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Originally Posted by WantFunBuyFun
(Post 37338060)
I agree if there are tight connections flights shouldn't be leaving early.
Originally Posted by TechMarauder
(Post 37338072)
Not saying that I’m a special but technology is there to call passenger before closing door which has happened to me before when I hadn’t boarded.
Side note - part of the problem here is that delta is over aggressive in rebooking. While I was on the first flight, I noticed that they already removed my connection reservation and booked me for next day. They should protect space on next flight but never remove the confirmed reservation. I know this is tricky when folks are flying standby but has to be a balance here.
Originally Posted by rylan
(Post 37338105)
Send a complaint in to DL detailing the experience. They do this a lot... closing doors absurdly early and then the plane ends up just sitting there at the gate waiting to be pushed back anyway... or it leaves and arrives early just to sit at the next airport waiting for a gate for 20-30min.
The whole 15 min thing is a joke also, since they are still often boarding pax at T-15. GA knew there were a bunch of pax coming. What happened with the hotel... did you end up getting a room somewhere? Meal vouchers? Make sure you turn in for reimbursement of any expenses due to DL's operational issues. 2) it's extremely likely the GA did NOT know there were a bunch of pax coming. |
Originally Posted by WillBarrett_68
(Post 37338197)
1)2) it's extremely likely the GA did NOT know there were a bunch of pax coming.
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Originally Posted by WillBarrett_68
(Post 37338195)
I've also had a GA call me to see if I was going to make it, but as you seem to know, this ISN'T always possible because in many cases the GA never even sees you as a confirmed pax on the flight, because VIPR has already rebooked you before the GA even gets to the gate to open up.
David |
Originally Posted by DLASflyer
(Post 37338219)
They know if they care to look. The flight had 50 empty seats and 15 people is a good chunk of an A220. The gate agent at the gate I arrived at also said she would call the other gate to say a crowd was running over.
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My daughter has something similar happen last week. Flight from ATL to DAL was later because of a no show pilot. Her flight from DAL to ATL was an hour 30 minutes late, missed connection. DL gave her a hotel voucher and when she got to the hotel, they informed her that they were sold out and DL should not be sending the hotel guests. She went across the street to another hotel, paid herself, and caught her flight the next day.
DL threw 15K miles at her and reimbursed her for the hotel. |
DTW is also one of those stations where they do not seem to care about late-arriving connecting passengers. One time an international flight was not held for a significant number of connecting passengers, and they had to rebook last-seat availability on non-SkyTeam carriers (AC and LH). I cannot imagine that that was cost-effective for Delta.
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Originally Posted by ATOBTTR
(Post 37338084)
All customers are required to be at the gate and ready to board 15 minutes before scheduled departure.
https://www.delta.com/us/en/check-in...estic-check-in A 35 minute connection is not feasible in Atlanta for most passengers if boarding is really closed at T-15. Even if a flight arrives on time, a passenger in the back of the plane won't even get into the concourse for 15 minutes (the time it takes to deplane a 739 or A321) which leaves.. 5 minutes to make it to the gate. Maybe you can do that if it's in the same concourse. But Delta knows the door usually doesn't close until T-5ish and the median passenger is in the middle of the plane and so they are willing to sell 35 minute connections (which gives passengers anywhere from 30 to 15 minutes to make it to the gate once they get off the plane). They can't have it both ways. Either they need to change the policy at hubs to be 5 minutes if you are connecting (keep 15 if you are originating), or they need to change the MCT at their hubs. It's different at outstations (no excuse to not be at the gate T-15). |
Originally Posted by DLASflyer
(Post 37338219)
They know if they care to look. The flight had 50 empty seats and 15 people is a good chunk of an A220. The gate agent at the gate I arrived at also said she would call the other gate to say a crowd was running over.
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Originally Posted by ethernal
(Post 37338323)
I know it doesn't directly apply in this situation since it was due to delays, but my frustration with the policy is that if Delta truly treats this as the "standard" approach (closing doors early when boarding is completed even without operational constraints) then they need to stop selling 35 minute connection tickets. They can't have it both ways.
A 35 minute connection is not feasible in Atlanta for most passengers if boarding is really closed at T-15. Even if a flight arrives on time, a passenger in the back of the plane won't even get into the concourse for 15 minutes (the time it takes to deplane a 739 or A321) which leaves.. 5 minutes to make it to the gate. Maybe you can do that if it's in the same concourse. But Delta knows the door usually doesn't close until T-5ish and the median passenger is in the middle of the plane and so they are willing to sell 35 minute connections (which gives passengers anywhere from 30 to 15 minutes to make it to the gate once they get off the plane). They can't have it both ways. Either they need to change the policy at hubs to be 5 minutes if you are connecting (keep 15 if you are originating), or they need to change the MCT at their hubs. It's different at outstations (no excuse to not be at the gate T-15). |
Originally Posted by WillBarrett_68
(Post 37338380)
You're missing the fact that passengers likely to misconnect are often offloaded by the VIPR algorithm while they're still in the air. Even if the GA "cares to look" they're not going to see those passengers.
It's an algorithmic world and we are just the digits plugged into the equations. |
This topic pops up from time to time. However, it occurs to me that this could be a great application for Ai to help make these decisions. When it comes the the last flight of the day, it can be a bit tricky -- they must consider flight plan/time, crew time availability, crew rest (don't want the am flights delayed), airport curfews, etc. Seems like a perfect AI application, assuming that real-time data is available.
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Originally Posted by WillBarrett_68
(Post 37338034)
I was onboard the last flight of the night, they waited "just a few minutes" for a DM who was running to make the connection, this caused us to miss our take off slot and the crew timed out so 200 passengers had to be rebooked the next day.
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Originally Posted by DLASflyer
(Post 37337792)
I believe the contract says all passengers must be on board 15 min prior to departure, even if Delta prevented you from being on board 15 minutes prior to departure. It’s a rigid policy that Delta worships, especially in SLC. They even love to post a 5 min early departure, which yields a 20 min prior door close.
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Originally Posted by audidudi
(Post 37338666)
How does a flight crew/cabin crew time out when they’re just starting a new flight?
it’s not at all uncommon for hub-based crews to do a turn and another outbound leg, overnight, then return to the hub in the morning and do another turn … three segments each day |
Originally Posted by DLASflyer
(Post 37338146)
Since Salt Lake had no hotels with actual rooms I went to the ticket counter and asked if they could send me to an intermediary city with hotels. I suggested Portland which was on the way to my destination of Seattle. They agreed to that. I called the Diamond line and they sent me a voucher for the Sheraton at PDX. Much better than SLC sending me to a Comfort Inn with no rooms.
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