Original Routing Credit, or ORC: The Definitive Thread
Mar 31, 2010, 8:55 pm
#92
FlyerTalk Evangelist
Join Date: Mar 2004
Location: Under an ORD approach path
Programs: DL PM, MM. Coffee isn't a drug, it's a vitamin.
Posts: 12,935
It is incumbent upon us. Don't you recall the contract you had to sign when you joined FT, saying you would strive for every single RDM and MQM available, no matter what the cost?
Mar 31, 2010, 9:22 pm
#93
Suspended
Join Date: Nov 2003
Location: Tucson, AZ, USA. UA 1K, reluctant but * best in class * DL FO/MM. Former BA jumpseat rider and scourge of Dilbertian management and apologists. As LX might - and do - say: "....an experienced frequent flyer of international airlines"
Posts: 3,386
They not only didn't fix that, but they switched my return routing to the original routing (which I specifically did not request; in fact, my original request was submitted before I flew the return). On the return I also took a VDB resulting in one segment being rebooked in Y. They put me back in U on the original, shorter route.
So, instead of giving me the missing 135 MQM's, the Delta Medallion Desk deducted 400 MQM's from my account.
So, instead of giving me the missing 135 MQM's, the Delta Medallion Desk deducted 400 MQM's from my account.
I wonder why savvy travelers make excuses for this when it doesn't seem to comply with DL's own policy - although DL reserves the right to be very arbitrary with many aspects of CS and SMS service.
That's why I reserve the right to be arbitrary with my paid DL bookings
And factually this service doesn't compete well with CO's original routing credit process that I've been using. I emailed OPSC for original routing credit after my SQ rebooking. The SQ flight posted - in full Y, in fact, earning almost 15,000 MQM which was far more EQMs than the original routing, but of course far fewer RDMs. That's an enormous number for a single flight #, perhaps one of the biggest available anywhere. But I don't need EQs, prefer RDMs which were maximized by CO to GUM.
It took about ten days, but it was worth it - all posted correctly including Extra Mile and CO PPMC 25% bonuses.
Maybe you've been ID'd as an FT troublemaker and all DL buckets (Z class for ug, original routing credit, whatever) are permanently closed.
Mar 31, 2010, 9:56 pm
#94
Join Date: Mar 2010
Location: NYC,BCN
Programs: DL-PM, TK-Elite, AA-lifetime gold, SPG-Plat
Posts: 453
Follow up- it's getting worse.
I e-mailed DL again on Mar. 1, and never received a reply. I spoke with SMS mid month, and they said they couldn't see back that far, but they'd put in a request. I sent my e-mail again a couple days ago, mentioning that no one bothered to respond. I received a prompt reply saying they'd fix it.
They did.
My request was for the Original Routing Credit for the outbound, where I took a VDB to a route with 135 less miles. So, I'm only asking for 135 MQM's.
They not only didn't fix that, but they switched my return routing to the original routing (which I specifically did not request; in fact, my original request was submitted before I flew the return). On the return I also took a VDB resulting in one segment being rebooked in Y. They put me back in U on the original, shorter route.
So, instead of giving me the missing 135 MQM's, the Delta Medallion Desk deducted 400 MQM's from my account.
I e-mailed DL again on Mar. 1, and never received a reply. I spoke with SMS mid month, and they said they couldn't see back that far, but they'd put in a request. I sent my e-mail again a couple days ago, mentioning that no one bothered to respond. I received a prompt reply saying they'd fix it.
They did.
My request was for the Original Routing Credit for the outbound, where I took a VDB to a route with 135 less miles. So, I'm only asking for 135 MQM's.
They not only didn't fix that, but they switched my return routing to the original routing (which I specifically did not request; in fact, my original request was submitted before I flew the return). On the return I also took a VDB resulting in one segment being rebooked in Y. They put me back in U on the original, shorter route.
So, instead of giving me the missing 135 MQM's, the Delta Medallion Desk deducted 400 MQM's from my account.
Apr 1, 2010, 9:03 am
#95
FlyerTalk Evangelist
Join Date: Mar 2004
Location: Under an ORD approach path
Programs: DL PM, MM. Coffee isn't a drug, it's a vitamin.
Posts: 12,935
As RTS points out, DL can play games, so when we are completely within the rules we should also be able to play the game. All I'm asking for is full compliance with their game under their rules.
They know who I am. I've personally given my card to Jeff, Ed Bastian and Deltalina.
(and I've explained to Jeff that I'm an extremely low revenue PM, but that is due to their system. I've told him that I'd gladly give them more money if they gave me a real reason to buy higher than LUT on TATL. Real SWU's, or phantom upgrades, or affordable M fares, or a way to u/g one or two HKQ int'l itin's a year).
Apr 1, 2010, 10:01 am
#96
Join Date: Jun 2005
Location: Huntsville, AL
Programs: DL DM 1.929MM, Hilton Lifetime Diamond, IHG Platinum, Avis CHM, Marriott Titanium (lifetime gold)
Posts: 7,857
Apr 1, 2010, 10:43 am
#97
FlyerTalk Evangelist
Join Date: Mar 2004
Location: Under an ORD approach path
Programs: DL PM, MM. Coffee isn't a drug, it's a vitamin.
Posts: 12,935
Apr 1, 2010, 11:47 am
#98
Join Date: Jun 2005
Location: Huntsville, AL
Programs: DL DM 1.929MM, Hilton Lifetime Diamond, IHG Platinum, Avis CHM, Marriott Titanium (lifetime gold)
Posts: 7,857
May 25, 2010, 12:55 pm
#99
Join Date: Jun 2006
Location: AUS
Programs: Delta - Silver
Posts: 329
Original routing mileage request
i was scheduled on delta this morning, but due to a mechanical issue have been rerouted on american. Can I request my original flight miles from delta, or am I sol? Thanks
May 25, 2010, 12:58 pm
#100
Used to be " vincentppetty "
Join Date: Sep 2006
Programs: DL Platinum/1MM; Hyatt Globalist; Marriott Titanium; Loews Platinum; GHA/Omni Platinum; Hilton Gold
Posts: 553
good luck...
good luck with this ...
technically, you should be able to get the mileage -- but, it's usually a fight to do so.
and, technically, they SHOULD give you the MQMs, too -- but, for that, you'll likely have to go through someone a little higher up ...
try searching on here for kevin pinto's e-mail address ...
good luck ...
technically, you should be able to get the mileage -- but, it's usually a fight to do so.
and, technically, they SHOULD give you the MQMs, too -- but, for that, you'll likely have to go through someone a little higher up ...
try searching on here for kevin pinto's e-mail address ...
good luck ...
May 25, 2010, 1:08 pm
#101
Join Date: Feb 2005
Location: milwaukee
Programs: DL Diamond, HH Diamond, Marriott Platinum
Posts: 241
I had a similar situation a month ago. I wasnt able to get the miles by calling the elite desk. However I sent an email on the missing miles form and got credit within 24 hours.^
May 25, 2010, 5:47 pm
#104
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 31,985
Jun 7, 2010, 3:58 am
#105
Join Date: Feb 2009
Location: BER, SAT, AUS
Programs: Feels like FO (AA EXP)
Posts: 1,611
[Question] Original Routing Credit
Hello fellow FT'lers,
I originally booked and paid a trip going from JFK to SAT via SLC. Unfortunately, DL canceled the inbound SLC segment and rebooked me via ATL. The outbound is still routed via SLC.
Based on my calculations, this will leave me 293 miles short of keeping Gold. Am I entiled to request the credit for my original itiniary? Or will I be forced to add another flight on DL this year?
Thx!
I originally booked and paid a trip going from JFK to SAT via SLC. Unfortunately, DL canceled the inbound SLC segment and rebooked me via ATL. The outbound is still routed via SLC.
Based on my calculations, this will leave me 293 miles short of keeping Gold. Am I entiled to request the credit for my original itiniary? Or will I be forced to add another flight on DL this year?
Thx!