DL denying credit on non-DL ticket?
Jul 25, 23, 7:40 am
#1
Original Poster
Join Date: May 2008
Location: MSP
Programs: DL Plat, NZ Elite, QF Plat
Posts: 1,763
DL denying credit on non-DL ticket?
I bought a ticket from NZ on NZ 086 ticket stock AKL-IAH-MSP in Y with IAH-MSP on DL with a DL flight number. Added my NZ FF number to the AKL-IAH flight then my DL number to the IAH-MSP flight. All seemed in order - even got an upgrade to F at PM window.
The flight credited 0 Skymiles and 0 MQMs on my statement. I sent off a credit request to DL and then called as well. The agent called the Skymiles Desk and was told it was incorrect and they would fix it overnight. But that didnt happen. Today get an email that they cant credit it as its not on DL ticket stock and not eligible for accrual. Is this correct?
The flight credited 0 Skymiles and 0 MQMs on my statement. I sent off a credit request to DL and then called as well. The agent called the Skymiles Desk and was told it was incorrect and they would fix it overnight. But that didnt happen. Today get an email that they cant credit it as its not on DL ticket stock and not eligible for accrual. Is this correct?
Jul 25, 23, 8:11 am
#2
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 22,080
I bought a ticket from NZ on NZ 086 ticket stock AKL-IAH-MSP in Y with IAH-MSP on DL with a DL flight number. Added my NZ FF number to the AKL-IAH flight then my DL number to the IAH-MSP flight. All seemed in order - even got an upgrade to F at PM window.
The flight credited 0 Skymiles and 0 MQMs on my statement. I sent off a credit request to DL and then called as well. The agent called the Skymiles Desk and was told it was incorrect and they would fix it overnight. But that didn’t happen. Today get an email that they can’t credit it as it’s not on DL ticket stock and not eligible for accrual. Is this correct?
The flight credited 0 Skymiles and 0 MQMs on my statement. I sent off a credit request to DL and then called as well. The agent called the Skymiles Desk and was told it was incorrect and they would fix it overnight. But that didn’t happen. Today get an email that they can’t credit it as it’s not on DL ticket stock and not eligible for accrual. Is this correct?
Jul 25, 23, 8:42 am
#3
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 26,355
Jul 25, 23, 8:45 am
#4
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 22,080
It hasn't mattered for years for DL or partner issued tickets, but I'm pretty sure there was some exclusion for tickets that are neither DL or partner issued (and issue here is NZ is not a DL partner). My guess is that exclusion is still in place.
Jul 25, 23, 8:51 am
#5
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 26,355
Also anything DL marketed earns always except BE fares.
It's likely issue is one of two things.
1 NZ ticket and DL PNR don't match do to upgrade.
2 Last issue could be if was IRROP. I'm actually leaning towards thus as why would NZ book DL instead of UA.
Last edited by flyerCO; Jul 25, 23 at 9:01 am
Jul 25, 23, 9:05 am
#7
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 26,355
Jul 25, 23, 9:47 am
#9
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 26,355
Theres no rule excluding DL marketed ever based on ticket stock. There is some restrictions on partner marketed flights, but thos are carrier specific and usually limited to a very select flights. (I believe these are legal issues, not just done cause they want)
Jul 25, 23, 10:09 pm
#10
Original Poster
Join Date: May 2008
Location: MSP
Programs: DL Plat, NZ Elite, QF Plat
Posts: 1,763
Thanks all. I went back to them and challenged the denial of a credit. Ill try a few HUCAs and see where that gets me as well. I thought its weird as Ive flown a MSP-LAX-AKL on an NZ ticket with DL segment and it credited without an issue, yet with the DL segment as the second flight instead of first its completely haywire.
Jul 26, 23, 3:09 am
#11
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 26,355
Thanks all. I went back to them and challenged the denial of a credit. Ill try a few HUCAs and see where that gets me as well. I thought its weird as Ive flown a MSP-LAX-AKL on an NZ ticket with DL segment and it credited without an issue, yet with the DL segment as the second flight instead of first its completely haywire.
Jul 26, 23, 3:46 am
#12
A FlyerTalk Posting Legend
Join Date: Dec 2000
Location: Shanghai
Posts: 40,657
Maybe booking UA was more expensive? When I buy BR tickets to/from cities that BR doesn't serve, it's often possible to force UA connections, but DL, B6, or AS options tend to be cheaper.
Jul 26, 23, 6:04 am
#13
Original Poster
Join Date: May 2008
Location: MSP
Programs: DL Plat, NZ Elite, QF Plat
Posts: 1,763
I could book using UA or DL as the domestic leg to MSP via a number of connecting cities. Chose DL as I need to requalify for PM and dont need to for my *G as thats already done.
