteers were needed.)
May 10, 2018, 5:19 pm
#1629
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
The last time I was VDB’d on a badly overbooked flight due to equipment downgrade from 767 to 757 and went from a connecting flight to a non-stop, the GA stated that I wouldn’t get any voucher because “DL is doing me a favor and I will be getting to my destination 2 hours earlier by going from a connecting flight to a non-stop.” (It really wasn’t a favor as I still had to wait for someone else who was actually on my original second flight and my bags went on my original flight)
May 18, 2018, 1:27 pm
#1630
Join Date: Dec 2002
Location: Washington, DC, Chapel Hill, NC (RDU)
Programs: DL Plat (won't hit DM again) 2MM (2.5), HH Gold, PC Gold, Hyatt Plat
Posts: 5,626
I flew DL 164, MSP-AMS, May 17. This is at 10:06 pm, last AMS flight from central and eastern time zones and I doubt there is anything later from the west coast.
DL was looking for 2 or 3 volunteers and got them for $500 each. I was really surprised. It meant flying the next day. The offer included a hotel and meals “if MSP is not your home.” Maybe “midwestern nice” folks wanting to help out.
DL was looking for 2 or 3 volunteers and got them for $500 each. I was really surprised. It meant flying the next day. The offer included a hotel and meals “if MSP is not your home.” Maybe “midwestern nice” folks wanting to help out.
May 18, 2018, 3:35 pm
#1631
Join Date: Mar 2013
Location: LBB
Programs: UA 1K 1MM ★G | Marriott LTT | Hilton ♦ | Hertz PC | Global Entry TSA Pre ✓
Posts: 2,820
I flew DL 164, MSP-AMS, May 17. This is at 10:06 pm, last AMS flight from central and eastern time zones and I doubt there is anything later from the west coast.
DL was looking for 2 or 3 volunteers and got them for $500 each. I was really surprised. It meant flying the next day. The offer included a hotel and meals “if MSP is not your home.” Maybe “midwestern nice” folks wanting to help out.
DL was looking for 2 or 3 volunteers and got them for $500 each. I was really surprised. It meant flying the next day. The offer included a hotel and meals “if MSP is not your home.” Maybe “midwestern nice” folks wanting to help out.
May 19, 2018, 4:50 pm
#1632
FlyerTalk Evangelist
Join Date: Feb 2005
Location: PHX & AGP
Programs: AA Lifetime PLT, Bonvoy Lifetime Titanium, Hilton Gold
Posts: 11,453
I flew DL 164, MSP-AMS, May 17. This is at 10:06 pm, last AMS flight from central and eastern time zones and I doubt there is anything later from the west coast.
DL was looking for 2 or 3 volunteers and got them for $500 each. I was really surprised. It meant flying the next day. The offer included a hotel and meals “if MSP is not your home.” Maybe “midwestern nice” folks wanting to help out.
DL was looking for 2 or 3 volunteers and got them for $500 each. I was really surprised. It meant flying the next day. The offer included a hotel and meals “if MSP is not your home.” Maybe “midwestern nice” folks wanting to help out.
May 24, 2018, 7:28 pm
#1633
Join Date: Nov 2013
Programs: Delta diamond, SPG platinum, Hyatt diamond
Posts: 351
Sunday Night MCI-MSP oversold by 3 people, $500 gift card and flight out next day. Got my flight refunded and jumped on a southwest flight and got home same time.
Jun 27, 2018, 3:11 pm
#1634
Join Date: Jan 2011
Location: BOS
Programs: DL DM
Posts: 107
On Monday, I was scheduled to fly PSC-MSP-EWR (paid economy, free upgraded to F on the first leg and C+ on the second leg).
PSC-MSP was oversold by 1.
Took the $500 gift card, $30 in meal vouchers, and was routed PSC-SLC-LAX-JFK (F on the first leg, C+ on the second leg, and confirmed Delta One from LAX-JFK)
PSC-MSP was oversold by 1.
Took the $500 gift card, $30 in meal vouchers, and was routed PSC-SLC-LAX-JFK (F on the first leg, C+ on the second leg, and confirmed Delta One from LAX-JFK)
Jul 8, 2018, 8:04 pm
#1635
Join Date: Nov 2008
Location: ORD
Programs: AA PLT
Posts: 2,781
Midweek SLC-FCA oversold by 2. GA was offering $800 when we boarded (which was toward the end of the process). No takers, GA came onboard and repeated announcement. We were holding out for at least the $1300 IDB level since everyone was already seated and no one seemed interested. In the end it sounded like she took a family of 4 off (I think paying all 4 $800) and provided a hotel. Sort of regretted not mentioning our price point, since we would've done it for less than $1600 each. (I was also somewhat influenced by the $6k that two of my family members each got on UA earlier this year for ORD-CUN.)