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-   Delta Air Lines | SkyMiles (https://www.flyertalk.com/forum/delta-air-lines-skymiles-665/)
-   -   Main/Comfort Basic vs Main/Comfort Extra (https://www.flyertalk.com/forum/delta-air-lines-skymiles/2194606-main-comfort-basic-vs-main-comfort-extra.html)

GrayAnderson May 15, 2025 8:55 am


Originally Posted by rylan (Post 37087635)
And why can't I exclude BASIC from this crap by default without having to select main every time I search from the advanced pulldown menu?

Also note - no fare buckets shown.

Because Delta still can't stop the website from falling over randomly and for no good reason?

rylan May 15, 2025 9:00 am

One good thing I saw in the T&Cs was explicit clarification about SDC:

If you have a Delta Comfort, Delta First, Delta Premium Select or Delta One ticket, you may make a Same-Day Confirmed change as long as a seat is available in the cabin purchased or you may change to a lower cabin if available.
This is in contrast with main cabin stating is needs to be in the same fare class. Except, DL is hiding the fare class so you don't know what it is when getting flight results. Insane

rylan May 15, 2025 9:08 am

Sent in my feedback on the updated booking UI/UX, as well as these upcoming rebranding and 'experiences'.

I suggest others send in their comments as well... its the only way DL will know they are making it more confusing, annoying, and difficult to book.

indufan May 15, 2025 9:20 am


Originally Posted by sydneyracquelle (Post 37087578)
I have been on FT for 20+ years and have a PhD in Delta and even I’m confused. When presenting in court to a jury I was always told to go back to the drawing board if you can’t quickly explain it clearly and easily to a 6-year old.

Delta, and others, have been overly complex for decades. I think my Delta PhD may have expired.

xliioper May 15, 2025 9:21 am


Originally Posted by rylan (Post 37087655)
One good thing I saw in the T&Cs was explicit clarification about SDC:


This is in contrast with main cabin stating is needs to be in the same fare class. Except, DL is hiding the fare class so you don't know what it is when getting flight results. Insane

Fare class is shown after flight selection. It does take one more step, but they are not hiding it. It’s not particularly useful for SDC since it doesn't actually show which classes have inventory open, just what is for sale. You need an EF account to see actual open classes.

spongenotbob May 15, 2025 9:22 am

Delta thinks its customers are enormously stupid and just looking for ways to give them more money more money, especially when it’s OPM.

I’ve been wrong before but one phrase keeps coming to mind about this particular move…


MSPeconomist May 15, 2025 9:22 am


Originally Posted by xliioper (Post 37087692)
Fare class is shown after flight selection. It does take one more step, but they are not hiding it.

DL may not be hiding fare class, but they're not making it easy to consider when making decisions about what ticket to purchase.

mills1090 May 15, 2025 9:28 am

United: Unveils beautiful new Polaris Suite Product.

Delta: Unveils even more confusing branding scheme across all cabins, laying groundwork to cut perks by "unbundling", which is really price discrimination to extract more revenue by bundling.

rylan May 15, 2025 9:28 am


Originally Posted by xliioper (Post 37087692)
Fare class is shown after flight selection. It does take one more step, but they are not hiding it. It’s not particularly useful for SDC since it doesn't actually show which classes have inventory open, just what is for sale. You need an EF account to see actual open classes.

Why do I have to go through multiple additional steps just to get the fare class at the end of the process navigating through the different 'experiences' and upsells before I pay? And thats on the website. The app doesn't show it even at booking unless I tap on each individual flight at the booking page to see what it is. What a cluster f*ck of a UX

SeaHawg May 15, 2025 9:31 am

Wow! So if I buy Delta Main Extra over Delta Main Classic, that gives me a tiebreaker for that one bulkhead seat in F over the 43 others on the list…

This is getting as complicated as boarding groups…

spongenotbob May 15, 2025 9:36 am


Originally Posted by SeaHawg (Post 37087722)
Wow! So if I buy Delta Main Extra over Delta Main Classic, that gives me a tiebreaker for that one bulkhead seat in F over the 43 others on the list…

This is getting as complicated as boarding groups…

LOL, yeah, or a tie-breaker for that one precious middle C+ seat if you’re in the unwashed low-status classes.

Anyone who chooses to buy any of the “extra” fares is simply self-selecting as an incredibly easy mark.

rylan May 15, 2025 9:40 am


Originally Posted by SeaHawg (Post 37087722)
Wow! So if I buy Delta Main Extra over Delta Main Classic, that gives me a tiebreaker for that one bulkhead seat in F over the 43 others on the list…

This is getting as complicated as boarding groups…

Sounds like that tiebreak is at the end, after other main items such as million miler, elite status, spend, credit card etc etc.

FabCW May 15, 2025 9:47 am


Originally Posted by sydneyracquelle (Post 37087578)
I have a PhD in Delta and even I’m confused.

HAHA that was awesome. 😝

MSPeconomist May 15, 2025 9:59 am


Originally Posted by SeaHawg (Post 37087722)
Wow! So if I buy Delta Main Extra over Delta Main Classic, that gives me a tiebreaker for that one bulkhead seat in F over the 43 others on the list…

This is getting as complicated as boarding groups…

NO, "Extra" means that the ticket is fully refundable (without a fee) to the original means of purchase (credit card, etc.).

ElliottMB May 15, 2025 10:04 am


Originally Posted by mills1090 (Post 37087714)
United: Unveils beautiful new Polaris Suite Product.

Delta: Unveils even more confusing branding scheme across all cabins, laying groundwork to cut perks by "unbundling", which is really price discrimination to extract more revenue by bundling.

THIS. Not to go down a rabbit hole, but I find it funny that for ages after Polaris launched, everyone complained about getting the 'old' J (PMCO or PMUA) product being advertised as Polaris. Now it feels like Delta is way way way behind United in terms of a consistent hard product, still operating 3(?) distinct products between the reverse herringbone, crappy 767 and 'new' Delta One Suites...


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