E-Credit Usability question
 

I have 6 E-credits for unused tickets that were canceled before travel via Deltas website. All tickets were purchased as refundable fares.

In the past I have used similar E-credits when booking tickets, sometimes with family members on the itinerary. I've done this via the DM line because I was having trouble with credits showing up in my account.

Today I tried to book a round trip flight for myself and two family members on Delta.com. I selected 5 of the e-credits before choosing flights, chose flights, selected seats and entered family members. Credit was only applied to my ticket and my credit card was charged for the other flights.

I called the DM line for assistance and the agent said e-credits can only be used for the original purchaser. I explained that I have had an agent book tickets for me in the past. He said there's nothing he could do. I asked for a supervisor and here I am 20 minutes later sitting on hold.

My assumption was that E-credits are as good as cash..as they were purchased with cash. Delta has received all the benefits of holding my cash for me until a time of my choosing. Is there a policy that says I can't ask them to apply my money to a ticket I am buying no matter whose name is on the ticket? if so I'm wondering if this policy is even legal as they don't disclose this prior to issuing the e-credit...rather it's buried in the e-credits terms and conditions that you don't see until after the e-credit is issued.

Has anyone else been able to use credits for family on or off the same itinerary or was I just lucky with a good agent the time I did this in the past?

Thanks!

E-credits are not as good as cash because they're typically issued for non-refundable tickets. Since you said you purchased a refundable fare, DL should be able to turn those e-credits into actual cash upon request.

If they're refundable, get the refund.

I had one refund, from a flight I cancelled within 24 hours, that I had to call in 3 times to actually get it processed. It sat as an eCredit until it was processed.

If DL doesn't give a refund when a refundable ticket is cancelled, one should do a credit card charge back and complain to the DOT.

Just because something is refundable doesn't mean the customer demanded one. You have to ask. Complain to DOT? Holy overkill, Batman. If a ticket is refundable, you need to ask for the refund. For all of the refundable tickets.


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I called Delta and they refunded my e-credits.

thanks for sharing the resolution of this issue

For future reference, one need remember an ecredit is not an actual thing, it's a"heading/description" that covers unused etickets and DL CS vouchers. Etickets are always only usable for passenger named on it when rebooking. Vouchers it depends on type issued.