Last edit by: ryandc99
Link to open 2020 and beyond version of this thread:
https://www.flyertalk.com/forum/delt...20-beyond.html
My (LoganFlyer's) guide to maximizing your bump chances on Delta:
https://www.flyertalk.com/forum/30484249-post1713.html
(The concise version:
1. Use the App to see if more people are looking for seats than there are seats available. As part of the Customer Commitment, gate agents, phone res agents, and tickets agents must tell you if a flight is overbooked if you ask. (They don't need to say by how many seats.)
2. Do everything you can to get on the volunteer list through OLCI or a kiosk at the airport, since some GAs use that list.
3. Talk to the GA as soon as the gate opens up--don't wait for them to make an announcement.
4. Don't be afraid to negotiate with the GA.)
https://www.flyertalk.com/forum/delt...20-beyond.html
My (LoganFlyer's) guide to maximizing your bump chances on Delta:
https://www.flyertalk.com/forum/30484249-post1713.html
(The concise version:
1. Use the App to see if more people are looking for seats than there are seats available. As part of the Customer Commitment, gate agents, phone res agents, and tickets agents must tell you if a flight is overbooked if you ask. (They don't need to say by how many seats.)
2. Do everything you can to get on the volunteer list through OLCI or a kiosk at the airport, since some GAs use that list.
3. Talk to the GA as soon as the gate opens up--don't wait for them to make an announcement.
4. Don't be afraid to negotiate with the GA.)
Compensation: “Bumps” — Voluntary and Involuntary Denied Boarding [2000-2019]
#1666
Join Date: Mar 2013
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Looks like Delta is significantly reducing the number of oversales. The new DOT report came out with data for Q2:
https://www.transportation.gov/sites...-2018-atcr.pdf
The VDB rate dropped by roughly half compared to last year-- 0.05% of passengers VDB'd this year compared to 0.11% last year (mainline only). Bummer!
https://www.transportation.gov/sites...-2018-atcr.pdf
The VDB rate dropped by roughly half compared to last year-- 0.05% of passengers VDB'd this year compared to 0.11% last year (mainline only). Bummer!
Not sure why DL would take the other approach... but then again, DL is giving away hard currency by giving out these gift cards and AMEX cards vs. UA giving funny munny that largely goes unused... and even if it is used, UA is banking beacuse the operating costs for tickets purchased with those vouchers is lower than the value of those tickets (or they would be out of business, right?!?).
Interesting dynamics here... and I'm actually shocked that DL gives away so much $$ in gift cards... I guess it's starting to hit their budget pretty hard.
#1667
Moderator: Hyatt; FlyerTalk Evangelist
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What are you deeming the "other" approach? The report merely shows the rate of IDB, right? So we don't know if that means they are booking less aggressively, or if they simply got better at predicting no shows?
gift card spoilage is a thing too...
I'm not sure I follow what you mean here either.
I'm not sure I follow what you mean here either.
#1668
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The second part you didn't follow... I should have explained more clearly.... UA funny munny (i.e. travel credits) is a far more profitable approach than DL giving away AMEX gift cards, Amazon cards, etc. etc. etc.... the reason for this is that even though they give me, let's say, $300 travel credit, UA's cost when I use that ticket is strictly the operating cost to transport me from point A to point B. In many instances, I would use that for a closer-in booking in a more expensive fare class. In this case, UA's operating cost doesn't change, but I have to use the whole voucher... therefore, UA gets my voucher while providing me a fairly minimal service. Though the voucher was worth $300 to me because I would likely have spent money out of pocket otherwise, it is worth far less than $300 to UA.
#1669
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The second part you didn't follow... I should have explained more clearly.... UA funny munny (i.e. travel credits) is a far more profitable approach than DL giving away AMEX gift cards, Amazon cards, etc. etc. etc.... the reason for this is that even though they give me, let's say, $300 travel credit, UA's cost when I use that ticket is strictly the operating cost to transport me from point A to point B. In many instances, I would use that for a closer-in booking in a more expensive fare class. In this case, UA's operating cost doesn't change, but I have to use the whole voucher... therefore, UA gets my voucher while providing me a fairly minimal service. Though the voucher was worth $300 to me because I would likely have spent money out of pocket otherwise, it is worth far less than $300 to UA.
#1670
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#1671
Join Date: Mar 2013
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With Dr. Dao in the past now, and compensation programs modified so that much larger travel credits and gift cards are able to be given away by gate agents, IDB's are incredibly rare, evidenced by this consumer protection report, compared to the past (when I witnessed far more IDB's take place at various airports - was rare to see a VDB certificate greater than $400 in those days).... since Dr. Dao, I have not seen another IDB in person on UA, and the data shows less than 100 took place all year this year.
Anyway... too many tangents here.... just happy to see more VDB taking place on UA... and would hope that things don't tighten up on DL because I will fly a LOT of DL next year after my relocation to FL, and I would like to dip into some of those gift cards!!
#1672
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The "other approach" being the one where they slow down oversale booking (which comes at the sacrifice of revenue as more flights go with open seats as a result).
The second part you didn't follow... I should have explained more clearly.... UA funny munny (i.e. travel credits) is a far more profitable approach than DL giving away AMEX gift cards, Amazon cards, etc. etc. etc.... the reason for this is that even though they give me, let's say, $300 travel credit, UA's cost when I use that ticket is strictly the operating cost to transport me from point A to point B. In many instances, I would use that for a closer-in booking in a more expensive fare class. In this case, UA's operating cost doesn't change, but I have to use the whole voucher... therefore, UA gets my voucher while providing me a fairly minimal service. Though the voucher was worth $300 to me because I would likely have spent money out of pocket otherwise, it is worth far less than $300 to UA.
The second part you didn't follow... I should have explained more clearly.... UA funny munny (i.e. travel credits) is a far more profitable approach than DL giving away AMEX gift cards, Amazon cards, etc. etc. etc.... the reason for this is that even though they give me, let's say, $300 travel credit, UA's cost when I use that ticket is strictly the operating cost to transport me from point A to point B. In many instances, I would use that for a closer-in booking in a more expensive fare class. In this case, UA's operating cost doesn't change, but I have to use the whole voucher... therefore, UA gets my voucher while providing me a fairly minimal service. Though the voucher was worth $300 to me because I would likely have spent money out of pocket otherwise, it is worth far less than $300 to UA.
#1673
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I think the point is that the voucher isn't actually costing the airline its face value. Example, you have a $300 viucher. If you buy a $1000 ticket that only costs DL $500 in actual costs, then DL didn't actually really spend/lose anything. However if they issue a gift card, they're actually spending $300.
#1674
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Every person's use is different.
For me, a voucher usually means I will take a trip I wouldn't otherwise have taken, or that I would have used miles for.... in which case it's hard to truly say that it cost the airline the full $$....
For some of us, these vouchers truly displace revenue spending (as is in your case). I have thought more about this since my original post several days ago, and I think this is a very complicated equation that likely only the statisticians working for the airline know the true revenue impact.
#1675
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I think the point is that the voucher isn't actually costing the airline its face value. Example, you have a $300 viucher. If you buy a $1000 ticket that only costs DL $500 in actual costs, then DL didn't actually really spend/lose anything. However if they issue a gift card, they're actually spending $300.
The actual marginal cost is likely closer to $100, maybe less (unless the flight sells out, in which case it's $1,000).
But the vouchers get some people to fly who wouldn't otherwise, so there's typically marginal revenue, or at least only a trivial cost for them.
And I don't believe they pay full price for the gift cards, though I have no way of knowing.
#1676
Join Date: Jun 2012
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Volunteers were solicited at OLCI for PHL-BOS tonight on the last flight of the evening. I put in my bid. I'm not too hopeful that I'll actually be selected though, since I'm a Gold on a Basic Economy ticket.
#1677
Join Date: Sep 2005
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I've rarely, if ever, seen BE come into play when DL selects volunteers. The GA orders volunteers either based on the amount people put in to bid (lowest bid gets priority) or they ignore that list completely and go by the order people ask them at the gate. If you really want this bump, I'd recommend getting to the gate early and asking about the oversold situation as soon as the GA opens the gate up.
#1678
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I've rarely, if ever, seen BE come into play when DL selects volunteers. The GA orders volunteers either based on the amount people put in to bid (lowest bid gets priority) or they ignore that list completely and go by the order people ask them at the gate. If you really want this bump, I'd recommend getting to the gate early and asking about the oversold situation as soon as the GA opens the gate up.
#1679
Join Date: Jun 2012
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As long as my incoming AA flight isn't delayed, I think I'll be there with 2 hours to spare. Should I look up alternative flights beforehand to make it easier? Will they put me on AA? Since it's the last flight, I don't mind taking the bump if it included a hotel room either.
#1680
Join Date: May 2011
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As long as my incoming AA flight isn't delayed, I think I'll be there with 2 hours to spare. Should I look up alternative flights beforehand to make it easier? Will they put me on AA? Since it's the last flight, I don't mind taking the bump if it included a hotel room either.
It doesn't hurt to have some flight options in mind but usually the GA's are pretty good about getting you out ASAP after a VDB. However if you want to go tomorrow night versus tomorrow morning i'm sure they would honor this request.