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-   -   D1 Elevated Experience (https://www.flyertalk.com/forum/delta-air-lines-skymiles/2096413-d1-elevated-experience.html)

jetsfan92588 Oct 5, 2022 10:07 am


Originally Posted by Ghoulish (Post 34656717)
Why on earth give government officials such deference? They're your servants, not the other way around, outside of a formal setting like a courtroom, in which case you'd be addressed formally as well.

Part of my job is developing good relationships with government officials. And it helps to address the office/position as opposed to the individual.

On top of that, I have tremendous respect for the vast majority of judges. They play a very difficult role in a system I genuinely believe in. So I treat them with deference even outside of courtrooms (I'd never actually be in a courtroom).

WillBarrett_68 Oct 5, 2022 10:51 am


Originally Posted by gitismatty (Post 34652507)
also, kind of an elitist sounding complaint, but why doesnt DL hold the main cabin people from exiting the plane until all of D1 is out? VS does this for UC and it makes complete sense as just one more tiny. perk for dropping a few grand. would be really nice to see DL provide the service they are marketing

what exactly is the "perk" here?

Qwkynuf Oct 5, 2022 10:56 am


Originally Posted by WillBarrett_68 (Post 34656914)
what exactly is the "perk" here?

Near as I can tell, it's the opportunity to "be seen" exiting the premium cabin by those lesser souls who could never aspire to such elegance and luxury.

tennessetom Oct 5, 2022 11:11 am

Back to the pink shirt, whilst you might not like the look and believe the premium cabins shouldn’t be subjected as far as I know breast cancer is just as likely to effect d1 passengers as those in the last row of coach. I think the idea of the pink is breast cancer awareness and hey if a garish pink shirt results in a few lives saved I can deal plus fashion has changed I never wore jeans to the office twenty years ago now I can wear Jeans or even a skirt if I so desire

jetsfan92588 Oct 5, 2022 1:08 pm


Originally Posted by WillBarrett_68 (Post 34656914)
what exactly is the "perk" here?

The perk is time. The faster you can get off the plane, the faster you can get wherever you're going. If you're the person who - when you arrive, the meeting starts - there's a direct correlation between getting off the plane earlier and getting home at the end of the day earlier (or whatever).

For me, I don't care much about this "perk" because I'm not that person, and I have to schedule buffer time anyway, plus I enjoy the people watching, and watching people try to zipper merge may be one of the best people watching opportunities there is.

Keith2004 Oct 5, 2022 1:08 pm


Originally Posted by WillBarrett_68 (Post 34656914)
what exactly is the "perk" here?

It can make a material difference at an immigration line or if you have a tight connection.

Mr. Tickets Oct 5, 2022 1:20 pm


Originally Posted by rylan (Post 34656781)
Boy this thread went from a few observations and comments on the D1 experience to nothing even related quite quickly.

Oh come on. It's FT. What do you expect?

MSPeconomist Oct 5, 2022 1:43 pm


Originally Posted by unitedbusiness (Post 34655714)
indeed. Mr. Brewer is the proper way you should be addressed by any Delta employee, especially in a premium cabin or lounge.

Agree, and it's especially important that FAs not say Mr Brewer and then address Ms Brewer as Jane.....or address older customers formally but not extend the same courtesy to younger ones (except children and pets).

BTW, if a government employee (or anyone else with whom I have a business or health care relationship) expects me to address him/her formally (or if anyone introduces themself to me without saying a first name at all), I expect that person to extend the same courtesy to me and use my formal name. "Hi Jane, I'm Dr Smith "is just offensive and "Hi there" is even worse.

mot29 Oct 5, 2022 2:09 pm


Originally Posted by dw (Post 34652567)
That’s something you’ll see on a lot of Asian carriers, some European carriers, and definitely never on any US airline.

PMNW did this. One of the things I noticed post-merger.

jetsfan92588 Oct 5, 2022 3:20 pm


Originally Posted by MSPeconomist (Post 34657382)
Agree, and it's especially important that FAs not say Mr Brewer and then address Ms Brewer as Jane.....or address older customers formally but not extend the same courtesy to younger ones (except children and pets).

BTW, if a government employee (or anyone else with whom I have a business or health care relationship) expects me to address him/her formally (or if anyone introduces themself to me without saying a first name at all), I expect that person to extend the same courtesy to me and use my formal name. "Hi Jane, I'm Dr Smith "is just offensive and "Hi there" is even worse.

@1:45

rylan Oct 5, 2022 5:36 pm


Originally Posted by Mr. Tickets (Post 34657314)
Oh come on. It's FT. What do you expect?

Lol, good point sir. I mean Mr. I mean m'Lord. :p

DLATL777 Oct 5, 2022 7:38 pm


Originally Posted by Qwkynuf (Post 34656921)
Near as I can tell, it's the opportunity to "be seen" exiting the premium cabin by those lesser souls who could never aspire to such elegance and luxury.

As funny as that is, I suspect its to get off the plane first. Most premium international carriers will do this.

gitismatty Oct 5, 2022 7:46 pm


Originally Posted by tennessetom (Post 34656955)
Back to the pink shirt, whilst you might not like the look and believe the premium cabins shouldn’t be subjected as far as I know breast cancer is just as likely to effect d1 passengers as those in the last row of coach. I think the idea of the pink is breast cancer awareness and hey if a garish pink shirt results in a few lives saved I can deal plus fashion has changed I never wore jeans to the office twenty years ago now I can wear Jeans or even a skirt if I so desire

I can't imagine the leap you took from "he was also wearing a pink dri-fit polo and not a standard uniform" for you to interpret that to mean that I have some kind of issue with delta supporting BCRF.

my objection is not to the color. I know that delta goes all in on the breast cancer thing during October. my objection to the shirt is that he was wearing a polo and jeans. he looked like a passenger, not cabin crew.

and while you may wear jeans or a skirt to the office, I am pretty sure that those items are not part of delta's appearance standard for cabin crew. if you have some kind of insider tip that delta has implemented casual Mondays for cabin crew, please share the memo.

desafino Oct 5, 2022 8:01 pm

is DL perhaps staffing people who have not fully completed all of the safety-related training for additional help with inflight service, hence not wearing an FA uniform in case of confusion during an accident?

i recall reading similar in a TR where FAs were supplementing a crew on a wet-leased aircraft they hadn't been trained on.

Qwkynuf Oct 5, 2022 8:17 pm


Originally Posted by gitismatty (Post 34652507)
No menus, no addressing pax by name, 3 beverages on a 10 hour flight (and nearly five minutes to bring the beverage once ordered), single tray meal service. inconsistent timing between left aisle and right aisle (person in my row on left aisle got food nearly 10 minutes before I did).

also there appeared to be someone on the crew that wasn't a FA. I think they said a customer experience person, but he was helping with service. and he was terrible. he was also wearing a pink dri-fit polo and not a standard uniform. it was NOT a good look for a premium cabin

I'm normally pretty picky about my in flight experience so I obviously had some gripes. my husband is far less picky about service on a plane and even he said it was garbage.

is this the new normal, or is this another case of "every flight gets a different level of service so just roll the dice and hope for the best"

also, kind of an elitist sounding complaint, but why doesnt DL hold the main cabin people from exiting the plane until all of D1 is out? VS does this for UC and it makes complete sense as just one more tiny. perk for dropping a few grand. would be really nice to see DL provide the service they are marketing


Originally Posted by gitismatty (Post 34658052)
I can't imagine the leap you took from "he was also wearing a pink dri-fit polo and not a standard uniform" for you to interpret that to mean that I have some kind of issue with delta supporting BCRF.

my objection is not to the color. I know that delta goes all in on the breast cancer thing during October. my objection to the shirt is that he was wearing a polo and jeans. he looked like a passenger, not cabin crew.

and while you may wear jeans or a skirt to the office, I am pretty sure that those items are not part of delta's appearance standard for cabin crew. if you have some kind of insider tip that delta has implemented casual Mondays for cabin crew, please share the memo.

*You* objected to his "pink polo". *You* never mentioned jeans. Jeans seems like a much more egregious failure, why are you only bringing that up now? *You* said that his pink polo was "not a good look for a premium cabin".

Why would anyone think that you object to the color?????

While you might be "pretty sure" that tennessetom wearing jeans or a skirt wouldn't adhere to Delta's "appearance standard for cabin crew", you seem to be clueless to the fact that the pink polo *does* adhere to their standards.

MSPeconomist Oct 6, 2022 10:22 am


Originally Posted by gitismatty (Post 34658052)
I can't imagine the leap you took from "he was also wearing a pink dri-fit polo and not a standard uniform" for you to interpret that to mean that I have some kind of issue with delta supporting BCRF.

my objection is not to the color. I know that delta goes all in on the breast cancer thing during October. my objection to the shirt is that he was wearing a polo and jeans. he looked like a passenger, not cabin crew.

and while you may wear jeans or a skirt to the office, I am pretty sure that those items are not part of delta's appearance standard for cabin crew. if you have some kind of insider tip that delta has implemented casual Mondays for cabin crew, please share the memo.

In the past, there were periods when DL employees who had contributed to certain charities were permitted to dress more casually, including jeans. This applied to FAs and SC agents at least, and probably all customer facing staff that would normally wear uniforms, with the probable exception of pilots. I agree it was a bit confusing in that one couldn't identify FAs easily; there was a flight where I had assumed that a nonrev was volunteering to help with the drink service.

tennessetom Oct 6, 2022 10:36 am


Originally Posted by MSPeconomist (Post 34659612)
In the past, there were periods when DL employees who had contributed to certain charities were permitted to dress more casually, including jeans. This applied to FAs and SC agents at least, and probably all customer facing staff that would normally wear uniforms, with the probable exception of pilots. I agree it was a bit confusing in that one couldn't identify FAs easily; there was a flight where I had assumed that a nonrev was volunteering to help with the drink service.

The polo shirt was designed by Zach posten can be worn by FA in October and very good news will be sold to the public come November 1

https://www.deltashop.com/BCRF.html should you want to order your very own

You are correct that the jeans have traditionally been something the employees are allowed to wear in exchanged for making a donation.

MSPeconomist Oct 6, 2022 10:54 am

Is this a link for employees? I don't see the shirt (it's not available yet, so I can't see the price), but when I try to buy something else (or at least see whether there's a shipping charge), it asks me to log in and then doesn't seem to recognize my DL FF account password or the email I use.

WillBarrett_68 Oct 6, 2022 4:06 pm


Originally Posted by jetsfan92588 (Post 34657280)
The perk is time. The faster you can get off the plane,

over your entire lifetime the amount of time this will save you is probably 12 seconds

jhartvu Oct 6, 2022 4:28 pm


Originally Posted by WillBarrett_68 (Post 34660581)
over your entire lifetime the amount of time this will save you is probably 12 seconds

I would respectfully disagree about this. Being off the plane more quickly means reaching things like immigration more quickly. If you're at the front of a very long queue to clear immigration, the time savings is certainly well over 12 seconds.

Moyerclan Oct 6, 2022 7:44 pm

Heading to Italy next week, D1 to Rome. We'll compare the service to the last trip to Italy right before Covid.

Re: being let off the plane first, I've always noticed D1 could weave in to the folks standing in the aisle gunning for the door if a FA wasn't holding them back.
How long should a FA hold steerage class passengers back if D1 customers are slow to pack up their stuff and get their bags out of overhead??


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