Using SkyMiles with Alaska Airlines
Apr 10, 2012, 10:34 am
#76
Join Date: May 2007
Location: SEA
Programs: Delta Platinum Medallion, Marriott Platinum
Posts: 624
Booking Alaska Super Saver awards with SkyMiles
Recently, as I've done in the past, I've tried to book Alaska Super Saver first class rewards using Delta miles. I like to do this for a couple of reasons; free changes and for some reason, these price at 22.5K Skymiles but are 25K Alaska miles, so it's costing me less.
Everything appears to work...I find the flights and then go to checkout and I get a 'just sold out'. When I call the DM desk, they try and process and then it comes back "unconfirmed" from Alaska for one of the flights. They tell me it's Alaska's issue and of course, Alaska says it's Delta's issue.
So, even though there is "A" availability that Delta can "see", it cannot be booked.
Anyone understand why?
Thanks!
Everything appears to work...I find the flights and then go to checkout and I get a 'just sold out'. When I call the DM desk, they try and process and then it comes back "unconfirmed" from Alaska for one of the flights. They tell me it's Alaska's issue and of course, Alaska says it's Delta's issue.
So, even though there is "A" availability that Delta can "see", it cannot be booked.
Anyone understand why?
Thanks!
Apr 10, 2012, 12:27 pm
#77
Join Date: Jun 2005
Location: Huntsville, AL
Programs: DL DM 1.929MM, Hilton Lifetime Diamond, IHG Platinum, Avis CHM, Marriott Titanium (lifetime gold)
Posts: 7,859
As for the rest, ask to be transferred to tech support.
David
Apr 10, 2012, 12:42 pm
#78
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Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,404
When you use DL miles, the DL mileage charts apply although you normally can only book low award tickets on partner airlines.
Apr 10, 2012, 1:42 pm
#79
Join Date: May 2007
Location: SEA
Programs: Delta Platinum Medallion, Marriott Platinum
Posts: 624
I was able to book a low mileage 25K Alaska award on DL.com for 45K miles. The issue was that I could not pick one of the flights that showed in the list of availability, and neither Alaska or Delta was able to resolve it. DL couldn't and Alaska wouldn't. :-)
Apr 10, 2012, 1:51 pm
#80
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Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
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Posts: 100,404
You need to contact DL if you're using DL miles. Could the agent see low award availability for the flight you wanted? Did you try hanging up and calling again or asking to talk to DL tech support if you were trying to book it on line?
Apr 10, 2012, 2:08 pm
#81
Join Date: May 2007
Location: SEA
Programs: Delta Platinum Medallion, Marriott Platinum
Posts: 624
Yes, they saw the "A" availability. I was on hold while he tried tech support.
Apr 10, 2012, 2:37 pm
#82
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Join Date: Sep 2005
Location: MN
Programs: Lots of programs, dirt on all of them!
Posts: 11,938
In any case, when I book Alaska Air flights using delta.com I first check alaskaair.com for availability. Only then do I go to delta.com to book. If you are not doing this first, then you might consider it. I never have a problem finding the availability on delta.com once I find availability on alaskaair.com
Apr 10, 2012, 4:28 pm
#83
Join Date: May 2007
Location: SEA
Programs: Delta Platinum Medallion, Marriott Platinum
Posts: 624
Maybe it is me, but this makes no sense - book a 25K mile award for 45K miles?
In any case, when I book Alaska Air flights using delta.com I first check alaskaair.com for availability. Only then do I go to delta.com to book. If you are not doing this first, then you might consider it. I never have a problem finding the availability on delta.com once I find availability on alaskaair.com
In any case, when I book Alaska Air flights using delta.com I first check alaskaair.com for availability. Only then do I go to delta.com to book. If you are not doing this first, then you might consider it. I never have a problem finding the availability on delta.com once I find availability on alaskaair.com
This was the first time I've had this issue. It showed available on Alaska at the low award, it showed available on DL.com, but was unbookable.
Apr 10, 2012, 7:08 pm
#84
FlyerTalk Evangelist
Join Date: Sep 2005
Location: MN
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Hang up and call again. Occasionally an agent is looking at the wrong date or the wrong flight (can happen with DL-operated flights too). I have had to call back, get a different agent and everything works eventually.
Apr 11, 2012, 9:20 am
#85
Join Date: May 2007
Location: SEA
Programs: Delta Platinum Medallion, Marriott Platinum
Posts: 624
Jun 20, 2012, 10:54 pm
#86
Join Date: Feb 2001
Location: NYC
Programs: CO
Posts: 608
I am trying to book a one way AS award from SEA-ORD on Aug 19 for 20k miles, but the flights are not showing on DL.com. I can book it on the AS site, but again the availability isn't showing on DL. I'm assuming I can call and get the AS seats at that level, but interested as to why it doesn't work. Anyone experience this issue or know a way around?
Jun 21, 2012, 1:10 am
#88
Join Date: Nov 2009
Location: Yellow Springs
Programs: AS 75k
Posts: 1,523
I am trying to book a one way AS award from SEA-ORD on Aug 19 for 20k miles, but the flights are not showing on DL.com. I can book it on the AS site, but again the availability isn't showing on DL. I'm assuming I can call and get the AS seats at that level, but interested as to why it doesn't work. Anyone experience this issue or know a way around?
Jun 21, 2012, 8:03 am
#89
Join Date: Mar 2011
Programs: Delta Ballast Medallion, Card Carrying Honorary KM
Posts: 553
we use the same system as on DL flights just tick two boxes that searches specific airline, award travel, AS - AS flights are one of the few easier searches for us!