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Originally Posted by dtwtransport
(Post 36907222)
OP: did you navigate to the miles request page from a search engine result? If so, I wonder if you were linked to an old, now dormant miles request page that should have been removed and is no longer in use or no longer properly functions.
If you navigated from clicking through the various “bread crumb” links on delta.com or from the correct delta.com URL, then the mystery continues. i just updated the app and tried again…same screen. so seems delta never updated the app? |
Originally Posted by jp12687
(Post 36905969)
this is the missing miles request. I enter my sky miles # and ticket number and this comes up.
I purchased the tickets on the delta app directly into first about 12 hours before the flight. |
Originally Posted by jp12687
(Post 36906835)
it doesn’t show up. But a more recent flight I booked showed up as pending
The submission site is down for me right now as I’m trying to walk through this. In short, I’d skip the top section with the ticket numbers. Either go to the next section for partners and enter it there. If you can’t do that, then just send a regular customer service message asking for the miles and include the date, flight numbers, pnr, and ticket number. Dont get into other explanations. |
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