Where to get real help?
Oct 21, 2022, 4:57 pm
#1
Original Poster
Join Date: Feb 2007
Location: SJC, SFO
Programs: Delta DM, IHG Spire, Hertz PC, H.com Gold^3, lowly something on others...
Posts: 1,260
Where to get real help?
I am restarting my business trips as most of Asia are opened now. I booked several flights on DL and everyone of them have issues. Calls into DM desk are met with a lot of inexperienced agents and hours of hold time. Any idea how to get expert help with things like GUC and seat selections? (yes, can't select seat even with DM status...) I even hear some silly things like Delta no longer allow pax, regardless of status, pick seats. I like Delta but the current experience is not business travel friendly...
Last edited by wlau; Oct 21, 2022 at 6:00 pm
Oct 22, 2022, 2:38 pm
#3
Join Date: Feb 2015
Location: ANC
Programs: DL DM
Posts: 1,856
I’ve had this issue on both KE and MU partner flights even before Covid. It’s often quite difficult, and sometimes impossible to get seat assignments to stick prior to departure regardless of DL status, unless you are in a Premium Cabin. Even then, it’s no guarantee.
Oct 22, 2022, 2:53 pm
#4
Join Date: Feb 2007
Location: Atlanta
Programs: Delta Death March, Hyatt Globalist, IHG Plat, Marriott/Hilton Gold Life
Posts: 1,547
I am restarting my business trips as most of Asia are opened now. I booked several flights on DL and everyone of them have issues. Calls into DM desk are met with a lot of inexperienced agents and hours of hold time. Any idea how to get expert help with things like GUC and seat selections? (yes, can't select seat even with DM status...) I even hear some silly things like Delta no longer allow pax, regardless of status, pick seats. I like Delta but the current experience is not business travel friendly...
If people aren't willing to pax extra, they'll have to deal with it on their own.
Oct 26, 2022, 11:12 am
#5
Original Poster
Join Date: Feb 2007
Location: SJC, SFO
Programs: Delta DM, IHG Spire, Hertz PC, H.com Gold^3, lowly something on others...
Posts: 1,260
No, the flights are mostly on DL metal. Agents don't know how to do GUC, which leads the system to lock me out of seat selection even in the original booking class. They then try to come up with random excuses.
Oct 27, 2022, 6:36 am
#6
Join Date: Nov 2014
Location: DTW
Programs: DL DM, 3.3 MM Miler, Lifetime Hilton Diamond VIP, United, American, National ExecElite
Posts: 201
I've had long waits on the DM line to get GUCs applied or transferred from a cancelled flight, but no problem on getting the C+ upgrade prior to seeking the further upgrade. I often am unable to select partner seats on most airlines, however, I was recently able to select the row 6 "C+" on KLM metal. I was amazed.
