Delta's Premium Select meals--a major fail
Sep 22, 23, 5:55 am
#32
Join Date: Mar 2004
Location: San Francisco, CA
Programs: DL PM/MM, Hilton Silver, SPG+, Hertz PC
Posts: 7,898
Absolutely! Just came back from a SFO-LHR r/t with outbound on DL and inbound on VS and there was no comparison: quantity, quality, and presentation was better on VS hands down. What we got on DL was, by and large, a bad Y meal. Seat was better on VS as well (DLs 330 vs VSs 350).
Sep 22, 23, 7:08 am
#33
Join Date: May 2010
Posts: 3,323
but people are still racing to pay for it. Until we quit spending our money, Delta does not really feel any kind of motivation to up this product.
Sep 22, 23, 8:56 am
#34
Join Date: Aug 2010
Location: CHS/LIN/IBZ
Programs: DL 2MM/DM, UA Gold, Hilton LT Diamond, Hyatt Globalist, Marriot Titanium
Posts: 465
Great psychology marketing by Delta revenue management by pricing PS in the $3,000 range with premium marketing whereas the purchasing customer is mislead by Deltas deception to the actual mediocre select cabin product. Plenty of suckers in this world for Delta to swindle with the PS product. Delta executives sure love using the word premium lately, as years ago it was best in class then moved onto curated experiences.
Sep 23, 23, 11:15 am
#35
Join Date: Feb 2019
Posts: 3,053
PS cabins are overflowing. It's hard to understand how you conclude that they have let customers down when the actual customers are lined up to buy the product despite ever-increasing prices.
Sep 23, 23, 11:19 am
#36
Join Date: Jan 2020
Location: Virginia USA
Posts: 1,126
people are so desperate to have an amount of legroom that doesn't cause them pain by the end of the flight
Sep 23, 23, 11:30 am
#37
Join Date: May 2010
Posts: 3,323
Yet another reason not to buy. When the person in front of me reclined I had less leg room than on my return in coach.
I wont buy a 2nd Time. Fool me once shame on me, fool me twice shame on me.
Sep 23, 23, 12:01 pm
#38
Join Date: Aug 2016
Location: BOS
Programs: AA PP, DL PM
Posts: 2,052
There is a recurring theme though airline executives are not sure if the Premium Economy cabin is part of Economy or is its own thing, see: LH eliminating hard liquor from both premium economy and economy and UA following suit, AF used to serve Y meals in W but recently changed to something supposedly better, the lack of dedicated bathrooms...
Sep 23, 23, 12:32 pm
#39
Join Date: Aug 2011
Location: missing YX more every day
Programs: Delta KM/PM/MM, Nexus, CLEAR, Sharriott Plat, IHG Plat, Hilton Gold, Hertz PC
Posts: 1,100
This is untrue PS fares should book domestic connections into Comfort+. It seems that if Comfort+ is sold out it will book into regular economy though.
Correct, I miswrote. The domestic portion doesn't book into F, although PS was supposed to be the equivalent of domestic F. The intra-Euro segment books into econ, not biz.
There is a recurring theme though airline executives are not sure if the Premium Economy cabin is part of Economy or is its own thing, see: LH eliminating hard liquor from both premium economy and economy and UA following suit, AF used to serve Y meals in W but recently changed to something supposedly better, the lack of dedicated bathrooms...
Correct, I miswrote. The domestic portion doesn't book into F, although PS was supposed to be the equivalent of domestic F. The intra-Euro segment books into econ, not biz.
There is a recurring theme though airline executives are not sure if the Premium Economy cabin is part of Economy or is its own thing, see: LH eliminating hard liquor from both premium economy and economy and UA following suit, AF used to serve Y meals in W but recently changed to something supposedly better, the lack of dedicated bathrooms...
Sep 23, 23, 12:46 pm
#40
A FlyerTalk Posting Legend
Join Date: Dec 2000
Location: Shanghai
Posts: 40,662
-In spite of all of the complaints here, very few people would choose economy over premium economy, if given the choice (unless the odds of scoring a bank of 3 economy seats are high)
-Even if AA's PE product is better than DL's (I don't have an opinion myself), if it requires a connection and DL doesn't, of course it makes sense to go with DL
