Summer Goodwill Gesture
Jul 24, 2022, 12:32 am
#31
Join Date: Jul 2021
Location: US
Programs: AA, AI-FR, ClubVistara, KrisFlyer, EK, InterMiles
Posts: 49
My friend got 10k miles credited which I'm thinking is because the first flight in her itinerary was significantly delayed to a point where she misconnected in ATL at 11 PM and DL ran out of compensatory hotel rooms for the night. She spent an entire night in the freezing corridors of the terminal and was so tired to even fight/complain/claim compensation later on. She swears never to fly DL again! 
Jul 24, 2022, 7:52 am
#32
Join Date: Nov 2004
Location: Nashville
Programs: DL DM 3 MM AA PLAT HH Lifetime Diamond Marriott Plat AMB lifetime titanium Hertz PC
Posts: 6,187
I am in the same boat, I almost wonder if they are looking at more casual flyers, and trying to placata them. In my case, I think they feel I would never leave so why bother.
Jul 24, 2022, 7:56 am
#33
Join Date: Jan 2022
Programs: DL, UA, AA
Posts: 1,996
My friend got 10k miles credited which I'm thinking is because the first flight in her itinerary was significantly delayed to a point where she misconnected in ATL at 11 PM and DL ran out of compensatory hotel rooms for the night. She spent an entire night in the freezing corridors of the terminal and was so tired to even fight/complain/claim compensation later on. She swears never to fly DL again!
What's funny is that she'll have to fly DL again. You know, to use the miles.
Jul 24, 2022, 8:42 am
#34
Join Date: Jul 2021
Location: US
Programs: AA, AI-FR, ClubVistara, KrisFlyer, EK, InterMiles
Posts: 49
Haha, that is true, but she is one of those folks who doesn't care about miles and well I advised her to pool some more and use them for a partner redemption....just in case, she wants to avoid them like the plague.
Jul 24, 2022, 8:44 am
#35
Join Date: Jan 2022
Programs: DL, UA, AA
Posts: 1,996
Sure, but they never expire. So no doubt she'll forget the pain at some point in the distant future and try and redeem them. They know how how the human mind works.
Jul 24, 2022, 11:07 am
#36
Join Date: Aug 2012
Location: VPS
Programs: IHG Diamond, Delta PM, Hilton Gold, Accor Gold, Marriott Silver
Posts: 7,266
IIRC, my close to million miler sister got the 10K Christmas goodwill miles for holiday disruptions.
Jul 24, 2022, 11:59 am
#37
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist
Posts: 7,320
As a Platinum who received the goodwill miles, DL elite for over a decade, with 18 segments since May, I don't think this speculation is correct.
Jul 24, 2022, 1:43 pm
#38
Join Date: Jun 2005
Location: Huntsville, AL
Programs: DL DM 1.929MM, Hilton Lifetime Diamond, IHG Platinum, Avis CHM, Marriott Titanium (lifetime gold)
Posts: 7,860
I did get a customer relations bonus last night of 7500K for last night's meltdown at Atlanta. My LAX-ATL flight landed early and it took almost two hours to get to a gate and bring up the jet bridge. We were told that a bunch of diverted flights from earlier in the day all came in and overwhelmed gates and crew.
My two hour connection evaporated to arriving at the gates 5 minutes before departure and finding a closed door. I was steaming until an agent showed up, let me board, and we sat there for another hour as folks randomly wandered onto the aircraft.
Add in the 2500 miles bonus for my bags spending the night in Atlanta, and I got 10K the hard way.....!
David
My two hour connection evaporated to arriving at the gates 5 minutes before departure and finding a closed door. I was steaming until an agent showed up, let me board, and we sat there for another hour as folks randomly wandered onto the aircraft.
Add in the 2500 miles bonus for my bags spending the night in Atlanta, and I got 10K the hard way.....!
David