Will Delta change my flight booked through a cruise line with 1:13 layover in ATL?
Oct 8, 2022, 12:23 pm
#16
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
Rule of thumb is don’t book air through any cruise line. They are not in the business to sell airline tickets, so they don’t know how to deal with things. Schedules change, seat assignments get lost and they don’t care to communicate. They also do not know how or care to know how to fix issues. Call the air desk of the cruise line. Explain the issue clearly. They have the same ability to get Delta to fix as you would have, if you booked directly with Delta. You just need to get the cruise line to understand what you want/expect. Delta ultimately has the responsibility to fix the issue, but you need to go through the cruise line air desk to start the communication. Assuming the flights are not already sold out, they will be able to fix. After it is fixed, go online to delta.com and make sure your frequent flyer number is in and the seats are assigned (as best they can be at this late date).
Good luck!
Good luck!
As posted in another post, there's benefits beyond cost to booking with cruise. Like anything, it's a cost/benefit (pro/con) analysis that must be made.
Oct 10, 2022, 11:00 pm
#17
Original Poster
Join Date: Apr 2009
Posts: 681
Update -- got an email from Celebrity today saying that Delta had changed my itinerary, and I'm now on the earlier flight out of LGA rather than HPN. Subsequently, I realized that there was actually a flight an hour later out of LGA that would have given me a two-hour layover, but I'm OK with what I got.
Oddly, DL allowed me to select Preferred Seats at no charge for the two flights on the leg that got changed, so I got the exit row seats which are actually rated as good seats on Seatguru. On my return flight that did not get changed this time, they want to charge me to reserve them (which is too bad, since one is overnight)
I confirmed that there is a PP lounge that I'll be able to use. Or maybe we'll check out One Flew South restaurant in terminal F, which is apparently quite good.
Oddly, DL allowed me to select Preferred Seats at no charge for the two flights on the leg that got changed, so I got the exit row seats which are actually rated as good seats on Seatguru. On my return flight that did not get changed this time, they want to charge me to reserve them (which is too bad, since one is overnight)
I confirmed that there is a PP lounge that I'll be able to use. Or maybe we'll check out One Flew South restaurant in terminal F, which is apparently quite good.
Last edited by MisterBill; Oct 11, 2022 at 9:54 am
Oct 11, 2022, 9:23 am
#18
Join Date: Nov 2011
Location: Minneapolis
Programs: DL DM
Posts: 2,234
As OP booed via a TA, (the cruise company) DL isn't the one responsible to rebook, the TA is. OP didn't even buy a published fare, rather a BULK ticket sold by the TA. Except for DoD IRROP, DL has no responsibility to handle anything.
As posted in another post, there's benefits beyond cost to booking with cruise. Like anything, it's a cost/benefit (pro/con) analysis that must be made.
As posted in another post, there's benefits beyond cost to booking with cruise. Like anything, it's a cost/benefit (pro/con) analysis that must be made.