Award Ticket Success - Post It Here
#4561
FlyerTalk Evangelist
Join Date: Nov 2009
Location: SEA (the REAL Washington); occasionally in the other Washington (DCA area)
Programs: DL PM 1.57MM; AS MVPG 100K
Posts: 21,371
it took a 2-minute call to VS but was basically painless
Last edited by jrl767; Jan 4, 2016 at 11:36 am
#4562
Join Date: May 2001
Location: Katy, TX
Programs: AA - PLT(2MM); DL - PM(2MM); Hilton - Gold; Marriott Bonvoy- Titanium; Hyatt - Platinum
Posts: 1,718
AF Segment Snafu
Both yesterday, and today, I tried to book two low level J award tickets that included an AF segment, specifically CDG-MAN, as part of a CDG-MAN-JFK itinerary. Online showed two seats available for the trip. I went thru the booking process and clicked on "complete purchase," only to find the screen go "gray" and go no further.
So, I called the PLT line and the agent proceeded to input the flights that I had just done so online. She had the same issue, with the AF segment actually telling her "sale denied." Is this common, that the award shows being available initially, but when trying to actually reserve, comes back "unavailable?"
So, I called the PLT line and the agent proceeded to input the flights that I had just done so online. She had the same issue, with the AF segment actually telling her "sale denied." Is this common, that the award shows being available initially, but when trying to actually reserve, comes back "unavailable?"
#4563
Join Date: May 2015
Location: DCA
Programs: AA EXP, DL FO, Marriott Titanium
Posts: 6,712
CVG-ATL-LHR; AMS-MSP
All low-level J. Flying out of AMS to avoid ~$300 per ticket UK Air Passenger Duty. Using BA Avios to fly LHR-AMS. Still have to find a good way to get from MSP-CVG. R level space just opened up on MSP-CVG, but they won't let me add it onto the reservation without repricing the whole thing at a higher level. Pretty sure you used to be able to do that.
All low-level J. Flying out of AMS to avoid ~$300 per ticket UK Air Passenger Duty. Using BA Avios to fly LHR-AMS. Still have to find a good way to get from MSP-CVG. R level space just opened up on MSP-CVG, but they won't let me add it onto the reservation without repricing the whole thing at a higher level. Pretty sure you used to be able to do that.
Last edited by KDCAflyer; Jan 4, 2016 at 7:20 pm
#4564
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
CVG-ATL-LHR; AMS-MSP
All low-level J. Flying out of AMS to avoid ~$300 per ticket UK Air Passenger Duty. Using BA Avios to fly LHR-AMS. Still have to find a good way to get from MSP-CVG. R level space just opened up on MSP-CVG, but they won't let me add it onto the reservation without repricing the whole thing at a higher level. Pretty sure you used to be able to do that.
All low-level J. Flying out of AMS to avoid ~$300 per ticket UK Air Passenger Duty. Using BA Avios to fly LHR-AMS. Still have to find a good way to get from MSP-CVG. R level space just opened up on MSP-CVG, but they won't let me add it onto the reservation without repricing the whole thing at a higher level. Pretty sure you used to be able to do that.
#4565
Join Date: May 2013
Location: RMS
Programs: DL Plat, UA Gold, Bonvoy Titanium, Hilton Credit Card Diamond
Posts: 8,789
Yes they did use to let you add piece meal to your itinerary. However with the change to forced enforcement of married segments/pricing based on origin/destination, they've made it so that the whole ticket has to be available. I'm still able to find agents willing to do it, but it's becoming harder and harder to find one.
#4566
Join Date: May 2015
Location: DCA
Programs: AA EXP, DL FO, Marriott Titanium
Posts: 6,712
Yes they did use to let you add piece meal to your itinerary. However with the change to forced enforcement of married segments/pricing based on origin/destination, they've made it so that the whole ticket has to be available. I'm still able to find agents willing to do it, but it's becoming harder and harder to find one.
If this is indeed the case, it seems that I've found yet another stealth devaluation, and a pretty major one at that.
#4567
Join Date: Jun 2005
Location: Charlotte, NC, USA | CLT, formerly LHR & AMS (with just a bit of PSP)
Programs: BAEC Gold, Hilton Diamond, BonVoy Titanium, (soon former) Caesars7*, (former) Wynn Black, HR "Icon"
Posts: 8,172
CVG-ATL-LHR; AMS-MSP
All low-level J. Flying out of AMS to avoid ~$300 per ticket UK Air Passenger Duty. Using BA Avios to fly LHR-AMS. Still have to find a good way to get from MSP-CVG. R level space just opened up on MSP-CVG, but they won't let me add it onto the reservation without repricing the whole thing at a higher level. Pretty sure you used to be able to do that.
All low-level J. Flying out of AMS to avoid ~$300 per ticket UK Air Passenger Duty. Using BA Avios to fly LHR-AMS. Still have to find a good way to get from MSP-CVG. R level space just opened up on MSP-CVG, but they won't let me add it onto the reservation without repricing the whole thing at a higher level. Pretty sure you used to be able to do that.
I guess, it just gets kind of depressing when to use miles you are adding so much inconvenience like the extra LHR-AMS segment and the trouble of now coordinating your MSP-CVG final segment. In my personal life, I only use miles (90% low) when the flights and flight times are optimal. Otherwise, I pass and just wait for another opportunity. Of course, we are a family of five that constantly "shuffles" back and forth to Europe (and some trips to Asia)... so there are many opportunities throughout the year...
#4569
Join Date: Jun 2007
Location: FL, but want to Expatriate to SE Asia ASAP
Programs: WN,DL,AA,UA,B6,more!
Posts: 810
This (minor) success is not typical of this thread but thought I would share anyway.
On the surface it sounds bad but it really worked out well for me in the end.
On December 26th I was scheduled to fly a Southwest award ticket from JAX to ATL at 8PM. At 10AM on December 26th I got a delay notification of 2 hours.
Having just flown ATL-JAX on Southwest inbound December 23 and I was delayed 6 hours (weather, 3 AM arrival) I didn't like the idea of being delayed again. I checked all other flights between ATL and JAX and no others were delayed on any airline in either direction that I could find. No weather in the area that I could see causing my delay.
I checked and saw an ideally timed Delta flight JAX-ATL was 20,000 + $5.60. It was "expensive" in miles for a short one way domestic economy ticket. Cash price was $450++
I first called Southwest and they had no other alternatives to offer me. I was stuck with a delay which had now grown to 3 hours. Not wanting another 3AM arrival I cancelled the southwest ticket (free) and booked the Delta flight for 20k Skypesos + $5.60.
While I always strive to redeem at the lowest level there are a few cases, like this one, where paying a higher price makes sense for me. There is no close in booking charge and I got home at a reasonable hour. For the record my Southwest flight I was originally booked on got in 4 hours late (after midnight so no more MARTA trains home for me) and would have had me waiting around for quite a long time.
I call this one a great success!
On the surface it sounds bad but it really worked out well for me in the end.
On December 26th I was scheduled to fly a Southwest award ticket from JAX to ATL at 8PM. At 10AM on December 26th I got a delay notification of 2 hours.
Having just flown ATL-JAX on Southwest inbound December 23 and I was delayed 6 hours (weather, 3 AM arrival) I didn't like the idea of being delayed again. I checked all other flights between ATL and JAX and no others were delayed on any airline in either direction that I could find. No weather in the area that I could see causing my delay.
I checked and saw an ideally timed Delta flight JAX-ATL was 20,000 + $5.60. It was "expensive" in miles for a short one way domestic economy ticket. Cash price was $450++
I first called Southwest and they had no other alternatives to offer me. I was stuck with a delay which had now grown to 3 hours. Not wanting another 3AM arrival I cancelled the southwest ticket (free) and booked the Delta flight for 20k Skypesos + $5.60.
While I always strive to redeem at the lowest level there are a few cases, like this one, where paying a higher price makes sense for me. There is no close in booking charge and I got home at a reasonable hour. For the record my Southwest flight I was originally booked on got in 4 hours late (after midnight so no more MARTA trains home for me) and would have had me waiting around for quite a long time.
I call this one a great success!
#4571
Join Date: May 2013
Location: RMS
Programs: DL Plat, UA Gold, Bonvoy Titanium, Hilton Credit Card Diamond
Posts: 8,789
Originally ticketed SAT-DTW-MUC and IAD-DTW-MUC at 62.5k/person on the day the flights came available. When return flights opened up I called to add them because 1) I wanted to avoid European origination fee on a one-way and 2) I wanted to add an overnight (<24 hr) stop in London.
The agent added LUX-AMS-LHR-DTW-IAD to the first ticket and then actually apologized it would price as 92.5k. At first I thought he meant an add-collect of 92.5k, but I was ecstatic when I realized he meant total price. I actually only had about 115k miles in my account at the time, so I was planning to call back the next week after my AMEX statement closed to add the return on the second ticket. Instead, I was able to add LUX-AMS-LHR-DTW-SAT to that one which also priced at a total of 92.5k roundtrip.
I have no idea whether any of this was caused by combining partners (KL, VS, along with DL domestic), having an open jaw, stopping overnight on an itinerary that isn't normally shown in search results, or some other glitch. Regardless, I'm happy about it because I saved 60k miles and didn't have to worry about space disappearing while I waited for my credit card miles to post.
#4573
Join Date: Feb 2010
Posts: 959
Sounds like they charged you for Y one-way. I would make sure both the outbound and inbound are indeed in J.
Last edited by seychellesbound; Jan 7, 2016 at 7:55 pm
#4575
Join Date: May 2013
Location: RMS
Programs: DL Plat, UA Gold, Bonvoy Titanium, Hilton Credit Card Diamond
Posts: 8,789
BTW, I'm fine deleting the original post. Maybe we should leave them up for another day or so in order for a few more FTers to see them. No agent has mentioned anything about it to me, and I've made a couple calls for changes due to several schedule changes.