Original Routing Credit, or ORC: The Definitive Thread
Nov 7, 2007, 1:47 pm
#31
Join Date: Nov 2004
Location: NYC
Programs: DL PM, Marriott G, Hilton G
Posts: 1,582
Award Waitlist Confirmed 1 of 2 Legs & Keeps Original Routing Too
I have confirmed RT SS award tickets next summer to Europe. I also have us waitlisted on a preferred outbound LGA-ATL-CPH. While DL has yet to load a single seat on the ATL-CPH flight (and may never do so), the LGA-ATL leg is now CONFIRMED. I didn't think they would confirm a partial leg when we are confirmed on a completely different route JFK-CDG-CPH the same day.
FWIW, I am happy that DL is holding the LGA-ATL leg. When I saw that it was available, I figured great, I can now get to ATL and by the time DL loads the ATL-CPH portion, I won't be able to get a NY-ATL flight. I guess that it's not completely screwed up after all.
FWIW, I am happy that DL is holding the LGA-ATL leg. When I saw that it was available, I figured great, I can now get to ATL and by the time DL loads the ATL-CPH portion, I won't be able to get a NY-ATL flight. I guess that it's not completely screwed up after all.
Last edited by avflyer; Nov 7, 2007 at 1:50 pm Reason: Title was misleading
Dec 24, 2007, 7:39 am
#32
Join Date: Jun 2004
Location: DFW
Programs: DL PM, .6MM; AA Plat; Marriott Platinum Premier
Posts: 4,891
Original Routing Credit on partner... Can I email instead of fax / paper?
I need original routing credit form an involuntary re-route from CO last week. DL replied to my email asking me to fax or send paper copy of my original ticket / receipt and BPs. I have PDF copies of both, and would prefer to just email them. Is there an email address (which accepts PDF attachments) to which I can email the docs? Many thanks in advance.
Dec 24, 2007, 8:07 am
#33
Join Date: Sep 2003
Location: VPS
Programs: DL DM/2MM, Etihad Gold, HHonors Diamond, SPG Gold
Posts: 4,787
I need original routing credit form an involuntary re-route from CO last week. DL replied to my email asking me to fax or send paper copy of my original ticket / receipt and BPs. I have PDF copies of both, and would prefer to just email them. Is there an email address (which accepts PDF attachments) to which I can email the docs? Many thanks in advance.
Dec 24, 2007, 12:55 pm
#34
Join Date: May 2003
Location: ATL/MOO (Many Others Often)
Programs: DL GM (2MM), Lifetime Marriott Plat, Hilton Gold, IHG Plat
Posts: 2,456
But if you must fax you can be pretty sure they'll post by year's end. Even with the holidays upon us I don't see this being a big issue. 404 715 9220 is the number and they normally are posted for me the next morning. Never done the call in route but if that works I might need to rethink my faxing habit.
Let us know how this turns out.
Let us know how this turns out.
Dec 25, 2007, 12:08 am
#35
Join Date: Feb 2005
Location: Haining (1 hr from Shanghai) China
Programs: DL DM, AA Lifetime Plat, IHG SE
Posts: 1,466
I have been told before that they are not set up to receive e-mails, something about security (virus, etc). I've been frustrated in exactly the same situation, why can't I just send the scanned PDF? but each time have been told e-mail just isn't an option.
Dec 27, 2007, 7:23 am
#37
Join Date: Jun 2004
Location: DFW
Programs: DL PM, .6MM; AA Plat; Marriott Platinum Premier
Posts: 4,891
Update:
I am out of town with wife & daughter - not really within convenient reach of a printer & fax. So have not been able to fax yet. SMS says they need either paper copy or fax - which I will send either late Saturday or early Sunday (cutting it close for 07).
No credit from DL; I technically could have requested credit from AA, but I elected not to b/c I just want to get right by DL - not looking to get greedy.
I am out of town with wife & daughter - not really within convenient reach of a printer & fax. So have not been able to fax yet. SMS says they need either paper copy or fax - which I will send either late Saturday or early Sunday (cutting it close for 07).
No credit from DL; I technically could have requested credit from AA, but I elected not to b/c I just want to get right by DL - not looking to get greedy.
Aug 22, 2008, 7:32 pm
#39
Join Date: Sep 2004
Location: San Francisco, CA
Programs: Delta Silver Medallion, PC, AA, UA
Posts: 183
Question re: credit for original routing
My wife an I were scheduled to fly BTV-ATL-SFO. We arrived at the airport and were told the flight from BTV to ATL would be over two hours late due to mechanical reasons. We would miss our connection in ATL and there were no other flights from ATL-SFO that night. The Delta counter agent said we could fly to ATL, stay at a hotel on Delta's dime, and then get on a DL flight from ATL-SFO the next morning.
I asked about other options and they offered to get us from BTV-JFK via Delta and then on a United flight from JFK-SFO that same night.
We chose the later option through JFK on the United flight on to SFO. My question is, are we entitled to the Delta miles from our original Delta routing? If so, what's the best strategy for getting the credit?
Thanks
I asked about other options and they offered to get us from BTV-JFK via Delta and then on a United flight from JFK-SFO that same night.
We chose the later option through JFK on the United flight on to SFO. My question is, are we entitled to the Delta miles from our original Delta routing? If so, what's the best strategy for getting the credit?
Thanks
Aug 22, 2008, 7:43 pm
#40
Join Date: Dec 2005
Location: Hopefully on a plane...
Posts: 6,580
My wife an I were scheduled to fly BTV-ATL-SFO. We arrived at the airport and were told the flight from BTV to ATL would be over two hours late due to mechanical reasons. We would miss our connection in ATL and there were no other flights from ATL-SFO that night. The Delta counter agent said we could fly to ATL, stay at a hotel on Delta's dime, and then get on a DL flight from ATL-SFO the next morning.
I asked about other options and they offered to get us from BTV-JFK via Delta and then on a United flight from JFK-SFO that same night.
We chose the later option through JFK on the United flight on to SFO. My question is, are we entitled to the Delta miles from our original Delta routing? If so, what's the best strategy for getting the credit?
Thanks
I asked about other options and they offered to get us from BTV-JFK via Delta and then on a United flight from JFK-SFO that same night.
We chose the later option through JFK on the United flight on to SFO. My question is, are we entitled to the Delta miles from our original Delta routing? If so, what's the best strategy for getting the credit?
Thanks
Send a message via Delta.com requesting Original Routing Credit.
Aug 22, 2008, 7:55 pm
#41
Join Date: Sep 2003
Location: VPS
Programs: DL DM/2MM, Etihad Gold, HHonors Diamond, SPG Gold
Posts: 4,787
As WBurcham wrote, you are entitled and this is actually pretty easy to do. When it happens to me, I call SMS, give them a short synposis of what happened and ask them for "original routing credit". If you do it while the ticket is still in their computer (about a week, I think), they can usually post it while you're on the phone.
Jan 13, 2009, 3:42 pm
#42
Join Date: Jul 2003
Location: Seattle, WA
Programs: Marriott Titanium
Posts: 2,861
Original Routing Credit for invol reouted delayed NW flight?
Does DL do original routing credit of Delta miles on a domestic involuntary reroute to UA due to a delayed NW incoming flight?
I flew on NW ticket stock,
my DL Skymiles-Platinum number in the record,
originally ticketed as SEA-ATL-MSY on Delta metal, Delta coded,
and MSY-MSP-SEA on NW metal, NW coded.
The MSY-MSP inbound was 45+ minutes late, forcing a misconnect for the MSP connection.
NW ticket counter in MSY involuntary re-routed me to United MSY-DEN-SEA (in F!).
I really want the DELTA miles, as this was a mileage run solely to accumulate status and miles. Which airline and department do I call to receive original routing credit? What are my chances of getting the miles credited to DL?
I flew on NW ticket stock,
my DL Skymiles-Platinum number in the record,
originally ticketed as SEA-ATL-MSY on Delta metal, Delta coded,
and MSY-MSP-SEA on NW metal, NW coded.
The MSY-MSP inbound was 45+ minutes late, forcing a misconnect for the MSP connection.
NW ticket counter in MSY involuntary re-routed me to United MSY-DEN-SEA (in F!).
I really want the DELTA miles, as this was a mileage run solely to accumulate status and miles. Which airline and department do I call to receive original routing credit? What are my chances of getting the miles credited to DL?
Jan 31, 2009, 12:03 pm
#45
Join Date: May 2008
Location: SFO
Posts: 851
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 2_2 like Mac OS X; en-us) AppleWebKit/525.18.1 (KHTML, like Gecko) Version/3.1.1 Mobile/5G77 Safari/525.20)
if I voluntarily sdc to a different flight with better timing but shorter route do I have any grounds to ask for original routing credit?
a checkin agent told me I would get "orc" but he also said I was eligible for SDC for free based on my fare class - so clearly he could have been mistaken about the mileage question too.
if I voluntarily sdc to a different flight with better timing but shorter route do I have any grounds to ask for original routing credit?
a checkin agent told me I would get "orc" but he also said I was eligible for SDC for free based on my fare class - so clearly he could have been mistaken about the mileage question too.