I submitted a complaint on June 18, 2022 and have not had a response as of yet.

I submitted a complaint mid June, No formal response yet.

My complaint was an odd one. I was in Mexico trying to check in via the app for my flight back to the states. My husband and I were on the same PNR. No problem checking him in. But for me, the app said "no ticket found."

I called DL, and the agent explained that my upgrade certificate was not applied correctly. She then put me on hold FOR AN HOUR to get it sorted out.

During that hour, I basically sat in my hotel room rather than doing vacation type things. I sat in the hotel room racking up international phone charges. I sat in my hotel room annoyed that I wasted a regional upgrade for a two hour flight.

I asked in my letter for Delta to issue a new regional upgrade for me.

You might get some pity miles, but I wouldn't hold your breath for anything more.

Still no response on a complaint about LAX GA/Red Coat behavior from late June.

They offered the perfesser food reimbursement and 5K SkyMiles for a cancelled flight home from Munich on July 21. Which seems low despite the e-mail that Delta sent out saying the cancellation was due to pilot/crew shortage so I think I’m going to have to follow up, possibly with one of those ‘fixer’ companies for the 600 euros over getting us home a day late.

Still haven’t heard back for my complaint filed the same day, and I requested both food and hotel reimbursement for the cancellation (figured it was best that hotel goes under my name since I’ve got a little bit of status)

Delta says the perfesser has to accept his compensation by like September 24th and I’m kind of dragging it out a bit in hopes I head back from them so we’re on the same page.

Got a follow-up call from DL last week about this complaint (along with one regarding a RUC mishap). They sent 15,000 SM after the phone conversation.

Just got a response on the last of my three complaints from the summer (this one from August 1st). The previous two (from late June and mid-July) took about nine weeks to get a response, and so did this one, so don't think the backlog is getting cleared at all.

I got responses to 2 complaints within 24 hrs, I was shocked.

Issue filed on August 30th. Response email said response may take more than 30 days....well, they are meeting that comment. No response after 40+ days

By responding to the wecare@delta email that comes with the initial response, does that go to a real inbox or is it unanswered. I lost a full day of a ski vacation due to four lost bags. We didn't buy replacement items, but did expect some sort of compensation in miles for the 20% loss of a ski vacation. We only have a taxi voucher to submit to go and get our bags ourselves since they wouldn't deliver them. Does DL baggage services offer miles as compensation? or should I respond to the initial wecare email response to ask for some form of compensation while also emailing baggage services separately for the taxi refund.

2022/2023 Delta is nowhere near what pre-Covid Delta was. It is losing any of the momentum it gained as a "premium airline," in my opinion for so many reasons.

I have a problem even getting the initial case number by email. After submitting a complaint through my DL account, everything goes through and shows a confirmation message. No email though, not even an automated acknowledgment which is an issue since the initial confirmation page shows no case number. Anyone experienced this?

The DM desk can get a supervisor to create and follow up on issues.

Overall seeing the issues firsthand at how the various tiers work. We were in Delta One and our flight into Lima, Peru was delayed, an hour then the bags took well over an hour, so we missed our connection last flight of the evening and had to sleep in the airport. Me as a DM answered and received miles within 12 hours of my complaint, I emailed all four complaints around 9 am. 2 Daughters both GM received responses and compensation (1 miles & 1 credit) within 48 hours. Wife Silver no response 6 days later. just replied to the case on the delay. I knew there were time gaps but didn't know it was that bad for silvers. Also extremely shocked with the delay since wife was in Delta One. I thought they would prioritize class of service, at least Delta One with the money/ level of service Delta advertises. I do recall maybe 15 years ago there was a separate number for First class.

I find copying wecare[at]delta helps nudge things along, and creates a case.
If you receive an email from wecare (i.e. IRROPS, missed connections, cancelled flights, overnight issues), it will have special keys in the email header and immediately gets escalated (via Salesforce) to the appropriate triage team.

On May 21st, Delta destroyed one of my checked bags and its contents. June 14th, the money was in my bank account for the full value.