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Compensation: “Bumps” — Voluntary and Involuntary Denied Boarding

Compensation: “Bumps” — Voluntary and Involuntary Denied Boarding

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Old Nov 30, 18, 9:55 am   -   Wikipost
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Last edit by: 3Cforme
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My (LoganFlyer's) guide to maximizing your bump chances on Delta:

https://www.flyertalk.com/forum/30484249-post1713.html

(The concise version:

1. Use the App to see if more people are looking for seats than there are seats available. As part of the Customer Commitment, gate agents, phone res agents, and tickets agents must tell you if a flight is overbooked if you ask. (They don't need to say by how many seats.)
2. Do everything you can to get on the volunteer list through OLCI or a kiosk at the airport, since some GAs use that list.
3. Talk to the GA as soon as the gate opens up--don't wait for them to make an announcement.
4. Don't be afraid to negotiate with the GA.)
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Old Nov 25, 18, 2:51 pm
  #1696  
 
Join Date: Nov 2013
Programs: Delta diamond, SPG platinum, Hyatt diamond
Posts: 303
$500 Mdw-msp

Flight was oversold by 1 and everyone showed up. They couldn’t get me out tonight but I was able to grab a direct flight on southwest instead so it worked out fine and the tickets were the same cost.
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Old Nov 25, 18, 2:57 pm
  #1697  
 
Join Date: Mar 2015
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Thumbs up

Originally Posted by Jay00848 View Post
Flight was oversold by 1 and everyone showed up. They couldn’t get me out tonight but I was able to grab a direct flight on southwest instead so it worked out fine and the tickets were the same cost.
Just curious if you gave up an upgrade as a Diamond? Still worth the $500, but worth factoring in.
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Old Nov 25, 18, 4:04 pm
  #1698  
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They were soliciting volunteers at kiosk baggage check about 3 hours before flight on the 359 (a treat!) on ATL-DTW early afternoon Saturday but cleared a big bunch of standbys and still left with three open seats, if I read the monitor correctly.
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Old Nov 25, 18, 4:06 pm
  #1699  
 
Join Date: Nov 2018
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Quick question

Let’s say GA was looking for 4 volunteers starting at $400 and I was the first and only one to volunteer. Eventually comp goes up to $800 for 3 additional volunteers. In this case do I also get $800 even though I first volunteered at $400?
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Old Nov 25, 18, 4:09 pm
  #1700  
 
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Yes you do.
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Old Nov 25, 18, 4:12 pm
  #1701  
 
Join Date: Nov 2018
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Originally Posted by LoganFlyer View Post
Yes you do.
Thanks! So it’s always better to be the first if schedule is flexible.
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Old Nov 25, 18, 5:56 pm
  #1702  
 
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Originally Posted by shyoo86 View Post

Thanks! So it’s always better to be the first if schedule is flexible.
Exactly
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Old Nov 25, 18, 7:12 pm
  #1703  
 
Join Date: Feb 2016
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Originally Posted by shyoo86 View Post

Thanks! So it’s always better to be the first if schedule is flexible.
We've had limited reports of some people have to ask/verbalize this request prior to receiving their voucher.

I believe years ago there was even a case where a person had to escalate to a Red Coat to get their offer matched to the highest.

Obviously it is very rare - but my point is - please don't be complacent about it. Be polite but make sure you pay attention if you'd like to maximize what you get out of it.
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Old Nov 25, 18, 8:55 pm
  #1704  
 
Join Date: Nov 2013
Programs: Delta diamond, SPG platinum, Hyatt diamond
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Originally Posted by MarkP24 View Post
Just curious if you gave up an upgrade as a Diamond? Still worth the $500, but worth factoring in.
I did give up the upgrade but ended up with a direct and with the storm approaching it was probably a safer bet to get to my destination.
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Old Nov 25, 18, 9:54 pm
  #1705  
 
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Originally Posted by Jay00848 View Post


I did give up the upgrade but ended up with a direct and with the storm approaching it was probably a safer bet to get to my destination.
Did you ask them to rebook you in First?
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Old Nov 26, 18, 5:42 am
  #1706  
 
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Originally Posted by btonkid12345 View Post
Did you ask them to rebook you in First?
There is no first on Southwest
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Old Nov 26, 18, 7:48 am
  #1707  
 
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Originally Posted by MarkP24 View Post
There is no first on Southwest
First class on SW is exit row.
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Old Nov 26, 18, 1:17 pm
  #1708  
 
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Originally Posted by Jay00848 View Post


I did give up the upgrade but ended up with a direct and with the storm approaching it was probably a safer bet to get to my destination.
And to be honest, giving up first class on MDW-MSP would require about an extra $15 of compensation to entice me, if that.
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Old Nov 26, 18, 7:09 pm
  #1709  
 
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Originally Posted by jjmoore View Post
First class on SW is exit row.
I'm not a fan of Southwest, but I hear ya

Originally Posted by SamOF View Post
And to be honest, giving up first class on MDW-MSP would require about an extra $15 of compensation to entice me, if that.
Sounds about right. Maybe $20
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Old Nov 26, 18, 10:00 pm
  #1710  
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Originally Posted by shyoo86 View Post
Let’s say GA was looking for 4 volunteers starting at $400 and I was the first and only one to volunteer. Eventually comp goes up to $800 for 3 additional volunteers. In this case do I also get $800 even though I first volunteered at $400?
Generally, yes, but it's always best to tell the agent that you want the largest amount anyone gets.
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