Why did DL check credit card before issuing the BPs?
Oct 1, 23, 4:35 am
#1
Original Poster
Join Date: May 2012
Location: ORF, RIC
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Posts: 6,542
Why did DL check credit card before issuing the BPs?
Mod: please merge to a relevant thread if there is one on the DL forum. Thanks.
On the outbound of a recent international trip, I was unable to check in on either DL App or website. When I arrived at BWI check-in counter, an agent told me that she needed to verify the credit card (cc) for purchasing the ticket. She wanted to see the physical card. I found the bank statement on the banks App with the specific purchase. It was, however, not good enough for her. Also, the purchase price shown on DL computer did not match with what I originally paid (~$40 higher). The only solution was to call the Sky Priority line to swap out the original cc used for purchasing the ticket with a new credit card in my pocket because I did not bring the original cc.
So, my questions are 1) why did DL want me to present the physical card for purchasing the ticket before issuing me the boarding passes? 2) what triggered this strange requirement? perhaps, a) due to multiple changes to the ticket, b) due to its extremely low price of this Delta One ticket or c) due to DL slowly becoming a third-world country airline 🤪. Just kidding for the last one!
I talked to a few friends, who are/were DL frequent flyers. They have never had a similar experience as I had. It never happened to me on UA with more than 3 Million BIS miles flown. Did this happen to you before? What could be other possible reasons for this strange requirement? One of the check-in agents at BWI claimed that she does this all the time. 😂 😂. Really? She also claimed other things that I did not agree with (eg, arriving at airport three hours before flight departs). Also, she had zero flexibility on this issue. Fortunately, I swapped out the payment and made the flight on time. I also had the credit back to my bank (though it took almost a week), which was ~$40 higher than the original price. That is, I still paid for the original price for my trip.
Cheers!
On the outbound of a recent international trip, I was unable to check in on either DL App or website. When I arrived at BWI check-in counter, an agent told me that she needed to verify the credit card (cc) for purchasing the ticket. She wanted to see the physical card. I found the bank statement on the banks App with the specific purchase. It was, however, not good enough for her. Also, the purchase price shown on DL computer did not match with what I originally paid (~$40 higher). The only solution was to call the Sky Priority line to swap out the original cc used for purchasing the ticket with a new credit card in my pocket because I did not bring the original cc.
So, my questions are 1) why did DL want me to present the physical card for purchasing the ticket before issuing me the boarding passes? 2) what triggered this strange requirement? perhaps, a) due to multiple changes to the ticket, b) due to its extremely low price of this Delta One ticket or c) due to DL slowly becoming a third-world country airline 🤪. Just kidding for the last one!
I talked to a few friends, who are/were DL frequent flyers. They have never had a similar experience as I had. It never happened to me on UA with more than 3 Million BIS miles flown. Did this happen to you before? What could be other possible reasons for this strange requirement? One of the check-in agents at BWI claimed that she does this all the time. 😂 😂. Really? She also claimed other things that I did not agree with (eg, arriving at airport three hours before flight departs). Also, she had zero flexibility on this issue. Fortunately, I swapped out the payment and made the flight on time. I also had the credit back to my bank (though it took almost a week), which was ~$40 higher than the original price. That is, I still paid for the original price for my trip.
Cheers!
Oct 1, 23, 6:14 am
#3
Join Date: May 2003
Location: TLL
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I've also had it happen when using online travel agents like Expedia or Travelocity, rather than buying direct from the airline. I also have a unique situation where I go by my middle name but the name on international tickets is my legal first name (since it's on my passport) so sometimes they're not happy that the name on the ticket differs from the name on the card and want to see the card.
Oct 1, 23, 9:08 am
#5
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
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Posts: 26,356
Can happen with any airline. Usually purchase involves last minute ticket or a ticket with a departure out of certain countries. Can also be certain banks they're having issue with, your country of residence, billing address country, etc..
If you bought online from delta.com it should've told you that this would be asked for.
As noted, if don't have that exact card anymore, they can swap it out. You should be charged same amount as originally, not a new last minute fare.
This will not occur if purchase via OTA. In that case the OTA is the one responsible if there is fraud with card.
If you bought online from delta.com it should've told you that this would be asked for.
As noted, if don't have that exact card anymore, they can swap it out. You should be charged same amount as originally, not a new last minute fare.
This will not occur if purchase via OTA. In that case the OTA is the one responsible if there is fraud with card.
Oct 1, 23, 9:28 am
#6
Suspended
Join Date: Jul 2003
Location: Atlanta
Posts: 4,651
I had a fraudulent DL charge and credit on my credit card last month for a same-day domestic flight. Same with a SW charge not credited back. The crook took a same day purchase and flew on SW. Surprisingly, DL gave me the passengers name. Nothing else on my statement was fraudulent. I got a new card number. DL probably asked for the card (SW didnt) and thats why it was credited back. I gave VISA all the info and they didnt care. Just said theyd write it off. Very strange.
Last edited by sydneyracquelle; Oct 1, 23 at 9:33 am
Oct 1, 23, 9:51 am
#7
Join Date: Jan 2002
Location: Atlanta, GA
Programs: DL DM & 5MM, WN
Posts: 1,450
Have had something vaguely along this line happen twice. Common factors for me: buying last minute, buying for another person to fly. I had to go to a DL ticket counter and show the physical credit card prior to their flight. The OP didnt have the credit card. OP was then able to cancel the ticket and itinerary and rebook on the spot via the phone line for a fare that was only $40 different. So that tells me the original ticket was also likely made close to departure.
Oct 1, 23, 10:16 am
#8
Join Date: Feb 2007
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Posts: 1,390
Simple credit card fraud flag. Occurred to my wife when she charged last-minute work trip to her personal (Chase Sapphire) card. Other last minute to corp charge card never had an issue.
What is unusual - as you know - is that you were CHARGED the amount, then they flagged it and had to present card (aka Card Present transaction) at the airport.
p.s. - what card did you use (V/MC/DS/AX)? and where were you flying to internationally? NL - or EU in general - hasn't been an issue. But as soon as you look to Africa, India, Brazil, etc. - it can get flagged.
What is unusual - as you know - is that you were CHARGED the amount, then they flagged it and had to present card (aka Card Present transaction) at the airport.
p.s. - what card did you use (V/MC/DS/AX)? and where were you flying to internationally? NL - or EU in general - hasn't been an issue. But as soon as you look to Africa, India, Brazil, etc. - it can get flagged.
Oct 1, 23, 11:17 am
#9
Join Date: Jun 2019
Location: NYC/DC
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Posts: 444
Mod: please merge to a relevant thread if there is one on the DL forum. Thanks.
On the outbound of a recent international trip, I was unable to check in on either DL App or website. When I arrived at BWI check-in counter, an agent told me that she needed to verify the credit card (cc) for purchasing the ticket. She wanted to see the physical card. I found the bank statement on the banks App with the specific purchase. It was, however, not good enough for her. Also, the purchase price shown on DL computer did not match with what I originally paid (~$40 higher). The only solution was to call the Sky Priority line to swap out the original cc used for purchasing the ticket with a new credit card in my pocket because I did not bring the original cc.
So, my questions are 1) why did DL want me to present the physical card for purchasing the ticket before issuing me the boarding passes? 2) what triggered this strange requirement? perhaps, a) due to multiple changes to the ticket, b) due to its extremely low price of this Delta One ticket or c) due to DL slowly becoming a third-world country airline 🤪. Just kidding for the last one!
I talked to a few friends, who are/were DL frequent flyers. They have never had a similar experience as I had. It never happened to me on UA with more than 3 Million BIS miles flown. Did this happen to you before? What could be other possible reasons for this strange requirement? One of the check-in agents at BWI claimed that she does this all the time. 😂 😂. Really? She also claimed other things that I did not agree with (eg, arriving at airport three hours before flight departs). Also, she had zero flexibility on this issue. Fortunately, I swapped out the payment and made the flight on time. I also had the credit back to my bank (though it took almost a week), which was ~$40 higher than the original price. That is, I still paid for the original price for my trip.
Cheers!
On the outbound of a recent international trip, I was unable to check in on either DL App or website. When I arrived at BWI check-in counter, an agent told me that she needed to verify the credit card (cc) for purchasing the ticket. She wanted to see the physical card. I found the bank statement on the banks App with the specific purchase. It was, however, not good enough for her. Also, the purchase price shown on DL computer did not match with what I originally paid (~$40 higher). The only solution was to call the Sky Priority line to swap out the original cc used for purchasing the ticket with a new credit card in my pocket because I did not bring the original cc.
So, my questions are 1) why did DL want me to present the physical card for purchasing the ticket before issuing me the boarding passes? 2) what triggered this strange requirement? perhaps, a) due to multiple changes to the ticket, b) due to its extremely low price of this Delta One ticket or c) due to DL slowly becoming a third-world country airline 🤪. Just kidding for the last one!
I talked to a few friends, who are/were DL frequent flyers. They have never had a similar experience as I had. It never happened to me on UA with more than 3 Million BIS miles flown. Did this happen to you before? What could be other possible reasons for this strange requirement? One of the check-in agents at BWI claimed that she does this all the time. 😂 😂. Really? She also claimed other things that I did not agree with (eg, arriving at airport three hours before flight departs). Also, she had zero flexibility on this issue. Fortunately, I swapped out the payment and made the flight on time. I also had the credit back to my bank (though it took almost a week), which was ~$40 higher than the original price. That is, I still paid for the original price for my trip.
Cheers!
Don't know if many of you recall, but when the industry went live with etkts, pax had to present the card used to purchase the tkt quite often as it was a way to combat fraud.
Oct 1, 23, 3:00 pm
#11
Join Date: Nov 2018
Posts: 762
I have had it a couple of times around Europe as well. There are no doubt many potential triggers involved.
Oct 1, 23, 3:36 pm
#12
Original Poster
Join Date: May 2012
Location: ORF, RIC
Programs: UA LT 1K, 3 MM; Marriott Titanium; IHG Platinum
Posts: 6,542
I've also had it happen when using online travel agents like Expedia or Travelocity, rather than buying direct from the airline. I also have a unique situation where I go by my middle name but the name on international tickets is my legal first name (since it's on my passport) so sometimes they're not happy that the name on the ticket differs from the name on the card and want to see the card.
It was an international ticket, as indicated at the beginning of my post. It was not a last-minute purchase.
Oct 1, 23, 4:12 pm
#14
Join Date: Nov 2022
Posts: 5
Morocco is definitely on the list. I recently booked tickets to Casablanca for next summer, and Delta warned me during the payment process that until I show the credit card used in the purchase at the airport I wouldn't be able to get a boarding pass. I happened to ask about this during a call to the Diamond line later, and the CSR confirmed that fraud was the issue for tickets purchased to certain countries. She also said that I can present the card at any point between now and the travel date, and it will be noted on the reservation. Will see if that actually works...
Oct 1, 23, 4:24 pm
#15
Join Date: Oct 2019
Programs: Flying Blue, Hilton Honors, Amtrak Guest Rewards
Posts: 1,885
Morocco of late is a hotbed of fraud of various sorts in the aviation space. AFKL has been especially vigilant; most Moroccan origins/destinations are not bookable online for Flying Blue awards, for instance.
