Contacts for Revenue Management

Old Nov 3, 2023, 10:57 pm
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Contacts for Revenue Management

Does anyone have email contacts for revenue management? DL just changed the routing rules on connection points on a route I fly around 25 times a year, literally cutting my flight options in half. I want to write and see if they’d consider restoring those.
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Old Nov 4, 2023, 12:18 am
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What route?
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Old Nov 4, 2023, 2:48 am
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Originally Posted by Pianoman109876
Does anyone have email contacts for revenue management? DL just changed the routing rules on connection points on a route I fly around 25 times a year, literally cutting my flight options in half. I want to write and see if they’d consider restoring those.
Are you sure routing options changed? Could it be system issue (some routes Ling have had issues with not being able to search for online. This despite being allowed routes. Ie JNB/CPT. Anything on East coast will force ATL connection despite Europeconnections being valid. Midwest/WEST Coast will search all valid options via Europe.
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Old Nov 4, 2023, 8:09 am
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GRR-BOS

There are some days I can only get three or four options from GRR-BOS. EF says routing is now only GRR-DTW/NYC-BOS. Used to include MSP and ATL, which was super handy because of the late 7PM GRR-ATL connection that got ATL-BOS around 1 AM.
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Old Nov 4, 2023, 11:38 am
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Originally Posted by Pianoman109876
Does anyone have email contacts for revenue management? DL just changed the routing rules on connection points on a route I fly around 25 times a year, literally cutting my flight options in half. I want to write and see if they’d consider restoring those.
Are you being serious or just expressing your frustration? When I was in Revenue Management many years ago, no one would provide you with contact details to speak to us. We didn't speak to the public.
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Old Nov 4, 2023, 12:10 pm
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Originally Posted by AJNEDC
Are you being serious or just expressing your frustration? When I was in Revenue Management many years ago, no one would provide you with contact details to speak to us. We didn't speak to the public.
And this explains the continued issues with Revenue Management policies and how they impact frequent DL fliers, such as OP. It’s being out of touch with the ones it impacts the most - DL is really showing they could care less about their customers.
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Old Nov 4, 2023, 12:25 pm
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Originally Posted by GagaPilot
And this explains the continued issues with Revenue Management policies and how they impact frequent DL fliers, such as OP. It’s being out of touch with the ones it impacts the most - DL is really showing they could care less about their customers.
You really expect non public facing departments of a company - any company to interact with the public? Really? Well alrighty then.

Airline revenue management systems are quite sophisticated and do not need input from fliers to carry out their programming.
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Old Nov 4, 2023, 12:26 pm
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Originally Posted by GagaPilot
And this explains the continued issues with Revenue Management policies and how they impact frequent DL fliers, such as OP. It’s being out of touch with the ones it impacts the most - DL is really showing they could care less about their customers.
I get airline RM is bit different. However, in what company do the people that price things deal directly with the public at large?
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Old Nov 4, 2023, 12:36 pm
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Originally Posted by AJNEDC
You really expect non public facing departments of a company - any company to interact with the public? Really? Well alrighty then.

Airline revenue management systems are quite sophisticated and do not need input from fliers to carry out their programming.
Originally Posted by flyerCO
I get airline RM is bit different. However, in what company do the people that price things deal directly with the public at large?
This would be similar to someone at CapOne or AMEX data science (i.e. decision tree) speaking with customers about how they make credit decisions.
I would guess, absolutely not. (having worked at Capital One))
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Old Nov 4, 2023, 12:38 pm
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Originally Posted by GagaPilot
And this explains the continued issues with Revenue Management policies and how they impact frequent DL fliers, such as OP. It’s being out of touch with the ones it impacts the most - DL is really showing they could care less about their customers.
By this logic, Delta should make publicly accessible every corporate employee who works on something that people on this forum rant about, including:
- the in flight catering staff, especially staff in charge of wine
-skyclub catering staff
- every person who works on anything related to Skymiles
- the team that looks at corporate acquisitions
-staff that manage relationships with regional carriers
- staff that picks hotels for irrops....
​​​​​​
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Old Nov 4, 2023, 12:42 pm
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Originally Posted by AJNEDC
You really expect non public facing departments of a company - any company to interact with the public? Really? Well alrighty then.

Airline revenue management systems are quite sophisticated and do not need input from fliers to carry out their programming.
Yes I do. Or, at least be available via some form of contact other than a frontline customer service rep who is clueless. As a customer, I contribute to their salary. Without customers, RM isn’t necessary.

Originally Posted by lindros2
This would be similar to someone at CapOne or AMEX data science (i.e. decision tree) speaking with customers about how they make credit decisions.
I would guess, absolutely not. (having worked at Capital One))

It’s entirely possible. You just have to escalate.

Originally Posted by Adam1222
By this logic, Delta should make publicly accessible every corporate employee who works on something that people on this forum rant about, including:
- the in flight catering staff, especially staff in charge of wine
-skyclub catering staff
- every person who works on anything related to Skymiles
- the team that looks at corporate acquisitions
-staff that manage relationships with regional carriers
- staff that picks hotels for irrops....
​​​​​​
Again, every department should be contactable if they interact with a customer in any way. I know you think DL does no wrong, but at some point they have to be held accountable.
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Old Nov 4, 2023, 12:42 pm
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RM is literally there to maximize revenue FOR DELTA and is under zero obligation to provide any of their trade secrets to consumers.

I get OP is talking about connecting points and not fares in general, but if restricting connection passengers from certain hubs frees up seats on THOSE flights for customers paying a higher fare, its certainly within their right to do so.
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Old Nov 4, 2023, 12:46 pm
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Originally Posted by lindros2
This would be similar to someone at CapOne or AMEX data science (i.e. decision tree) speaking with customers about how they make credit decisions.
I would guess, absolutely not. (having worked at Capital One))
Sometimes I wonder if some of these posters have ever ever worked for a company. Given not only the litigious nature of humans, but the rise of SM and its distortions, more and more companies as a matter of fact take great care who speaks for them in order to protect their brands.
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Last edited by AJNEDC; Nov 4, 2023 at 12:51 pm
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Old Nov 4, 2023, 12:58 pm
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Originally Posted by flyerCO
However, in what company do the people that price things deal directly with the public at large?
I agree with you but they really should consider it. I work for a very large multi-national corporation and our pricing folks made a decision years ago to be willing to speak with customers directly.

It has built a tremendous amount of goodwill with customers over the years. And occasionally it resulted in changes based on unexpected feedback.

Then again, we rarely make pricing decisions that enrage customers, so............
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Old Nov 4, 2023, 1:07 pm
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Originally Posted by GagaPilot
Yes I do. Or, at least be available via some form of contact other than a frontline customer service rep who is clueless. As a customer, I contribute to their salary. Without customers, RM isn’t necessary.
It’s entirely possible. You just have to escalate.
Again, every department should be contactable if they interact with a customer in any way. I know you think DL does no wrong, but at some point they have to be held accountable.
I greatly respect you, but having worked on some at-the-time-trade-secret initiatives - and if you do a search on CapOne's means to offer more credit/new cards to people who maxed out their credit lines - I'm gonna have to respectfully disagree here.

(yes, RM is different, but... in my experience working with Delta, they are the most protected people - short of chief economist - I've interacted with. Professionally, not as a schmuck consumer)
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