Revised boarding order launching 5/1

Old Jun 5, 2024, 3:47 pm
  #166  
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Originally Posted by Mr. Tickets
Delta used to say ďactive militaryĒ which they donít seem to do consistently. I would think that asking for Military ID would only slow things down. My question is it ďactive militaryĒ or just military in general.
Referencing the graphic in the thread starter, it says "Active Military." I've had GAs, extend that to include veterans, retirees, and even military family members. Whether it's a GA not understanding the difference, not understanding the policy correctly, or knowingly doing their own thing and choosing to include reservists, retirees and/or veterans (perhaps because they themselves are a veteran/retire or family of a military member), it still just seems to come down to what that the particular GA ends up doing for that particular day and flight. As jrl767 would say, "Policy is what's practiced, not what's written."
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Old Jun 5, 2024, 5:25 pm
  #167  
 
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Originally Posted by emma dog
I've been on at least weekly flights between ATL and TPA/FLL/MCO/SRQ/PBI since this went live. Every single one has completed boarding in 30 minutes and we've left the gate early. The gate lice in some places has been pretty bad... (looking at you, PBI and MCO), but the actual boarding has been significantly faster. It doesn't make sense to me, but here we are.

Gate lice are an almost inevitable consequence at MCO where they have that asinine gate layout at the end of the stub, where up to 5 flights are trying to board in the space most airports have for a single gate. Thereís nothing you can do about the ridiculous architecture of those gates, which is why every boarding from there turns into a free for all. I hate it with a fiery passion.
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Old Jun 5, 2024, 6:01 pm
  #168  
 
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Originally Posted by sc001
Iím glad Delta is finally matching Americanís Concierge Key and Unitedís Global Service by letting Delta 360ís pre-board.
Been on 20+ flights in May / early June and exactly 1 gate agent has followed Deltaís new process and called for 360 members to pre-board. They even read the new process and donít follow it, lolÖ Not much of a benefit if Deltaís employees donít follow Deltaís process.
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Old Jun 5, 2024, 6:08 pm
  #169  
 
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Is there a chance that the FAs know whether or not there are any 360s on the flight, and if not, don't bother announcing it?
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Old Jun 5, 2024, 6:17 pm
  #170  
 
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Originally Posted by dmbolp
Is there a chance that the FAs know whether or not there are any 360s on the flight, and if not, don't bother announcing it?
Iím 360 and Iím on the flights soÖ no 😎? I really donít care but if Delta is going to announce the changes w/ great fanfare and publish/publicize the new process in e-mails and on their website then their employees should get on board. I thought it was kinda nice that Delta started doing what AA / UA have been doing for years w/ their CK and GS members but their employees either donít know or donít understand the new process.
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Old Jun 6, 2024, 7:42 am
  #171  
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Proud new member of the Traveling with Infants club. If we are traveling in FC, are we allowed to pre board as "customers needing extra time", will they allow us to board with our zone, or will we be pushed to the "customers with strollers and carseats" group?
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Old Jun 6, 2024, 8:38 am
  #172  
 
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Originally Posted by SDQBound
Proud new member of the Traveling with Infants club. If we are traveling in FC, are we allowed to pre board as "customers needing extra time", will they allow us to board with our zone, or will we be pushed to the "customers with strollers and carseats" group?
Families with infants board after Zones 1 and 2, not during pre-board. So, you would board with Zone 1 (FC), unless you just decided to wait to board later.
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Old Jun 6, 2024, 6:51 pm
  #173  
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Originally Posted by LaserSailor
Boarder Collies are Pre-board eligible
As are Seat-Tzus.
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Old Jun 7, 2024, 7:47 am
  #174  
 
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We flew last week and really enjoyed the new boarding process. The gate agents were very clear with customers at all four airports (MKE, MSP, IAH, and ATL. Now, Delta just needs to get rid of pre-boarding for military personnel (unless, of course, they expand it to teachers, firefighters, nurses, etc.).
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Old Jun 7, 2024, 10:35 pm
  #175  
 
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Originally Posted by krlcomm
Iím 360 and Iím on the flights soÖ no 😎? I really donít care but if Delta is going to announce the changes w/ great fanfare and publish/publicize the new process in e-mails and on their website then their employees should get on board. I thought it was kinda nice that Delta started doing what AA / UA have been doing for years w/ their CK and GS members but their employees either donít know or donít understand the new process.
I have flown about 30 legs since May 1 and have only had 360's called prior to first class 3 times. Once was a red coat in SJU. The other two were in ATL. I just wish they would follow their policy if that's the policy.
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Old Jun 7, 2024, 11:10 pm
  #176  
 
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Originally Posted by dmbolp
Is there a chance that the FAs know whether or not there are any 360s on the flight, and if not, don't bother announcing it?
Yes, their screens show how many are in each boarding group. I have had an agent say "the one person in zone 2, welcome aboard."
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Old Jun 8, 2024, 7:25 am
  #177  
 
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Originally Posted by FabCW
We flew last week and really enjoyed the new boarding process. The gate agents were very clear with customers at all four airports (MKE, MSP, IAH, and ATL. Now, Delta just needs to get rid of pre-boarding for military personnel (unless, of course, they expand it to teachers, firefighters, nurses, etc.).
Cool. Let's just extend pre-board to everyone! That will actually really simplify the process, by reducing the boarding groups down to one. (But I don't want to risk getting too off-topic again; the pre-boards haven't changed with this new boarding priority.)

I do hope gate agents at all airports become consistent with calling the defined boarding order as-published, and enforcing it. Doing so does really help facilitate a timely and orderly boarding process.
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Old Jun 8, 2024, 9:04 am
  #178  
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I think we've discussed everything worthwhile in this thread and it's time to put it to bed.

/ED

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